Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“It was very easy. I found Pawrade on Facebook, saw Valorie-Gabriela and fifteen minutes later was waiting for breeder to ok it. The transportation showed up a day later, but were driving and I knew the date was fluid. I got my puppy-health and happy, no scam this did acquire to me. Happy I did it!!!”
“Got my new puppy and she is awesome. The whole process was easy and went smoothly. I was kept informed throughout the entire process. I would use again. Thanks!”
“Very nice experience, enjoyable people to talk too, very helpful.”
“Pawrade made it very easy to find our new puppy. Checked out the breeder, made sure the vet checkup and vaccinations were completed before they had her delivered to our front door. Our puppy made it home happy! ”
“Stay in communication with me throughout the entire process made me feel very taken care of.”
“Everyone who I dealt with along the way was absolutely wonderful answered all my questions and even help me split up my transaction so that it wasn't so difficult on my end financially. My mother and my daughter are so happy to have this new addition to our family and he's absolutely adorable and everything we had hoped for! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything from Pawrade was just as you advertised. All the associates were more than helpful. Shannon was especially helpful. My only reason for only four stars is because Sunny arrived with his coat all mated with nots in it. Otherwise he is more than I expected. A loving pup who has captured my entire family. Thank You. ”
“Smooth process. Would recommend. Only not a 5 because it wasn't 'pawfect'”
“I have found the love of my life. I was so scared that it could be a scam. Because I had found some of those. But EVERYTHING was Wonderful. We kept in touch the whole time. We drove to pick up our puppy Franklin in Indiana. I would highly recommend Paw Rade.”
“They were so communicative throughout the whole process! Very nice people and always there for any questions you have! They always responded the same day or the day after! All in all I have very happy with my puppy and the service they all provided! ”
“Hello just received Iris, now called Gianna today. She is a beautiful little spunky terrier that I can tell will bring our lives much joy. As of now she is in love with my son! The breeders were amazing...very warm and informative! Loved the professional communication as well! Thank you! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Wonderful service! From purchase to arrival of puppy, the entire transaction was seamless! Very happy with my new pup!”
“One day I came across your web site and was so impress with what I saw. I went to the golden retriever's and fell in love with Char, now known as Cali. She is so beautiful and very loving. Thank you for your wonderful service given and especially Beth, Amanda and Renee who were always helpful and there for you when needed. I also want to say thank you to the travel service provided Trina, Deana who keep in touch with us during her travels. We had three goldies all ten years apart and now Cali joined our family. Once again we are blessed and will be having golden days again.”
“You guys did great. There was a failure to mention that the dog we got had surgery for a hernia before we got him. Our vet visit revealed that after we asked about a scar on his tummy. He also has a cough that is being treated with antibiotics. I did not receive any AKC paperwork as was mentioned and I don't have any history on the health of his parents...”
“Process was smooth Devlyn, Amanda and Renee was always there to address my concerns. Pup was delivered a day earlier and was healthy and happy! She's a little shy but is warming up already! ”
“Was a very easy transition very friendly knowledgeable set of ppl to work with made me feel at ease when it came to the purchasing of our new addition we love her so much she came to us named Selena and we have named her Bella Bear thank you from the bottom of our heart you have made our special needs child very happy after the loss of our other dog ”
“We just received Boinkie yesterday and he has already melted the hearts of everyone in our family. I want to thank Peter, Shannon, Jillian, and April for all that they did to get Boinkie home to us! It was a wonderful experience working with everyone and will recommend them to all our family and friends! So grateful! Thank you :) ”
“I'll admit I was a very nervous about buying a dog online but the team at Pawrade were so incredibly helpful and thorough that it made the process so much easier. Any questions we had were answered almost immediately. Our breeder was also willing to answer any questions and met us with a bag full of instructions, food, toys and other items to make the transition as easy as possible. We've only had our puppy for a little over 24 hours but can tell she was well taken care of and is already crate trained! I know she's going to be a wonderful addition to the family and I'm very glad we went with Pawrade to find just the right pet. ”
“Just got my puppy from Pawrade, and me and my wife are very excited! ”
“The only thing that didn't happen was a phone call from the transport, he just showed up. We were lucky to be at home at the time.”
“Such an easy process and quick response through it all! The puppy is definitely clingy and cuddly like it said, but is doing well with our family. Will recommend to others who are looking for a new family member. :)”
“This process was really easy from start to finish. Beth Thomas, who was the person who I originally spoke with. She made the buying the puppy part easy, explained next steps, and was very knowledgeable. Amanda on the puppy concierge team was really patient and answered every question I threw at her, including sending me video and photos of the puppy and the dog parents. And last but not least, Renee on the puppy transport team made the puppy transport process smooth. I honestly didn't know at first if it was a scam, but they are LEGIT!! Midnight is everything we wanted him to be!!”
“5 stars all around! Would definitely use them again. I love my fur baby!”
“Start to finish, the process was straightforward. I got a great puppy and he's happy and healthy! I wished there was more direct communication with the breeder, but that improved closer to his date of arrival. Shannon was a fantastic concierge, she was really helpful with everything. The puppy nanny was also very nice and informative when he arrived. Thank you!”
“We couldn't be happier with our new chocolate lab puppy. Everything went smoothly and was so easy!! I was really skeptical about the entire process but could not be happier!! ”
“great experience before delivery. She is here and absolutely wonderful. Full of energy and kisses. She follows me everywhere! She is filling a hole in my heart after I lost the previous Molly about a month ago. Thank you for all of your help. Leah”
“From the start of the process to transfer of ownership of Marvin, who is now 'CODY", was extremely professional, friendly, helpful, and supportive in all aspects of the Pawrade experience! Starting with Beth on the procurement and contractual steps, Jen on vaccinations, and Renee on travel arrangements, it was a non-stressful and well-organized process! I am truly thankful and so is CODY. He is well-adjusted and loved his home! He is happy and runs around his lovely fenced-in backyard! All-in-all, we are both happy! I will certainly recommend Pawrade to family and friends! Well-done, Kudos, and Hooray! V/R, Pamela”
“Myself and I are very excited with him. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
