Verified · Apr 15, 2021
“Wonderful service, smooth and my puppy is perfect”
Nancy H. · Chicopee, MA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 322 of 337 · newest first
Verified · Apr 14, 2021
“Great communication from site, breeder, and nanny. The site was thorough with updates and needs of the puppy and what we had to do to prepare for its arrival.”
Philip B. · Cranston, RI
Verified · Apr 13, 2021
“The nannies were so pleasant and I fell in love with her the minute I saw her! I'm very very pleased”
Genie W. · Rochester NY
Verified · Apr 12, 2021
“So far this has been an easy process. We'll see how it goes if anything arises, which hopefully it will not.”
Serena D. · New Port Richey, FL
Verified · Apr 12, 2021
“This is the most professional group of people I have ever had the pleasure of purchasing from. Tonya was just amazing! She was available for phone calls and answers to all our questions. She was just lovely through and through. We were continuously contacted with updates and a travel concierge to guide us throughout our entire experience. Not one email or phone call went unanswered immediately. Every time I called or emailed somebody I got through right away or got an email back within minutes. The breeder was lovely and the dog we picked up is healthy and so happy! We drove from Massachusetts to Missouri. I just cannot say enough and my heart is full!!”
Dawn R. · Southbridge, MA
Verified · Apr 12, 2021
“Very easy and very helpful on getting the pet that you want . They took the time to help and make the transaction is to do and take time to answer any questions you have”
Becky & Brian Hays · Camp Point IL
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Apr 11, 2021
“Thank you so much for help me with my pretty puppy Georgia is cute ”
Anyeli C. · Galliano, LA
Verified · Apr 10, 2021
“Hit a little bit of a bump on delivery but the breeder made everything work out and was extremely accommodating and friendly. One adorable sweet puppy!!!”
Michelle A. · Waunakee, WI
Verified · Apr 10, 2021
“On our way home with our new puppy now! Everything went smoothly with pawrade and the breeder. Our new pup is one handsome fella and sweet as can be. Love him!”
Martha E. · Guyton, GA
Verified · Apr 10, 2021
“I can't say enough positive things about my experience with Pawrade! From the very first message exchanged, they were incredibly attentive, helpful, and made the process super easy. The pupper is a healthy and VERY happy little dude and I could not be more thrilled! Love at first sight for sure. :D”
Justin S. · Bedford, NH
Verified · Apr 9, 2021
“Both pups are getting along fine. Panda is his new name. My husband insisted. Panda and Pavarotti, the pav.”
Mary S. · Cape May, NJ
Verified · Apr 9, 2021
“Hi Folks, After spending 9 weeks of applications to adopt/rescue a dog, I made the choice to search for Breeder. I wanted a Corgi-mix NOT a pure breed. And so I somehow stumbled across 'PAWRADE' on computer. I asked and made sure PAWRADE is not a puppy mill. Pet Pay is the finance company that does the monetary end of adoption dog/puppy. All the folks involved in my transaction of my puppy 'Hank' were most pleasant and helpful. 28 hours now Hank puppy is with us. Hank is healthy ( as he went to Vet 4 hours after arrival to our home.) Hank is so playful and a cuddle bug for sure. He is 1/2 way house broken. We are using Crate training...best way to ' house break'. Only lock in at night time. And so all is well and we all are happy to be BFF. Hank is so intelligent...I could go on and on. Thank You , Pawrade and all the folks/breeders who participate in my finding our puppy, Hank. Most Grateful, NLC”
Nancylee C. · Baltimore, MD
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 8, 2021
“Everything was perfect! The meet and greet was in a safe location. The puppy was in perfect Heath even the seller was nice. 2ed time buying from pawrade will continue to use there services.”
Christopher C. · Union City, TN
Verified · Apr 7, 2021
“Everyone has been amazing to me from the beginning with the process. Whenever I have any questions; they are there to help me. I'm a blessed to have a wonderful team on my side.”
Marjorie C. · Crestwood, IL
Verified · Apr 6, 2021
“Fast and amazing service, I got my puppy today and Im so happy”
Yolonda D. · Spokane, WA
Verified · Apr 6, 2021
“Wish I knew how to send pics. I'll try fb”
Mary S. · Cape May, NJ
Verified · Apr 6, 2021
“Pre transaction everything was great, Pawrade personnel were attentive and available literally at anytime of the day for questions or whatever. But once payment was made, we were a special case because our puppy was held by the breeder for a couple of weeks, getting Pawrade to respond was almost imposible.”
