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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 336 of 337 · newest first
Verified · Jul 27, 2020

“We are thrilled with our new pup! The breeders were great and all the steps were explained completely. ”

Wendy P. · Dexter, MI
Verified · Jul 26, 2020

“Amazing service! 24/7 contact. Always responsive to our needs. Great great experience!”

Jessica · Orchard Lake, MI
Verified · Jul 24, 2020

“Had a great experience with Beth! She was great at being responsive and helpful.”

Jaimie A. · Highlands Ranch, CO
Verified · Jul 23, 2020

“I was very satisfied with my experience with Pawrade. We had a little miscommunication about the delivery of my puppy but I reached out to them and they took care of the problem immediately.”

Lynn D. · Springfield, IL
Verified · Jul 22, 2020

“I highly recommend using Pawrade! The whole process was simple and explained thoroughly. We bought a puppy from one of their signature breeders, which was very important to me in order to be assured of dealing with a trustworthy breeder Of great reputation. Pawrade truly delivered and connected us with a fantastic breeder of quality pups. The breeder spent a great amount of personal time teaching me everything about the breed we chose, caring for our new baby, training tips, what products to use, etc., and all of this information is important to me hearing it from experience dog breeder. We couldn't be happier with our new little baby, and he passed his first vet check with verification of excellent health the day after his arrival. Thank you Tanya and Becky for the personal interaction and care you showed us in making sure we were matched to just the right puppy for our family.”

Linda C. · Santa Maria, CA
Verified · Jul 22, 2020

“The service was AWESOME! Beth and Brandon help me out with the online concerns that I was having. They answered all the questions that I had. They also offer a transportation service the bought my puppy Marbles now Sasha Sassy to me. They sent me a locator that allowed me to track their progress. Stephen was great he gave Sasha a bath before he delivered her to me. She was well taken care of during her long journey to Philadelphia. Jess the breeder was very nice she sent weekly pictures to me. Let me know everything in needed to know to make Sasha's transition as easy as possible. Sasha is happy little ball of fur and I can't wait to get home and see her everyday. Thank you all.”

Tracee T. · Philadelphia, PA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 22, 2020

“Honestly I was a little skeptical of the site, but everything went so smooth. When I emailed with questions, I got replies ASAP. This is great and secure site to get a pup from, highly recommend. I've already been asked by a few people where I got my pup. Also I like how they have an app you can download and you can see where your pup is, when your pup is in the process of being delivered (I chose pampered delivery). It helped me know how close the driver got and around what time to be ready. Everyone who works for PAWrade are great people, even the transport company they set up.”

Nicole K. · St. John's, MI
Verified · Jul 21, 2020

“I was a little skeptical but any time I was Pawrade assured me I was in good hands. They were there through every step up until I got holly(my new pup) and I couldn't be more grateful for them, they kept their word.”

Kayluh F. · Land O Lakes, FL
Verified · Jul 19, 2020

“This was the best experience I have ever had into buying anything! They were so attentive and always kept following up on what you were doing and making sure everything went as planned. I am so happy with my puppy, Molly Mae! She is the literal sweetest and her big sister Fynn Lee loves her too! I would 10/10 recommend to any of my friends and any one who wants to know any information!!”

Haley J. · Godfrey, IL
Verified · Jul 18, 2020

“Even though I did receive my puppy safe and healthy, my only complaint is that the travel time took to long.”

Felicia R. · Jamaica, NY
Verified · Jul 16, 2020

“Pawrade made getting a healthy and happy puppy so easy. It was professional, well coordinated and a very pleasant experience. I got the sweetest little puppy that was raised in a home by a family. He is loved, well socialized and he has been potty training. You don't find that in a pet store or shelter. I couldn't be happier with my new family member. He's perfect! I'm grateful for them making it possible.”

Judy B. · Bradenton, FL
Verified · Jul 15, 2020

“I acquired my puppy two days ago and I couldn't be happier. Tania helped me through the steps and made everything so easy. She was able to answer my questions and when she wasn't sure with the breeder or the transport and let me know immediately. Thanks again Tania!”

Shelley L. · Evanston, IL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 14, 2020

“Pawrade was the best! We were put in touch with the breeder of Cavaliers, and we were so impressed with the service. They took care of us every single step of the way! The breeder went above and beyond during the whole process and stayed in great contact with us. Pictures and updates on his progress were amazing from both Pawrade and the breeder. Our breeder set us up for great success right off the bat with all of her great tips. We will adopt another one from her in the years to come for sure. Thanks for helping us find the best pet ever!!! I highly recommend this service for serious pet owners looking for the finest experience.”

Cara N. · Clyde, TX
Verified · Jul 12, 2020

“I absolute love her. She brought so much happiness and joy in our home.”

