Verified · Feb 21, 2021
“They where great. Hot coco is doing awesome (chewy) he played all night. No sleep. Lol”
Mary S. · Burlington, MA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 326 of 337 · newest first
Verified · Feb 21, 2021
“Our puppies arrived as little bundles of joy. They are so well-behaved, far beyond any expectations we had. They are already using their separate crates and expressing when it is time to go potty. Life is good!”
Zach E. · Beverly Hills, CA
Verified · Feb 20, 2021
“My new pup is full of energy and life. Great addition to my family. He'll definitely be loved. The people I picked him up from were really nice. Great people”
Caleb A. · Beaumont, CA
Verified · Feb 20, 2021
“From start to finish (purchase to delivery of pet) the Pawrade team was professional, responsive, and friendly. Most important, we received a lovely, loving and well adjusted puppy on time. She just received a clean bill of health from our personal veterinarian. I will recommend Pawrade to anyone looking for an animal from responsible breeders backed by a Class Act organization!”
Chip A. · Palm Springs, CA
Verified · Feb 19, 2021
“We recently found our beautiful new Boston Terrier pup with the help of the Pawrade service. It was of the utmost importance to find a responsible, reputable breeder (especially for a purebred, snub-nosed breed) and they facilitated every single step along the way in a timely fashion, with care and patience, and great communication. I could not recommend Pawrade enough. Thank you! ”
Andrea N. · Bethesda, MD
Verified · Feb 18, 2021
“I was very aprehensive of using an online service for a puppy. Had been scammed online before. This is not only far from a scam it is top notch white glove service. Immediate responses to all my questions. Great communication between the breeder, Pawrade and myself. No puppy mill guarantee. If I would have gotten a puppy from a local breeder it was a 1 year waitlist and no guarantee which dog I got. With Pawrade I browsed through the selection of dogs, asked the breeders questions about the dogs and picked the perfect dog for my family. I am in love after 1 day! Thanks Pawrade. ”
Evan K. · Scottsdale, AZ
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Feb 16, 2021
“Service was very informative. I was kept up to date on everything thing. Lots of reminders to make sure all forms were filled out and turned in on time.”
Joseph T. · Adrian, MI
Verified · Feb 15, 2021
“Your breeder is questionable ”
Response from PawradeHi Louis, we are happy you received your puppy and hopefully Roxy has already touched your heart. We are sorry to hear you were not 100% satisfied. We work very hard to protect both the buyer and breeder from fraud and do our best to ensure there's zero risk and zero fraud. With that said, we do require to be part of all communication. We'll reach out to you to get a better understanding of your complaint. We strive for 5-star reviews and endless puppy kisses.
Louis N. · Hobe Sound, FL
Verified · Feb 15, 2021
“Such a pleasure to work with Pawrade. Everyone was so nice and professional during the process. Woukd definitely recommend them to friends and family. ”
Carlos S. · Rochester, NY
Verified · Feb 14, 2021
“I am very satisfied with our new puppy. The communication went ok! The people who delivered our new puppy were great. Excellent communication, they kept us updated several times during their trip out here.”
Joe S. · Sacramento, CA
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 13, 2021
“Our puppy is amazing and the breeder is amazing. She answered all my questions and was quick to respond. You would be lucky to get one of her puppies. I say that because at 8.5 weeks the puppy started using a pee pad, has a great temperament, and confirmation.”
Tiffany B. · Los Gatos. CA
Verified · Feb 13, 2021
“If I could give more than five stars Pawrade would get 10 stars from me. From start to finish, the experience with Pawrade has been nothing but excellent. The staff were prompt, professional, and helpful. They helped communicate with the breeder and guided us with preparation for our new furry baby. The financial transactions were smooth and secure. Our baby arrived on time in a beautiful condition. We couldn't be happier!”
Petey L. · Sacramento, CA
Verified · Feb 12, 2021
“Our experience was great. The process was explained to us step by step. And our baby Sophie arrived even earlier than expected!”
Shelly H. · Mansfield, TX
Verified · Feb 12, 2021
“I'm very happy with the transportation lady. She kept us informed and took good care of our puppy. However I am not happy with the breeder who never communicated at all and didn't give timely updates and photos. Also our puppy was very dirty and had huge crusty things by each eye that wouldn't come off with wipes. I'm going to try and use warm compresses to remove them today without hurting the puppy. With the amount of money we spent I expected more communication and that our puppy would have been kept much cleaner. I will probably find a local breeder next time.”
