“OMG I was so skeptical about the whole transaction because of all the scams out here! My pup was a signature pup and EVERYTHING turned out to be fine!! I did get irritated at one point because I didn't have any contact with the breeder to receive video of my pup nor more than 2 pics which was not right in my opinion, which was the reason for 4 stars. If it wasn't for that part I would definitely go through this site again. I will try to understand that we are making a huge purchase of such you should be able to talk with the breeder more and have more virtual experience with the pup up until they are in your arms. Other than that My cockapoo is perfect in great health the breeder is awesome because the pub mannerism at her age is phenomenal and you can tell she was loved and socialized before arriving at her forever home!!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The service with the handler was above and beyond Alesha is a hard worker and gets the job done, my puppy Dawn is happy and thriving. very good breeder!”
“The delivery was good. My puppy was happy so I am very happy. The girl did a great job.”
“We couldn't be happier with our experience with Pawrade. We found our perfect puppy (Cavapoo) through the organization. Their representatives were responsive and quite helpful in assisting us throughout the process. It was important to us to find a quality puppy and not support puppy mills. The breeder of our puppy went out of her way to arrange the transfer as convenient as possible. We took our puppy into the vet today. She is in perfect health and was loved by all the staff. She is quite social and is not afraid of our German Shepherd. So thank you Pawrade for the work that you do in preserving the integrity of the breeding of dogs, etc. and in connecting perfect puppies with their forever homes. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I was hesitant to spend so much money on a puppy so many miles away, but Brian put me at ease and everything went as smoothly as it possibly could. The pup was several hours late being delivered, due to traffic and a storm, but the delivery people were so nice and caring. The pup is everything I could have asked for. He's so lively and is pretty well behaved, for a 13 week old pup! He doesn't cry when left alone and is wanting to be friends with our 5 year old rescue. I've had dachshunds forever, but never a male or one quite this young and active - he's a beauty and I just love him to pieces. Can't say enough good things about the pup or Pawrade.”
“Tania was a great support during the entire process. She took personal interest in our adoptions and did all she could to make this a wonderful experience.”
“Process was a bit confusing at times - the timeline was not always specified for when certain things were due to be submitted, when we would next hear from you, and what the next steps would look like. Some things were specified in this manner, which I really enjoyed, but some were not! To make up for this, however, the support team responded to my inquiries in a very timely manner for every question I had along the way! They helped answer all of my concerns, and responded typically within an hour, which was amazing!”
“Honestly, I am quite surprised with how seamless it was to get my pup through Pawrade. When I emailed support, they were quick and professional. When I get another puppy so my little guy can have a mate, I will definitely be using Pawrade. ”
“Love Bo but unhappy with fur babies. The driver wasn't even sure which dog was ours. They were late and Lori told me that she texted me which she didn't. I called her to find out were they were. I understand traffic delays, but I didn't get a text on it.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The puppy is gorgeous. He did have worms when I got him and coxidia (sp?) but the vet took care of it. I would have liked to have had a update picture every week because I waited a month and he changed a lot. I was nervous buying online but when he arrived I was ecstatic! It was real!!!! thank you for my beautiful boy.”
“Pawrade has made our experience in purchasing our first puppy a positive one. They were honest and communicated with us often. Our puppy is healthy and has made a good addition to our family!”
“Tiffany (breeder) was great. She was informative, prompt, and always provided a timely update.”
“I just welcomed the sweetest, most loving puppy into my family. I am beyond thrilled. Thank you so much for everything.”
“I was skeptical about this from the beginning. However, the puppy was delivered to us professionally, the communication was great and most of all, the puppy is well socialized and definitely not from a puppy mill. Great job and recommend this site!”
“Super easy process, and we are so thrilled with our new puppy. Breeder was great and responsive.”
“Transaction was very smooth from start to finish, Puppy is very adorable and it brought us lot of love and happiness to family.”
“The whole process was very professional and I felt I was treated well all along the way. Our breeder sent weekly photos and answered questions very promptly. When I picked up my puppy she gave me a packet of information on him as well as puppy tips. I know that Pawrade reviewed all emails as well. Glad I used Pawrade to find my constant companion!”
“The Signature Puppy Program was great. Access to the breeder, constant communication with a Pawrade representative, and a secure payment program was great.”
“Quentin has been so sweet to us and is such a good little boy to have in our family, he is my favorite thing to come home to and I love him. Thank you so much pawrade!”
“very smooth transaction. great communication. very well done”
“The staff went above and beyond all of our expectations to ensure our first time experience was not only a great match with our new family member, but, their patience as well as their professional ethic was as personable as our new Puppy's loving happy carefree tail wagging heart capturing introduction into our lives.”
“Easy and the reps were all very informative.”
“I love my pet. I wholeheartedly thank the breeder for the safety of my puppy and for the smooth transaction. I recommend pawrade for a safe transaction.”
“I want to recognize Tania, from the beginning we were so worried of course about fraud because we had been searching for puppies on fb and internet and it just didn't seem right. She ensured us that everything was safe and communication was open. She kept us updated and I was never worried about not receiving lemon drop. I thank you for giving our family joy during this rough time with the pandemic. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.