Verified · Oct 7, 2026
“Everyone was very helpful and caring throughout the entire process…not one issue. Thank you so much.”
Patrick D. · Dahlonega, GA
Home /
Customer Reviews
Customer reviews
Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 4 of 337 · newest first
Verified · Oct 6, 2026
“There were some people who help make the pet adoption pleasant more than others. I did not like having some information withheld from me like not knowing Met Pet Life insurance wouldn’t cover the wellness check so I had to pay for the entire bill I wasn’t expecting. I went with another pet insurance company who actually covers wellness checks maybe you all need to look into that or make it transparent to people so they know what to expect ie out of pocket expenses. I didn’t really appreciate the last response I received that you all aren’t Met Pet Life insurance company but this isn’t the first I’m sure anyone who has previously adopted made the same type of concern. You all should at least by now know that!”
Michelle O. · Winthrop, ME
Verified · Oct 6, 2026
“Llegó muy bien y le dieron a David muchos regalos”
Georgina G. · Mohnton, PA
Verified · Oct 6, 2026
“We are so happy with our new puppy. He is so cuddly and a quick learner. Getting adjusted to his new home. We had a simple and easy process with your company. Thank you again for our new family member💙🐶”
Riley F. · Oakdale, NY
Verified · Oct 6, 2026
“All good! They arrived as scheduled, puppy in great shape, the vet today was impressed and pleased with the completeness of the medical records. She's great!”
David N. · East Hartford, CT
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Oct 5, 2026
“The frequency of communication really helped us navigate the different steps for purchasing our Pomeranian last month, Delivery communication especially. The vet information was helpful, too. Our dog was named Dominic but w changed it to Chip. He is doing his second vet check up since arrival tomorrow afternoon.”
David F. · Roseburg, OR
Verified · Oct 5, 2026
“We are thrilled with our new cavapoo, now called Tulip, formerly Clarabelle. The process was a bit frustrating in that we were not in control and we had to trust the system. Adopting a dog for a lot of money, sight unseen, is a real risk. We felt God was blessing us and he surely has. The breeder is excellent and honest and kind. Thank you! Diane and Doug Bureman”
Diane B. · Butler, PA
Verified · Oct 5, 2026
“This was a pleasant experience, communicating with this agency was clear, fast responses. My pet was delivered right to my house! I would recommend this agency to any of my friends.”
Sarah R. · Evanston, WY
Verified · Oct 5, 2026
“Nutmeg is second puppy I’ve gotten with Pawrade. The process was smooth and communication was consistent. I have been scammed in the past purchasing a puppy on line. I was reluctant to do it again but so happy I did. Pawrade was great to work with both times! Warm regards, The Phillips Family”
Jennifer P. · Bellingham, MA
Verified · Oct 5, 2026
“Best puppy in the world! Please tell the owner. Thanks for knowing what I wanted.”
Trish M. · Ballwin, MO
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 4, 2026
“The transition has been great! Everything went smoothly. Lillie Grace is perfect. I am sure she was well cared for during her journey to her forever home. Thank you! We may be able to recommend you for someone who is searching for a new fur baby. kind disregard Donna R.”
Donna R. · Kingsland, GA
Verified · Oct 4, 2026
“We bought a Chihuahua from them, and we are very happy with the service and the entire process, from the very beginning right up to the delivery at our home. They showed genuine concern at all times for our Chihuahua's health and well-being. We recommend Pawrade a thousand percent and thank them for everything”
Reiner R. · Pembroke Pines, FL
Verified · Oct 4, 2026
“Pawrade was on point! Easy to reach help when needed. Got all the info on puppy quickly. Arrangements for puppy transport was easy. My new puppy is the best. Beautiful in every way! Thank you Pawrade for your professionalism.”
Vana B. · St. George, UT
Verified · Oct 4, 2026
“Great job all around. Travis(aka Finn) is a busy well adjusted puppy.”
Sharon M. · Reno, NV
Verified · Oct 4, 2026
“Everyone at Pawrade is absolutely amazing!!! They made the whole process so easy and the communication throughout was so great!!! We are absolutely in LOVE with Diane and now our house feels like a home! Thank you all so much for everything, you are AMAZING!!!!”
Kari H. · Missoula, MT
Verified · Oct 3, 2026
“Great experience, highly recommend.”
Angela F. · Albuquerque, NM
Verified · Oct 3, 2026
“From start to finish I found the experience to be fantastic! Great customer service, complete transparency, and they took great care of our new friend. 🧡”
Cody T. · Salem, OR
Verified · Oct 3, 2026
“It was a great experience through the whole process. Everyone I talked with & emailing were so pleasant. The breader was nice to keep her for a couple of weeks extra due to out of town. I would definitely use Pawrade again. Thank you so much. This little one is so stinking cute!”
Shannon T. · Mount Vernon, WA
Verified · Oct 3, 2026
“I am so happy that our puppies are home. The transport was very efficient. Now that they are home it is a bit hectic, but we are all getting the hang of it.”
Jane S. · Boise, ID
Verified · Oct 3, 2026
“The entire process of getting our puppy was perfect. We were given everything we needed to get ready for her arrival and were kept informed of what was being done and what we needed to do. Delivery was incredible and she arrived happy and healthy. We could not be more satisfied with the entire experience. Thank you all!”
Karen H. · Weatherford, TX
Verified · Oct 2, 2026
“This was a great site and all the people we worked with were fantastic from purchasing the dog to getting the final delivery. Thank you we love our dog”
Michael G. · Bohemia, NY
Verified · Oct 1, 2026
“I'm so happy I found Pawrade. I almost gave up looking for a honest Breeder. 90% or more are scams. The transaction was easy, straightforward and secured. The staff members are wonderful, patient, contacting you every step of the way. You can trust Pawrade.”
Jerzy R. · Bristol, CT
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.