Yingjie G. · San Jose, CA
Verified · Jul 11, 2020

“We cannot thank Brendan, the breeder and delivery enough. We were very concerned at first about ordering a puppy online. The thought was very worrisome. We had a lot of 'What if ?' type questions . Brendan put our minds at ease but the reality was , was that that until 'Elliot' was delivered and in our hands we were nervous. We were also very, very excited for our new addition!! Brendan explained how everything would occur.. ty!”

Suzanne & Howard R. · Framingham, MA
Verified · Jul 10, 2020

“Overall the experience was good. I think that it would have gone better if the payment terms were clearly defined from the start. Your standard answer of it's in the contract was the standard answer. List out the financial steps at the beginning, outside the contract, and it would let us not remember the legal ramblings of a contract. No surprises and everyone will be happier.”

Response from PawradeHi Jason, we know you were concerned about paying for the puppy in full before picking him up from the breeder. We were able to alleviate your concerns with a video conference call so you could see Earl prior to making your final payment. We hope Earl is adjusting nicely into his forever home!
Jason V. · Odessa, TX
Verified · Jul 9, 2020

“Our family has received the best puppy ever. The breeder took amazing care of her. Roxie is confident and loves everyone and everything. They knew I was a nervous customer and took great care to make sure I was making the right decision to buy a puppy over the internet. I really appreciate that they went above and beyond. Our puppy is the best thing to happen in 2020!????”

Katie R. · Sammamish, WA
Verified · Jul 7, 2020

“Happy with my puppy!! I recommend it to everybody. They delivered it almost at midnight but they did very well! My family and I are satisfied!!! I love my puppy!”

Edith S. · Arlington, VA
Verified · Jul 5, 2020

“The reason why I am not giving 5 stars is because of the big misunderstanding with transportation. Beth was our representative & was absolutely amazing! She went above & beyond throughout the process, & even helped us out to fix all the transportation issues. The biggest issue we had was transportation, Brian & the website. We originally wanted Gus transported through an airplane nanny, but this was because we were given other airport options other than LAX. LAX maybe one of the worst airports & having to drive to & from LA is day trip in itself. So when we received an email letting us know that Gus would be arriving in LAX on Friday at 5pm, we weren't happy. I'm so grateful for Beth & Megan who worked together to get this resolved. Gus ended up coming to us by car, & Lori communicated extremely well on transfer & arrival. Overall, besides the transportation hiccup, we had a wonderful experience. Gus is the sweetest puppy, & we are very happy to have be apart of our family.”

Tiffany Y. · Redlands, CA
Verified · Jul 1, 2020

“Pawrade made deciding to add a new family member an easy decision, even from afar. All my questions were answered so promptly I had no fear whatsoever. For a situation that could have been so stressful and full of unknowns, I felt very secure with this service. Thank you!”

Caryn H. · San Jose, CA
Verified · Jun 30, 2020

“Boa and Kim are very sweet and healthy puppies. They are very social and it is obvious they have been socialized with kids and well as adults. The breeder answered all my questions and kept me informed and provided pictures of them until I picked them up from her.”

Kim M. · Pheonix, AZ
Verified · Jun 30, 2020

“Such an easy and reassuring process! There is always somebody to answer any questions you have with a quick response. My puppy's breeder was also very knowledgeable and helpful, explaining anything and everything I wanted to know! Thank you for this wonderful addition to my family!”

Kamalea J. · Massachusetts
Verified · Jun 29, 2020

“The process of getting our new puppy from Tammie was absolutely smooth and painless! Thanks again for your all of your help and in getting our girl to us safely!”

Barbara B. · Manville, RI
Verified · Jun 29, 2020

“Couldn't have had a better experience buying a puppy from across the country! Friendly, helpful, and easy! Thank you!! We love our new puppy!”

Rochelle P. · Butte, MT
Verified · Jun 28, 2020

“Pawrade was fantastic doing business with. They responded incredibly quick to messages, made follow up calls, and offered great advice on the care of our new puppy. It was clear they cared about the puppy and us as clients. We ended up losing a lot of money on airfare (found out our puppy was to big to fly back with us in the cabin) and Pawrade called to brainstorm affordable ways to get our puppy. Beth was especially wonderful!”

Michelle M. · Camas, WA
Verified · Jun 24, 2020

“Transactions were easy. Breeder was incredible. Our dog is a pure delight and Pawrade made it seamless. Kudos for finding good people and good breeders. We would do it again in a heartbeat.”

Hayes T. · Colorado
Verified · Jun 20, 2020

“There were some communication issues with the breeder at first, but the Pawrade team were there to help move things along. They were super responsive and got involved, as needed, to make a first time buyer like me feel secure.”

Frank · Brooklyn, NY
Verified · Jun 19, 2020

“Excelent service, my Jethro (new name) is beautiful, the company who transport him is excelent, the only thing is that Pawrade should explain better the charges of the transaction.”

Claudia R. · Port Charlotte, FL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.