Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“This has been the easiest and the nicest pet buying experience I've ever had the staff at pawrade were outstanding professional and caring and will refer family and friends”
“We love shawn he is doing amazing in his new home!!”
“Was definitely skeptical about purchasing a puppy online, but this site is amazing. Purchased my pup and had her in my arms a week later. The representatives I worked with were amazing and very patient. They answered all my questions and kept me informed every step away. Definitely recommending this site to friends and family and will be using again. ”
“Overall very happy! Puppy came healthy and excellent customer service!”
“Honestly, I couldn't have dreamed of a better experience! The communication was incredible from start to finish and everyone was kind and professional. I would give 10 stars if I could. Thank you Pawrade!”
“I love my wonderful loving dog. Thank u so much from the beginning to the end! U are the best n would recommend u to everyone. I am so grateful!! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Awesome experience thank you ! ”
“We recently purchased a bernedoodle from Pawrade. At first I was skeptical, as I had been searching for a puppy for awhile with different breeders, and I had heard about people who had been scammed. However, the Pawrade professionals were great at communicating, arranging a video call with the dog breeders and making all the arrangements for us to pick up our puppy. We drove to pick up our boy and he was there waiting. The exchange was quick, the paperwork was all ready and we got to go home with our little boy. Our puppy is healthy and a wonderful addition to our family. ”
“Loved the easy process! My kids thank you for bringing Clifford home safe and happy! My daughter renamed him Jack.”
“.Very easy transaction. Very informative. The puppy is a real joy”
“Had a wonderful experience working with Tania when first making the decision to get the little guy. Unfortunately, everything after that became a bit stressful. The health guarantee contains clauses that are less than favorable, such as being required to feed the dog a certain type of food for 1 year. In this case, that food comes from a multi-level marketing company that I'm now forced into business with. Great! Once you get past the purchasing with pawrade, you begin working with Petpay. They like to call you up and scare you. Always calling with strict rules 'as a result of your health guarantee". I'd like to see Pawrade to have more of a presence in this portion of the journey as well rather than just retreat and let Petpay scare you. Ultimately though, for getting a puppy online, it's been a good experience and I felt like pawrade was always open, knowledgeable, and friendly. Albeit the health guarantee needs some work.”
“Angela (now Sadie Mae) arrived on Friday evening, and I was so excited to meet her. After a bath, I took her to meet the rest of the family. She is an amazing puppy and has fit perfectly into our family! Thank you for giving us such a sweet and wonderful pup! The whole process was very easy, and we are truly blessed to have this sweet girl in our family! Thank you!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade was reliable in connecting us to our breeder as well as securing our payment.”
“We're extremely happy with our new little guy. He's a complete joy to be around and has made the transition into our home super fast. Would definitely go through Pawrade again in the future. Thanks for everything. ”
“Wonderful Staff and Service. I adore this sweet little boy. Thank you ”
“It was worth the wait! Allie is as cute as the pictures. Very happy with Pawrade. ”
“Nothing but issues ”
“Overall, the experience was good. However, I called 4x without a callback. We had a vet appointment within the 72 hrs, but it had to be rescheduled because the vets office had to quarantine due to Covid exposure. I wanted to ask permission to go 24 hrs beyond the requirements. I was not granted the extension and it took persistence on my part and the Breeder to get a response. Further , it is disappointing that Pawrades could not be more flexible. I was lucky to get an appt with the other vet. Regarding the pup,he is terrific and the Breeder Shelly was outstanding and supportive. Wilson is lying next to me sleeping right now. ”
“I'm not going to lie when I first found this site I was extremely nervous and worried about it being a scam, but after doing a little research I went for it. I am so happy that I made that decision. The response time and follow up from Pawrade was fast and they always made sure to explain everything. My new puppy is healthy and the sweetest thing. ”
“He is beautiful, and so sweet. He will go to the vet on Monday. Where should I send the vet's report?”
“ This entire process with pawrade was smooth and everyone I spoke with was incredibly supportive. Rene was amazing as well, she was prompt and so kind. She really helped make this whole process easy. ”
“Pawrade rock!! I love love love my new doggy he's so loveable pawrade made sure he got to me safely and provided papers with doggy even down to the customer service rock !! ”
“Love the puppy. Your team does very well and communication is great.”
“Best experience ever they answered all my questions. When I texted they answered. The nanny was great and explained everything before they left. I thought Henry would be shy but he not he been hopping around since last night. He is a great dog and so energetic. I would definitely do it again. Thank you ”
“He is here and recieving so much Love already. My daughter is ecstatic and already being responsible plus caring. He's running around and playing with EVERYTHING that we got...plus our feet!! LOLOL Thank you for your tremendous help and delivery. Trina was very informative and kept us abreast of the travel experience for him. Again I truly appreciate and thank you for our new addition to our family. Blessings to you all!!”
“We're happy with our new pup! Only a few suggestions - 1. have the breeder state or an approximate location given - so people know where they have to travel to get their new pet, etc. 2. Photos of the parents which the puppy comes from. 3. Some more info on the breeders. 4. More prompt responses given that these puppies are expensive and there are so many scammers out there, it would be nice to have immediate feedback. ”
“Our new puppy was delivered as promised. She had a long flight ang was tired when she arrived. We gave her lots of love ,water and some nutrients that picked her up and got her going, after a two hour drive home she slept all night long. Not bad for the first day. Thanks Pawrade for our new family member”
“You guys are awesome. No problems at all, we love her.”
“I recieved my puppy last Wednesday she is beautiful and Paige she was really great I would keep using pawrade my husband passed away recently and this is inspiration to me thank you so very much”
“Very good experience with Pawrade and the Breeder. So many dishonest people out there! I felt comfortable going through Pawrade that they were a reputable company and that I would be getting a healthy puppy. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
