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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 1 of 337 · newest first
Verified · Oct 22, 2026

“Pleased with the buy and my new yorkiepoo. I renamed Roark to Ozzy. I am not pleased with the fact that I was told Ozzy was trying to use puppy pads in the house and he is definitely not. I have put down 14 and he hasn't used the first one. Trying to train him now to go outside but he still has many accidents. I also took him to the vet yesterday like I was supposed to because I have the one month of free health insurance. He's been having a little cough and a spot of blood in his stool but only twice even though I'm only feeding him the food that was sent with him. The daughter hasn't got back with me with the stool sample results but she said is probably parasites and she's put him on medication.”

Belinda B. · Augusta, GA
Verified · Oct 22, 2026

“Everything went smoothly”

Ken S. · Carver, MA
Verified · Oct 22, 2026

“awesome experience great communication through out the entire experience with bringing Chelsea home definitely will recommend pawrade to all my friends and family looking for fur baby”

Ashley Q. · Lubbock, TX
Verified · Oct 22, 2026

“Annabelle our Yorkie puppy arrived this morning!! She is so attached to us already!!! She eats great plays a lot and rests!!! She has n=made us so HAPPY!!! The whole process was so smooth!!!!!I would tell anyone is they are looking for a Puppy go to Pawrade!!! THE BEST”

Jane V. · Kingsford, MI
Verified · Oct 22, 2026

“For the most part everything was pretty seamless. The arrival is probably the thing that I thought was a challenge. The estimate I was given was 2 - 3 days from departure date with a vet visit within 72 hours of arrival. Well the dates changed and trying to find a vet appointment last minute was a challenge. Day of I was told they were 3 hours out, but they actually arrived an hour earlier. Normally, that would've been fine but I wasn't home. Luckily I was on my way home, but it just threw off how I wanted to greet her. Otherwise,”

Yendia T. · Snellville, GA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 22, 2026

“Thank you so much for bringing me our new puppy Darlene who is now called Autumn. She is silly and beautiful and has brought so much life into our home. Our Cockapoo of 17 years went to the Rainbow Bridge in June and I was not ready to stop sharing my love with another pup. The entire process from beginning to end was seamless. I will recommend your services to all of my friends, We love our little August so much. Thank you for everything. Thank you to everyone that I spoke to who assured me about the process. Thanks again!”

Yvette B. · Rome, NY
Verified · Oct 21, 2026

“Today (10/21) is my birthday. My shi tzu puppy arrived at our home at 4 am. Charlie is the most beautiful and precious gift that I've ever received! The photos/video posted on the site accurately portrayed the puppy that I received in person. Pawrade kept my husband and me frequently updated on Charlie's health, his vet exam(s), and his ETA. I love the "New Puppy" ebook that they provided. It really helped prepare me for Charlie's wants and needs. It's only been about 12 hours, but my life has changed completely. Hubby and I are looking forward to the next 12 years with our beautiful boy. Thank you, Pawrade. This is truly the most memorable birthday of my life!”

Justine A. · Henderson, TN
Verified · Oct 21, 2026

“I received Marissa at 12:45 pm. I couldn’t believe how quick it was. They gave me the best puppy ever.”

Andrea T. · Laurel, MD
Verified · Oct 21, 2026

“⭐️⭐️⭐️⭐️⭐️ Excellent experience with Pawrade! Their service was outstanding, and everyone was very professional, helpful, and friendly throughout the entire process. I would definitely use Pawrade again and highly recommend them to anyone looking for a new furry family member!”

Mitchell T. · Daleville, VA
Verified · Oct 21, 2026

“Mincus we call him Buddy minus latham-Bishop sweet sweet boy a little stubborn therefore school He was very happy to be here and not scared or upset and was right at home you could tell he had been taken care of during g trip and that delivery went very smooth. Thank you Sheti”

Doris B. · Clinton, TN
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 21, 2026

“My experience with Pawrade was wonderful from start to finish! The process of bringing our new puppy, Griffin McSnuggles, home was smooth, reassuring, and well-organized. The communication was excellent, my questions were addressed, and I felt supported throughout the entire process. Pawrade made what can be an overwhelming experience feel easy and enjoyable. I couldn’t be happier with the customer service and, of course, our sweet new addition, Griffin McSnuggles! I highly recommend Pawrade to anyone looking to welcome a new puppy into their family.”

