Health Guarantee Terms


When you make the choice to bring a puppy into your home, you’re going to need to make a financial commitment to providing your puppy with all of the essentials they’ll require. This includes frequent veterinarian visits to keep your puppy up-to-date on all vaccinations.

At Pawrade, we promise we have done everything possible to make sure your new puppy is healthy when he or she is welcomed into your home! We would love to guarantee against all forces of nature and manner of illness, unfortunately that can't always happen and sometimes "life" interjects. Our extended health guarantee has you covered if a health issue should arise.

Buyer's Obligations

Failure to comply with any of these terms of ownership will result in this health guarantee becoming null and void.

  • Veterinary Care - One of the cornerstones of good health for your puppy is regular veterinary care. Upon arrival of your puppy, you must take your puppy in for a wellness/baseline exam by a licensed veterinarian within the first three (3) business days. A copy of the exam results or medical record must be sent to Pawrade within two (2) days of the vet visit. Wellness checkups and timely vaccinations are required on a regular basis or as recommended by your licensed veterinarian.
  • No Vaccines for 10 Days - Since your puppy arrives up-to-date on all vaccinations, you should not have the dog vaccinated within the first ten (10) days in order to avoid over-vaccination.
  • Spaying/Neutering - It is understood that your puppy is intended as a pet/companion only and will not be bred or mated at any time, doing so will result in this health guarantee becoming null and void. Your puppy should be spayed or neutered before the puppy is nine (9) months of age. Spaying/neutering your puppy will lead to a longer, healthier life. Spaying your female will help prevent uterine infections and breast tumors, which are malignant or cancerous in about 50 percent of dogs. Neutering your male puppy prevents testicular cancer and some prostate problems.
  • Exercise - You agree to provide appropriate exercise to keep your puppy active and healthy. Avoiding over-exercising and over-exertion is especially important while your puppy is growing, please consult your veterinarian regarding the appropriate amount of exercise relative to your puppy's age.
  • Health and Nutrition - A healthy diet is crucial for your dog's overall health, and especially during puppyhood. It is important to continue feeding the same high-quality food that has been fed by your breeder. If you’re going to switch to a different food, be sure to do so gradually over five-to-seven days. Do not underfeed or overfeed your puppy, follow the recommended feeding guidelines provided by your breeder or a licensed veterinarian.

What is covered?

Should a health issue arise after your puppy comes home, our extended health guarantee has you covered. This guarantee is non-transferable and only the original purchaser of the puppy can file a claim. Only puppies delivered and continually residing in the United States are covered by this guarantee.

  • First 14 Days - In the event your puppy is found to have an illness, contagious or infectious disease, or parasite within the first fourteen (14) days of arrival, reimbursement will be provided for reasonable and documented veterinary expenses for medical treatment up to the original purchase price of your puppy.
  • First Year - If, prior to the puppy’s first birthday, should two (2) duly licensed doctors of veterinary medicine (DVM) diagnose a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, purchaser will receive a replacement puppy of equivalent value or reimbursement for reasonable and documented veterinary expenses for medical treatment undertaken to remedy the condition up to the original purchase price of your puppy. A veterinarian's written report must be provided to Pawrade within 5 days of the first veterinarian's diagnosis, and prior to any treatment for this guarantee to be valid.
  • Years 2 - 10 - If, between your puppy’s first birthday and tenth birthday, should two (2) duly licensed doctors of veterinary medicine (DVM) diagnose a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, purchaser will receive a credit toward the purchase of another puppy in the amount of reasonable and documented veterinary expenses for medical treatment undertaken to remedy the condition up to fifty (50) percent of the original purchase price of your puppy, or a reimbursement up to twenty-five (25) percent of the original purchase price of your puppy. A veterinarian's written report must be provided to Pawrade within 5 days of the first veterinarian's diagnosis, and prior to any treatment for this guarantee to be valid. English Bulldogs are excluded from this coverage.

What is not covered?

  • Costs of raising and owning a puppy including but not limited to regular veterinary care, flea control, heartworm medication, special diets, pet foods, vitamins, supplements, grooming, nail trims, shampoo and bathing (including medicated baths).
  • Injury or illness due to any intentional, neglectful or preventable act including but not limited to injestion of foreign objects, cruciate ligament (CL, CCL, ACL) injuries, chipped teeth, car-related injuries, bug bites, etc.
  • Elective procedures, cosmetic procedures, preventive procedures including but not limited to tail docking, ear cropping, de-clawing, micro-chipping, dew claw removal, ear cleaning, teeth cleaning, etc.
  • Diseases preventable by vaccines and prophylactic medications (such as heartworm, lice, internal parasites and fleas).
  • Behavioral modification, training, therapy or medications for behavioral modification including but not limited to potty training, chewing, digging, etc.
  • General appearance, size, weight or other physical characteristics differing from breed standards or aesthetic preferences.
  • Hip dysplasia diagnosis in breeds that are prone to hip dysplasia and considered overweight or over exercised.
  • Results of genetic testing.
  • Illness, contagious or infectious disease, or parasite that is diagnosed more than fourteen (14) days after your puppy's arrival.
  • Hereditary or congenital disorders diagnosed after the puppy's tenth birthday, or first birthday for English Bulldogs.
  • Diseases which are not life threatening and do not adversely affect the health of the animal are not covered by this guarantee. Such diseases are localized demodectic mange, grade 1-2 heart murmur, grade 1-2 luxating patellas, cherry eye, localized mange, inverted eyelids, inverted tails, testicle problems (pre-departure vet check will insure both testicles have descended). This guarantee does not cover any of the following conditions in the Bulldog breed that are considered normal: cherry eye, entropion, loose hips, demodectic mange (generalized and localized), skin allergies, luxating patellas, elongated soft palate, small trachea, stenotic nares, etc.
  • Any fees related to the professional opinion of a veterinarian including but not limited to office visit fee, examination, medical progress exam, recheck, consultation, specialist consult, emergency exam, office call, etc unless required by state law.
  • Cancer of any type.

How to file a claim

If there is any concern with the health of your puppy, you should contact Pawrade immediately. If available, please include a copy of the medical records related to your puppy's diagnoses and another other information we might need to review. We will work with you to help you obtain any information needed to review the claim. In case of severe elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion with microchip number, registered name and/or number, date of birth, name of the veterinarian or hospital making the film and the date of the radiograph taken.

After we have received all requested information regarding the diagnosis and related veterinary expenses, we will review your claim to determine how our extended health guarantee can support you and your puppy.

Pawrade reserves the right at any time during the claim review process to obtain an additional opinion by a veterinarian of Pawrade's choosing.

How do my state laws impact me?

You may have additional rights available to you depending on your state.