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Reviews: Customers Love Us!

Read 60 verified reviews from real families who found their puppy through Pawrade.

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Showing page 2 of 2 of 60 customer reviews

Customer photo of Jack Russell Terrier puppy from Andrew L.
Elias
Jack Russell Terrier Puppy
Although significantly more expensive than what I expected (partly because Google showed me the puppy when I searched for Jack Russells in Arizona and the puppy was actually in Missouri), I absolutely loved the experience getting my pup from Pawrade. The customer service was refreshingly great; every step of the way the insured I understood the process and had all the right information. The delivery service was great too. My wallet regrets the decision but not the rest of me. The experience was great and I love my new puppy.
Echo
Jack Russell Terrier Puppy
My experience was ok. Emotionally challenging at times, well worth it. We’re loving the puppy very much.
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Customer photo of Jack Russell Terrier puppy from John S.
Nolan
Jack Russell Terrier Puppy
Hi! My name is John I adopted Nolan a beautiful Jack Russell. First off the whole experience was amazing the crew that brought my new puppy all the way to me was very nice when I meet with them and my puppy was full of joy when he arrived. Tells me the gave him all he needed on the trip he seemed so happy. And I have to say how happy and healthy my puppy has been so far he is a bundle of joy. Thank you again for the opportunity to adopt Nolan. I am very excited for are adventures together
Customer photo of Jack Russell Terrier puppy from Sherree W.
Grace
Jack Russell Terrier Puppy
Grace is adorable…I'm calling her Harper Grace, and the breeder Leeann couldn't have been nicer. 🥰
Customer photo of Jack Russell Terrier puppy from Matthew B.
Gabriel
Jack Russell Terrier Puppy
Gadrial and were very happy. Love at first sight for both of us. He has a new name,Simmon. I hope you dont mind. I see that the owner of his parints is simmon. I was thinking of that name even befor we met and i think it works. He allready responds to his new to his new name. We will keep in touch on pogress. Pcs to come
Customer photo of Jack Russell Terrier puppy from Jeffery W.
Zoey
Jack Russell Terrier Puppy
exceptional attention to detail and superb "one stop shop" from initial order/selection all the way through the pampered door-to-door delivery Fantastic organization.
Jacques
Jack Russell Terrier Puppy
Our puppy had parvo and died within a few days of arriving at our home. He had np contact with any other dogs or even people under our care. As it was past your 72 hour window, no one, including Pawrade, the breeder, or the transport company will take responsibility for delivering a sick dog to us. It was very tragic for us. There was no chance to get any of the money we paid for the puppy or to the vet. A very negative experience all the way around.
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Joey
Jack Russell Terrier Puppy
Although the initial buying process and transportation was smooth. My puppy became lethargic on day four and tested positive for parvo. The company will not offer any compensation because the testing was done after 72 hrs even though puppy's symptoms start showing anywhere from 3-7 days after being exposed. This is a ridiculous policy and that is how they get away from not being held liable
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Mulan
Jack Russell Terrier Puppy
I love love love my puppy .... I took a little longer then I wanted .. but I was excited... Puppy came in great spirits and healthy..thanks
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Customer photo of Jack Russell Terrier puppy from Gay E.
Scooter
Jack Russell Terrier Puppy
Scooter is everything I thought he would be. He arrived in great health, and was actually clean. C.J. the driver answered all my questions. The whole process is a little stressful because of all the scams, however when I would call with questions everyone was patient and informative. Looking back I would give 4 and 1/2 stars easily!!!!!!!!! Thank you very much Scooter!!!!!!!!!!
Customer photo of Jack Russell Terrier puppy from Paula W.
Miles
Jack Russell Terrier Puppy
From the very beginning of picking our puppy, payment, forms, information, call follow ups, helping with schedules, breeder paperwork, and the long trip toget him here safely was THE BEST PEOPLE I HAVE EVER WORKED WITH. This was the most wonderful experience my husband and I could have ever asked for after losing our beloved jack Russell kodi 13years old a week before. And the drivers that drove him to our house. They kept us informed and were very friendly and takegreatcare of the puppies. So professional, Reese and dakota brought our puppy to our house and I was blown away at their kindness, respect and love of the safety of my puppy. Thank you all who made this dog possible. Miles is happy and totally healthy, took him to the vet and they loved him. Very healthy dog. All the people involved we thank you with a warm hug. This was so worth it!!!!!! God bless you all
