I love the dog but he had worms and parasites upon arrival! I had to bring him to the vet ASAP and pay for his meds which should have been covered. I was told I would be reimbursed for the med fees I paid because they clearly were not done right. Thanks and please let me know.
Response from Pawrade.com:
Jimmy, we are so sorry to hear Rip arrived not in perfect health! I confirmed he did have a negative fecal test right before he traveled, however the fecal test will only detect parasites as the time of the test. There is an incubation period of up to 10 days for some parasites, so it's possible they weren't showing yet in the fecal test. Regardless, we want to make sure you are covered under our comprehensive health guarantee. Please send us the paperwork from your vet to support@petpay.com and we will be in touch soon!