Tiffany S. · Spring Hill, TN
Verified · Oct 20, 2026

“This was such a great experience with Pawrade. They were in contact with me almost daily and the whole process was so smooth. My little Sophie (she was Rosey) arrived at 4 am but I didn't care one bit. She was brought right to my door and when I saw her it was love at first sight. She's beautiful and healthy and I love her to pieces. A couple years back I was scammed and lost alot of money. I trusted Pawrade and I'm glad I did. I highly recommend Pawrade for finding your perfect match. Thank you Pawrade!”

Suzanne M. · Lee Center, NY
Verified · Oct 20, 2026

“He is so cute and full of life. We are going through the stages of a new puppy and within no time Cooper will be well adjusted to his new home. We love him.”

Dan B. · Harrison, OH
Verified · Oct 20, 2026

“Everyone at Pawrade was excellent. Tara, Emily, etc., we're outstanding. Tara went beyond her limits to assist me and put my mind at ease. She is awesome! The transition was so easy. I love my little man Cooper! Thank you!”

Evelyn O. · St. Petersburg, FL
Verified · Oct 19, 2026

“I had a very good experience from the moment I connected about a pup. Well she arrived yest. She’s perfect. And so sweet. She was clean came with papers and last vet papers. Anytime I sent a message pawrade would respond the same day. I got updates too about travel day.”

Nancy C. · Bayport, NY
Verified · Oct 19, 2026

“Wow my experience was amazing. The transaction from start to finish was super. I Highly recommend pawrade to everyone😊”

Ruben G. · Louisville, KY
Verified · Oct 19, 2026

“For the most part, everything was smooth. The app was easy to navigate, and I loved the insurance and all the guarantees. The only frustrating thing was that we got the pick up information a day before we picked her up. It was on the tail end of our vacation, so we opted to pickher up, as we didn't want to chance not being home when she was delivered. We had to rush to book a hotel and we got the last hotel room available in the surrounding area that she was by. I understand the process and taking precautions for everyone's safety, but that was a bit too last minute. I would still recommend pawrade! Everything else was great!!”

Tammy T. · Beloit, WI
Verified · Oct 19, 2026

“A very smooth transition. Paperwork all in order. Thanks”

Rudy H. · Honea Path, SC
Verified · Oct 19, 2026

“The process was fantastic, my puppy was cared for and happy upon delivery.”

Eian G. · Reno, NV
Verified · Oct 19, 2026

“I am really happy the way Pawrade responded to my questions regarding the purchase of Jetta. She is a beautiful and healthy puppy and I am thrilled with her. Thank you Pawrade🥰”

Phyllis B. · Summerville, SC
Verified · Oct 19, 2026

“Truly a stand up company probably could use a little less redundant paper work”

Bruce M. · Marco Island, FL
Verified · Oct 18, 2026

“Pup arrived in great shape. He is such a good boy. Thanks for the head start on the potty training. I just love him.”

Nora G. · Vancouver, WA
Verified · Oct 18, 2026

“I couldn’t praise you all enough the process was quick and painless and the 2 guys who delivered him where so sweet keeping us informed with the pups antics. I would recommend anyone who is looking for a new pup. Thank you all so much I greatly appreciate everyone”

Sandra N. · Stillwater, NY
Verified · Oct 18, 2026

“Everthing was great. He's the sweetest.”

Donna D. · New York, NY
Verified · Oct 18, 2026

“The had off was good. Delivery person kind. My pup Humphrey is doing wonderful. Vet visit on 10/16 good. Goes back next Friday. He’s eating and drinking good and full of energy. Very loving.”

Cheryl S. · Gray, ME
Verified · Oct 18, 2026

“Great service, friendly staff”

Annmarie S. · Dedham, MA
Verified · Oct 17, 2026

“Pawrade and their delivery team were awesome. We have been looking for our perfect puppy for awhile now. When we saw Hannah we knew she was the right one for us. The delivery crew was ahead of schedule and delivery went very smooth. Hannah completed our family and we couldn’t be happier. Thank you Pawrade and team from the bottom of our hearts.”

Cindy B. · Kokomo, IN
Verified · Oct 17, 2026

“Excellent! Thank you. I love my puppy. God Bless you!”

Saulo D. · Bremerton. WA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.