Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Our puppy has arrived and what a joy! Thank you Pawrade! I had a great experience purchasing my pup from Pawrade. They responded fast to every message I sent. The payment process was easy and the customer service was excellent! The breeder is a sweet lady who spoke to me over the phone and answered every question I had. I totally recommend this website!!!!!”
“My husband and I can not say enough great things about Pawrade organization. Communication between the breeder and us was amazing and when I had questions with the breeder and Pawrade, people couldn't have been nicer and more helpful! Our puppy is so wonderful and the transition to our home has been seem less! When I brought Bodhi to the vet, they commented how thorough the vet had been in Arkansas and that they were very impressed with the care our puppy had received! We would absolutely recommend your organization for anyone looking to by a new fur baby!!”
“Very happy to receive our new puppy. She is happy and healthy and delivered using ground transport that was very friendly and kept in contact with us daily until we received her. Definitely recommend Pawrade and my breeder.”
“Everything went as planned and I now have a wonderful new puppy. A+”
“Amazing healthy little puppy. Very well socialized. Drove to Arkansas to pick him and and met the breeders. What an amazing experience! The breeders we went to really take care of their animals. Lovely people!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We had a great experience! We love our new fur baby. Thank you!”
“Pawrade was a great experience from day one.”
“We are so pleased with our new puppy, everything went smooth and professional as possible. The breeders were amazingly quick answering all of my questions and very helpful with information. We are enjoying our new family member and can't wait to create new memories.”
“Thank you so much! The process from start to finish was very simple. They made is very easy to communicate with the breeder, customer service was quick and helpful. They were very understanding to our needs and extremely kind. We are so glad we choose to go through Pawrade to find our furbaby. We would like to thank you from the bottom of our hearts for helping us make our family bigger.”
“I had a great experience purchasing our new puppy. Even with running into a small problem, it was quickly taken care of by the staff which was very helpful and professional. I would recommend Pawrade to anyone!!!!”
“We fell in love with our new puppy when we found her on Pawrade.com and the process couldn't have been easier. She has been a joy since we brought her home and are so happy we adopted her.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“My rep at Pawrade was good. However, U set me up with a transportation company to ground ship to the door. The ground shipper never made it to the breeder in the time window after waiting a extra 2 weeks after she was ready to go. The breeder ended up driving her the majority of the way and MYSELF drove 6 hours ONE WAY to pick her up !!! The breeder ended up with the transportation money. I felt he needed extra to drive her without notice to meet us. BUT I never got a dime returned to me for driving to pick her up myself making a 12 hour day of driving miles on my new truck plus gas. Pawrade never contacted me to offer any compensation for doing that.”
“We loved our experience! Pawrade made getting our pup so easy!!”
“We are very happy with Mazy and the complete transaction. Breeder was very nice and helpful and answered all of our questions that we had about her.”
“Our experience working through Pawrade was fabulous! No complaints here.....they were quick to respond to any questions we had. They facilitated a conference call with us and the breeder so we could chat live to ask questions directly. I would highly recommend Pawrade.”
“It was a great experience. Easy to use and very helpful. We love our puppy!”
“Great experience using the site. No worries about fraud and the family I got Hoss from was great to work with and answered all my questions no matter how many I had. I would highly recommend Pawrade and this family!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
