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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 2 of 337 · newest first
Verified · Oct 16, 2026

“The entire process was seamless and communication excellent. Everything was as described and Bennett is truly amazing! Thank you so much for our new addition to our family!”

Michael K. · Gilbert, AZ
Verified · Oct 16, 2026

“Kathryn my concierge made the process of purchasing my pup very smooth! The puppy transport people were always in constant contact when my puppy would arrive! I would highly recommend Pawrade! Don’t let the Pawrade pass you by!”

Elizabeth D. · Franklin Square, NY
Verified · Oct 16, 2026

“Champ is so precious and doing great. The guys who dropped him off were so great. Thank you all for my amazing puppy”

Mildred F. · Graham, NC
Verified · Oct 16, 2026

“Love @ first sight,he a sweetheart,I feel lucky to have him.Thank you for making it happen.He goes to the Vet today .Love,Love Love him.”

Leslie P. · Lynnfield, MA
Verified · Oct 16, 2026

“She is perfect!”

Marcy S. · Port St Lucie, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 16, 2026

“Pawrade was amazing to work with. Communication was excellent and we never had to wonder what was happening. We are so in love with our puppy. Thank you Pawrade!!!”

Karen S. · Derry, NH
Verified · Oct 16, 2026

“Everything was great either PAWRADE, my only issue is that I didn't get the puppy's papers to register her..”

Deborah D. · Covington, LA
Verified · Oct 16, 2026

“EVERYTHING WENTVAS EXPECTED. MY NEW PUPPY IS ADORABLE.”

Molly B. · Lorton, VA
Verified · Oct 15, 2026

“Our pup arrived safe sound and happy. Thank you!”

Cheryl D. · East Hampton, CT
Verified · Oct 15, 2026

“Pawrade does an exceptional job as the liaison between breeder and human parent of a puppy. Every phone call or message board interaction was done with the upmost kindness and respect. The response time for any question on the message board was on point. My puppy traveled to me via ground delivery. They kept in contact with me throughout the entire trip. This made me feel very comfortable and reduced the anxiety I was having about his experience. The choices for your new fur baby are plentiful. And, the website gives all the pertinent information you need to start making a decision on which one to choose. I don’t know of any other website that offers 1) health warranty 2) dog delivered already microchipped 3) multiple delivery options 4) summary of dame & sire 5) multiple ways to communicate - phone/ email/ message board. I recommend Pawrade for everyone who are looking for their new canine family member. Our family & Zeus (Achilles) thank you!!!!”

Deidre R. · Merrillville, IN
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 15, 2026

“You did amazing :) We are so happy with our puppy. Thanks for your support and comms throughout, and for getting her to us safely. She has brought so much joy to our lives!”

Anna W. · Washington, NC
Verified · Oct 15, 2026

“He's a wonderful addition to the family”

Randy M. · Spokane, WA
Verified · Oct 14, 2026

“I am so happy with my Boston Terrier puppy. Everything went so smoothly. The communication with all involved was excellent and the puppy looks like she was very well cared for. And she has made herself right at home within a couple of hours. I’m very appreciative and so glad that I chose Pawride over others. Thank you so much, Chris Morgan Greenland, New Hampshire”

Christopher M. · Greenland, NH
Verified · Oct 14, 2026

“The experience was fantastic and professional handled. My new pup is healthy and happy. All said and done I’m extremely happy with my experience and definitely recommend Pawraid to anyone looking for a new family member.”

Charles L. · Newnan, GA
Verified · Oct 14, 2026

“Pawrade was amazing. Helpful every step of the way to bringing home our perfect angel!! Thank you!”

Milena P. · Philadelphia, PA
Verified · Oct 14, 2026

“We LOVE Pawrade. The platform is so easy to use, the detail of information on everything from puppies to breeders to tips on puppy care was phenomenal. The ease of transacting right down to delivery of our puppy via nanny was so hassle free. I wish I had space to use many more words to describe all the amazing details that are so valuable to a would be pet owner. We highly recommend your platform to anybody looking to find a safe effective way to find their new furry family member !”

Esther F. · Virginia, VA
Verified · Oct 14, 2026

“Everything went well! Charity is so tiny and adorable! She had some Nutri-Cal, a little water, and a tiny amount of her food. It's going to take her a while to get used to me and her new surroundings, as she's been crying on and off. I've been holding her and trying to comfort her. She seems to like her new playpen, and one of the little hard-rubber teething bones I got her. I'm going to call her Arabella Hope.”

Lenora P. · Schenectady, NY
Verified · Oct 14, 2026

“It was a very easy process once Franklin(Myles) arrived. It'll take a few days i imagine for him to get his strength back and become more friendly once he gets acclimated. He's sooo handsome and already loved so much by us ❤️. Thank you very much , Sincerely the Bretons”

Aline B. · Laconia, NH
Verified · Oct 14, 2026

“Couldn’t be happier with our first puppy purchase. Smooth and organized.”

India F. · Eastham, MA
Verified · Oct 14, 2026

“Raya, renamed to Sofia............. is a pure delight. She seems to be settled in very well.. She is so muh loved.”

Ruth B. · Bridgewater, VA
Verified · Oct 14, 2026

“I now have the most beautiful longhaired black & tan silver dapple mini dachshund in the world. Being a breeder of merit with Akc myself, I thought they were a little pricey. But looking for a particular color is hard to acquire and they did it. CeCe is now thriving with us. Love her to the moon and beyond.”

Darla H. · Clermont, FL
Verified · Oct 14, 2026

“Pawrade has been wonderful! They've been very helpful and informative throughout! I have a beautiful puppy and in excellent health! Thank you so much!”

Gilles G. · Lehigh Acres, FL
Verified · Oct 13, 2026

“Very simple process. I was kept informed at all times of where my puppy was and what was going on with her.”

Cherri G. · Maurepas, LA
Verified · Oct 13, 2026

“I’m in love with my fur baby girl I love and sleep with her every night! I cried when they brought her to me and put her in my arms!”

Patricia R. · Champaign, IL
Verified · Oct 13, 2026

“I am overjoyed with my new pup. She is beautiful, smart and healthy!!! I appreciated the support along the way as well! Thank you for your excellent service!”

Susan S. · Midlothian, VA
Verified · Oct 13, 2026

“Armin( Winston) arrived at 10:30 pm last night! Very confused of course. He has eaten twice drank water and pooped! All seem fine. He is huddled in his crate and not sure about coming out yet. We are giving him time. This afternoon he goes to the vet for his first NJ visit. Driver very nice! No. Problem other than the late arrival hour! He is so adorable! We love him”

Diane C. · Forked River, NJ
Verified · Oct 13, 2026

“Everyone at Pawrade is incredibly kind and professional! This is my 3rd puppy through Pawrade and every time has been amazing! Everyone is so helpful and really makes it easy. Thank you all for everything, we are absolutely in LOVE with Pearl and Diane!!!”

Kari H. · Missoula, MT

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.