Customer photo of Jack Russell Terrier puppy from Charles R.
Bayla
Jack Russell Terrier Puppy
everything went smooth, all the people there are very helpful through out the process.
Ferdinand
Jack Russell Terrier Puppy
Fantastic experience! One which I had never before done - buy a puppy without meeting in person first. I did meet him virtually via FaceTime. Very thorough check-lists w/ the pup's well being at the forefront.
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Taylor
Jack Russell Terrier Puppy
There were some minor kinks with Petpay and Wags on Wheels but the puppy I bought was meant to be mine and pawrade made it happen. It's not easy to coordinate delivery of a live healthy puppy and pawrade gave me all the info I needed in order to welcome my new family member. I would recommend this service to others who want to get a puppy without the hassle of dealing directly with breeders and arranging transportation/pickup.
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Tia
Jack Russell Terrier Puppy
Great customer service and coordination through the entire process, from selection assistance to breeder relations to adoption to transport and follow up.
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Customer photo of Jack Russell Terrier puppy from Kim B.
Milo
Jack Russell Terrier Puppy
It was so exciting for us following his journey with the Life360 !! From start to finish everyone was so attentive, answering all my questions couldn't be more pleased! We love Rip ! Thanks so much !
Customer photo of Jack Russell Terrier puppy from Erika M.
Zena
Jack Russell Terrier Puppy
My beautiful little puppy came into our family after working with really friendly people who let me know what to expect every single step of the way. Thank you so much.
Sean
Jack Russell Terrier Puppy
If I could give Pawrade 10 or 20 stars instead of 5, I would! This company and it's caring people are truly amazing! From the immediate response to my initial inquiry all the way through to the delivery of my puppy was incredibly easy and very professional. The in-depth instruction of the step by step process was spot on. But, the most impressive part was how very important it was to them that the pup was healthy and happy and honestly represented. The specific instructions as to my responsibility after receiving my new puppy were another sign of their ongoing care for the pup's well-being, including a free 30 day health insurance policy. I cannot recommend them enough! Thank you, thank you, Pawrade!
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Customer photo of Jack Russell Terrier puppy from Anthony M.
Queenie
Jack Russell Terrier Puppy
Not a very good experience when I received the puppy she bit me several times would not let me near her her temperament was horrible breeder took puppy back not my fault I would like a refund or a partial refund
Response from Pawrade.com:
Your puppy did not bite you as you indicate, it nipped you like all puppies will at a young age because they are teething and want something to chew on. Jack Russels especially like to nip and need redirection to prevent it from becoming a habit. Unfortunately, you didn't give your puppy a chance, you called us within 30 minutes for us to pick the puppy back up and return to the breeder. We accomodated your request, however expecting a refund is not warranted.
Customer photo of Jack Russell Terrier puppy from Mahisha K.
Iris
Jack Russell Terrier Puppy
Hello just received Iris, now called Gianna today. She is a beautiful little spunky terrier that I can tell will bring our lives much joy. As of now she is in love with my son! The breeders were amazing...very warm and informative! Loved the professional communication as well! Thank you!
Customer photo of Jack Russell Terrier puppy from Howard P.
Carly
Jack Russell Terrier Puppy
A very easy transaction with a reputable breeder that provided a lot of information.
Customer photo of Jack Russell Terrier puppy from Christopher C.
Milo
Jack Russell Terrier Puppy
I was very pleased with pawrade. They were very professional and easy to work with! I'll definitely be spreading the word!
Copper
Jack Russell Terrier Puppy
Great service. Dog was just like they presented. I couldn't have asked for a better buying service. Very professional.
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*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy.