Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I was nervous selecting a puppy form a website. The video of the puppy being active was key. After making the decision to move forward the process was easy. The communication method I chose was on line. It was seamless. I received on line communication every step of the way. The staff did a great job communicating. Even with multiple people involved they all were up to date on my situation. Great service. The transportation was also great. Multiple communication to keep me up to date. They were right on time as they predicted. The puppy arrived in great shape. Overall 5 stars”
“So very happy to have this pup home, the delivery service was prompt and swift, Thank you again.”
“Pawrade is a wonderful company to work with that ensures the pet you are interested in is highly cared for and delivered safely to you. The whole process is somewhat easy to navigate. They do have several requirements to ensure the pets are cared for, even after delivery. The one item I would be very wary of is financial institutions that offer clients loan options. We had a very bad experience with the loan agency. If you are to purchase any pets, avoid financial loan institutions until they partner with more ethical lenders. I hope that is helpful, and best wishes for you and your pet!”
“This was the best experience purchasing a dog. It was straightforward and easy to understand. Very communicative, any questions I had were answered very quickly. They were clear with instructions and keeping me updated. Now have my little puppy home and it has been amazing.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade is a great establishment. From the start of the process everything was handled perfectly. I recommend this business to anyone who is interested in buying a furbaby. Holden is such a delight!”
“Everything went as planned, our puppy arrived just like they said , everything going great!”
“From the beginning of process to the end of process it was an enjoyable experience. Everyone is very helpful and kind. We love him who we now call Cowboy. He is so intelligent. I see every day is going to be a blessing with him. Thank you.”
“This is our 2nd dog from Pawrade. We've had a great experience both times. Highly recommend.”
“The whole process smoothly and the guys that delivered the dog were very nice! We love our puppy. Thanks!”
“All communication was great. Clear and concise transition. Puppy is doing great!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I had a great experience with Pawrade! The process was smooth, communication was helpful, and everything went well. I’m very happy with my experience and would recommend Pawrade to anyone looking to bring a new furry family member home!”
“Chanel, now known as Snickers is adorable and a good girl. She is eating and drinking ans we had a good 1st night at home! She is beautiful and I love her so much already! Parade did a great job of keeping me informed every step of the way in this transition! She was more than I wanted to spend, but she is worth every penny!”
“Transition was smooth and Puppy was beautiful. She was very thin but is eating very well. I just wish that she was closer to Dallas. Paperwork is still in process. I am waiting on the certificate and pedigree from AKC.”
“We couldn’t be happier to have welcomed our TWO new puppies into our family! They are already so loved, and we’re grateful to you for bringing them into our lives. The flight nanny option was AMAZING! Having our puppies travel with someone caring for them gave us such peace of mind and made their arrival even more special. Your heartfelt message shows how much these puppies mean to you. Thank you for trusting us to give them a loving home. You’ve given us two wonderful new family members, and we can’t wait for all the memories ahead. From the bottom of our hearts, thank YOU! ❤️🐾”
“Awesome! Our new fur baby is just as sweet as they said she would be! My heart is so full and I so appreciate everything and everyone involved in making me feel so comfortable with the transitioning and answering every question important to me! And most of all your patients with me in becoming a new mommy for our new fur baby!!! ♥️🙏🐾Karen Wise”
“Pawsitive Experience! Perfect puppy from reputable and experienced AKC recognized breeder. Communication was wonderful. Delivery was timely, professional and took great care of our puppy in transit. Delighted with our sweet, energetic, adorable, happy and healthy puppy!!”
“Coordinating breeder, vet, travel is not professional.”
“Very happy with the entire process. My questions were answered in a timely manner, and all phone calls were responded to. We used the transportation service. The two drivers were courteous and it was easy to track them by GPS. Isabella is doing well and adjusting to her new home!”
“Very easy exchange, extremally happy with my new family member Mars !!!”
“I dont have words to express myself of how I am thankful for how all was handled by all of you .From begging to the day my Leila was delivered..Thank u soooo much”
“The process from start to finish was absolutely flawless as the amazing people at pawrade arranged everything and kept me informed on where they were in the process. Everyone was so helpful and kind. Thank you from the bottom of my heart. My little Sammy aka Jock is curled up on my as we speak he is such a lover. ❤️ 💙 Kristina”
“We adore our new puppy. The end to end process was a bit sketchy feeling. We received the incorrect puppy initially (same litter but black colored pup vs our white colored pup) I reached out and was given the response “I’ll find out” or “I’ll look into it” but received zero feedback until late Sunday. I was left with a very unsettling feeling and one questioning by decision to purchase a pup online. Once we received our pup she looked much different than her picture. We knew we were getting an older pup (19 weeks old) but the picture online was clearly from months earlier. We were able to identify her by her markings but it felt a little misleading. An updated picture alongside the current age would have taken the initial thought of us getting the wrong pup delivered a second time. At the end of the day, we love her, but I won’t be doing this process again in the future. It was just unsettling and stressful and not the good feel you anticipate when adding a pup to the family.”
“Our journey and this experience to help us secure our Auggie was seamless. Pawrade was quick with their responses and kept us up to speed with the details of the process. I would highly recommend them when your family is ready to welcome a new furry friend.”
“We selected Brianna (now known as Miss Dolly Parton) from pawrade and it could not have gone smoother. Everyone that we talked to, and engaged with was friendly and helpful. Dolly is a good girl and is going to bring a lot of joy to our home. Thank you.”
“We had a wonderful experience from start to finish! Communication was excellent from the initial inquiry, through connecting with the breeder, and all the way to the final step of safely transporting our puppy home. Everything was seamless, professional, and reassuring. We couldn’t be happier with the experience and absolutely love our new puppy!”
“Transparent and reliable, the whole process felt and was safe”
“We absolutely adore our puppy! The Pawrade Concierge team was very responsive and communicated clearly throughout the process.”
“Would definitely do it again....trust worthy company...Thank you...”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.