Response from PawradeHi Karen, it was an absolute pleasure working with you! We are so happy you received your puppy and loved our staff! We believe in providing a friendly, transparent, yet fully secure process for finding your next four legged companion. Our breeders do have lives of their own and sometimes life calls. Your breeder is normally very receptive so we'll make sure to follow up with him to find out what happened. Puppies cannot hold their bowels for that long and certainly aren't yet fully potty trained. We are sorry Addie may have made an accident on the way to you, we do recommend giving your new puppy a bath upon arrival.
Karen B. · Woodburn, OR
Verified · Feb 12, 2021
“I searched for a puppy to live in my home with my 2 children for a while I came across pawrade and saw a picture of the cutest cockapoo. The process was smooth and easy. Customer service by Devlyn and Shannon were awesome! Communication and responses in a timely manner and consistent follow up. ”
Michelle C. · Schiller Park, IL
Verified · Feb 12, 2021
“My experience was excellent. Communication was great and the entire process was explained to me in full. I would definitely purchase another pet from your company”
Frankie N. · Lacey, WA
Verified · Feb 11, 2021
“Everything went smooth just a week delay due to a sibling having a respiratory issue so to be safe my pup got treated just in case. Very good people to deal with I would recommend them to anyone seeking a goldendoodle.”
Wayne B. · Fairhaven, MA
Verified · Feb 11, 2021
“I love my new puppy! I changed her name to Gemme. She gets along great with my lab and they are constantly playing! She has learned to sit for a treat! She is a ray of sunshine in our home. My husband fell in love with her at first sight! I am so happy with her! I had a lot of trepidation with an online puppy store after getting scammed on another site. When she arrived I let my concerns go. I would recommend Pawrade to anyone looking for a puppy! Someone is in touch with you every step of the way!”
Bonnie M. · Springfield, MA
Verified · Feb 10, 2021
“They were great and gave great communication through the whole process. ”
Salina M. · Memphis, TN
Verified · Feb 10, 2021
“Love my puppy! Everything went really smooth and easy. Highly recommend!”
Caroline S. · Houston, TX
Verified · Feb 9, 2021
“My experience with Pawrade was excellent. Everyone I worked with was responsive, knowledgeable, helpful, friendly and professional. It's not easy to make as important a decision as adding a puppy to the family online, but the Pawrade team helped me feel confident and secure. Just as important, our pup came with a list of all her shots and heartworm treatments, micro-chipped and care instructions. She also had a little bag of food, a blanket, toys, a collar and a leash. The puppy herself, an 8 week old cockapoo, is absolutely charming. We can tell right away that she was well cared for and socialized. She's healthy, friendly, perky and so smart. We've only had her for 3 days but she's already a member of the family. Thank you, Pawrade. I would recommend you to anyone.”
Dotti T. · Somers, NY
Verified · Feb 8, 2021
“I was searching for a specific look of small Aussie everywhere and found the perfect one on Pawrade.com. I immediately reserved her without thinking then got little worried as I had never heard of Pawrade and I wasn't talking to the breeder directly. There were several concierges in between the owner and buyer to communicate. But nothing I should have worried. EVERYTHING was so smooth and amazing. They booked a flight nanny for my new pup and everyone I communicated with were so sweet and through. I received a champion blooded cutest well trained healthy pup a week after I booked her on this site. Couldn't be happier! Thank you all!”
Junko K. · New York, NY
Verified · Feb 8, 2021
“I am very happy with the service, everything worked as it should, from purchasing to delivery.”
Peter F. · Concord, CA
Verified · Feb 7, 2021
“I had no problems with Pawrade. I do have problem a problem with the puppy. She has Kennel cough, upset stomach causing bloody diarrhea. to her to emergency Vet today. she is now on 4 different medication. Her name is Kendall which we have changed to Harper. She is very cute.”
Response from PawradePatricia, I see someone has already been in contact with you regarding Kendall's health. While your puppy left with a clean bill of health prior to departure, stress from travel can cause any number of ailments for existing but dormant parasites to flare up. Puppies of all breeds and of all sizes experience varying levels of stress when leaving their familiar environment. We will stay in touch to ensure you receive the full benefits covered under our comprehensive health guarantee and help get Kendall back to perfect health!
Patricia R. · FL
Verified · Feb 6, 2021
“Could not have been more satisfied with Pawrade and the process. They helped us find the puppy with were looking for and kept us informed throughout the entire process. Absolutely no issues. ”
John V. · Clinton, NJ
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.