Response from PawradeGustavo, we apologize for the communication issues you experienced. We appreciate the feedback, both good and bad, as we are always looking to improve.
Gustavo V. · San Diego, CA
Verified · Apr 6, 2021
“Super easy process and hassle free!! Love at first sight with our new pup!”
Jennifer R. · Des Moines, IA
Verified · Apr 5, 2021
“Myles has a cough and the vet said he was very congested. Very scared and shy. I have had boxers for years this is not a common trait for them, which leaves me to suspect some mistreatment of him. I love dogs so this hits right to the core of me I want you to look into this. My wife and I feel we actually rescued him I am happy he is in our care to rehabilitate him and love him. ”
Response from PawradeRandy, we are so sorry to hear Myles arrived not in perfect health! We want to make sure you are covered under our comprehensive health guarantee, please submit a health claim at PetPay.com and provide the paperwork from your vet. Please keep in mind, your puppy just left his mother, littermates and the only environment he ever knew. Additionally, your puppy was transported via our pampered ground delivery service, so he may still need some time to adjust after his travel. We hope Myles settles in soon, we are always here if you have any questions.
Randy D · Kissimmee, FL
Verified · Apr 5, 2021
“AWESOME!!!! We could not have asked for any better !! 5 stars all the way!!”
Donald H. · Dalton, Ga
Verified · Apr 5, 2021
“I love how easy it was to get in touch with someone and the fact that I was able to Zoom with someone as well as the breeder and be able to see the pup and talk to the breeder and ask questions. It really eased my mind to know I wasn't getting scammed! The only thing that was hard was not being able to talk to the breeder directly when it came to actual meet up and certain questions I had after I purchased the pup, I understand it for safety reasons of course, but it was just hard trying to communicate through someone and waiting for a response. But Pawrade was amazing and we are very much enjoying and loving our new family member!! He's amazing!!”
Amanda P. · Copperas Cove, TX
Verified · Apr 5, 2021
“Mindy, now Kora is awesome she fit right in and is such a little love bug. We are over the moon in love with her ”
Kathryn B. · Thiells, NY
Verified · Apr 5, 2021
“Working with Pawrade made the purchasing of the puppy I wanted so easy and smooth. Thank you Pawrade.”
Salina D. · Loganville, GA
Verified · Apr 5, 2021
“Great services My pet arrived safe and sound She is everything I hoped for ”
Karen E. · Windham, NY
Verified · Apr 5, 2021
“We added a new member to our family today, his name is Blake and he is so loveable and sweet. He's in great health and well cared for. We are just so happy with Blake. The whole process was great. Great service and very kind and professional people. They help us through every step of the process. The breeder was wonderful and took amazing care of Blake and the paper work on Blake was detailed and professional. The Drive who brought us our puppy was awesome, he keep in contact with us on where they were on the journey to bringing him here and he sent pictures of Blake during his trip. The drive was very kind and took great care of Blake. Everyone was wonderful and I would highly recommend Pawrade. ”
Annette P. · Twin Lake, MI
Verified · Apr 3, 2021
“It was easy! Pawrade keeps in contact with you the entire time. We love our puppy. He is healthy and super adorable”
Ally M. · Bayville, NJ
Verified · Apr 3, 2021
“Corigpoo. He's a bundle of joy, so adorable and loves to play. Thank you to pawrade, keeping me updated and answering and reply back as quickly as pot. ”
Nancy E. · Indianapolis, IN
Verified · Apr 2, 2021
“JILLIAN WAS SO HELPFUL AND A PLEASURE TO TALK WITH. STEPHEN THE DELIVERY MAN WAS UNBELIEVABLY COURTEOUS AND TRULY CARED ABOUT MY PET. YOUR COMPANY IS VERY PROFESSIONAL AND EFFICIENT I WANT TO PERSONALLY THANK YOU ALL.”
JAMES F. · PHOENIX, AZ
Verified · Mar 30, 2021
“Love my new animal companion Sugar! She is healthy, happy, full of love and joy! Thank you for bringing her into our family, we will love and cherish her forever.”
Sarah A. · San Rafael, CA
Verified · Mar 30, 2021
“Pawrade helped me find the perfect puppy! Devlyn was a huge help and even set up a zoom call with a breeder so I could see the pup in action. They called me a few days before Ivy arrived to make sure I had all the essentials which was very helpful and comforting. Would recommend!”
Calyssa F. · Los Angeles, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.