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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 328 of 337 · newest first
Verified · Jan 14, 2021
Jane · English Springer Spaniel

“We are ecstatic to finally get our little Miss Jane. I'm very pleased with the whole process and would do it again. Everyone in the process cared, and the communication was excellent. Exciting times for Us, and Memories already being made. The Delivery process from Tennessee to Denver CO was exceptional with little to no stress on our girl. Thank you to our Flight Nanny who cared for her throughout the flight. Little Miss Jane was no worse for ware. She was all rested up for her new family. Thanks Pawrade - The Jacobsen's ”

Jon J. · Thornton, CO
Verified · Jan 14, 2021
Gina · Goldendoodle

“I had a really good experience purchasing this puppy through Pawrade and found their staff to be responsive and professional and the communication to be smooth. One suggestion for improvement would be to have a designated point of contact assigned for the entire duration of the process instead of assigning 3-4 people to one customer at different points during the process and for different reasons. ”

Monica C. · Sacramento, CA
Verified · Jan 14, 2021
Maddie · Cockachon

“I just want to say how much I love the newest member of our family. She is the sweetest little girl. There are a couple of things that I would like to mention. It is very possible that I missed it but I didn't see an option to pick up my puppy from the breeder. That is something that I would have preferred. Also, there is no way to ensure my sister-in-law that she did not come from a puppy mill. I realize you do your best to ensure that is not the case but it would be nice to be able to check reviews on the actual breeder. But we are very happy with Maddie. Thank you so much.”

Cynthia D. · Oakdale, MN
Verified · Jan 13, 2021
Aurora · Dachshund, Mini

“We love Aurora she's perfect. Took a little longer to get her then excepted but totally worth the wait.”

Sara D. · Liberty Hill, TX
Verified · Jan 13, 2021
Maybelle · Goldendoodle

“Dog is sick, been to the vet twice, started on antibiotics yesterday. Need breeder info to check health status on puppy and other dogs before the departure.”

Response from PawradeJavier, we are sorry to hear Maybelle arrived with a sneeze. Someone from our team has already been in touch with you to get this straightened out and ensure you are covered under our comprehensive health guarantee. Puppies just like kids do get sick from time to time, but we are here every step of the way. Thank you for putting your trust in us!
Javier L. · Houston, TX
Verified · Jan 13, 2021
Ruru · Bernedoodle

“Great communication with breeder, and puppy has been great!”

Steve T. · Boston, MA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Jan 13, 2021
Bug · Pug

“We LOVE our new puppy from Pawrade!! The process was very quick and we had him in our home in a matter of days! We could not be happier with all of the great representatives who checked in with us every step of the way!”

Rebecca T. · Orlando, FL
Verified · Jan 12, 2021
Jayden · Mixed/Other

“The whole process was very smooth and stress-free. Responses from the moment I inquired about the puppy were quick, as well as coordinating payment and travel! My travel concierge Shannon went above and beyond for us, staying in contact with us when there were issues with our flight (since we live in New England and get pretty cold during the winter) and so did our breeder — he flew the puppy out to us so we could get him faster than having to wait for a flight nanny at no extra charge. We love our newest family member so much, and am very pleased with my experience overall. Thank you!!”

Cyrinda R. · Boston, MA
Verified · Jan 12, 2021
Ella · Great Dane

“The process was really simple, the team was great to work with and I would definitely use them again. Everything was handled extremely well including the transportation of our new pup. We could not be happier with Pawrade and our new addition to the family.”

Scott B. · Chesapeake, VA
Verified · Jan 11, 2021
Ren · Shiba Inu

“An excellent experience! Completely responsive, easy to deal with, and totally on top of everything at all times. Highly recommend.”

Adam G. · Miami, FL
Verified · Jan 11, 2021
Holly · Shiba Inu

“Amazing experience! The employees were so nice and answered all my questions and the ground delivery service is so convenient and they were very professional! I will recommend this to anyone looking for a puppy to add to there family!”

Abby S. · Hayward, CA
Verified · Jan 10, 2021
Luna · Beagle

“Helpful and supportive personnel. ”

Claudia B. · Boston, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 10, 2021
Dancer · Cockapoo

“He is so cute ! He has eaten, pooped, drunk water and is now sleeping soundly. I am very grateful to finally have another dog. It was very hard to put down my Cockapoo of 14 years. Now I have a little buddy !! Thank you! Diana”

Diana R. · Pasadena, CA
Verified · Jan 10, 2021
Iggie · Dachshund

“Thank you for talking with me and helping me through the process. You helped make the transition so smooth. I am very happy with our new family member.. he is exactly who we needed at our house.”

Toni S. · Troy, MO
Verified · Jan 9, 2021
Rudy · Aussiedoodle

“Employees was very helpful during the purchase of Rudy now Noah Blue. ”

Erica A. · Drexel Hill, PA
Verified · Jan 8, 2021
Molly · Shih-Poo - Shihpoo

“I believe this baby was really expensive. Maybe overpriced. But the experience was great!”

Maria M. · Memphis, TN
Verified · Jan 7, 2021
Beck · Poodle, Standard

“Just glad my new friend is home.”

Jordane F. · Fargo, ND
Verified · Jan 7, 2021
Maria · Cockapoo

“Very easy process with some very awesome staff ! made this a very smooth process with getting my fur baby home”

Dyana K. · Macon, GA
Verified · Jan 7, 2021
Sierra · Goldendoodle

“We finally got our puppy, We are so in love with our little girl. The only thing that I did not like about Pawrade was the communication. I left Aurora 3 messages to call me back and the calls were never returned. But, overall the transport went very well. Thank you so much for our sweet girl. We could not be happier.”

Lori R. · Woodbridge, VA
Verified · Jan 7, 2021
Lace · Shih-Poo - Shihpoo

“We are so happy and everything went smoothly and everyone was great!!!”

Amelia F. · South Burlington, VT
Verified · Jan 6, 2021
Jax · Aussiedoodle

“I found the responsiveness to be excellent prior to purchasing Jax and felt like all of my questions were answered. There was not as much proactive communication after we purchased Jax and there was confusion around his transportation and when he would arrive. That portion of the transaction made us uncomfortable. However, we are happy with Jax. One thing to flag - we brought him to the vet today and he has tape worm. I'll reach out to the breeder as well so the other puppies in the litter can be checked. Thanks, Tara”

Tara O. · Takoma Park, MD
Verified · Jan 6, 2021
Prancer · Cockapoo

“After almost getting puppy scammed, I found pawrade! I was absolutely thrilled to be able to call and have all my questions answered about my puppy. Thanks so much for giving my new fur baby highly recommended to other buyers”

Brittney D. · Manchester NH
Verified · Jan 5, 2021
Trigger · Cockachon

“Everything went as planned and we couldn't be happier. He is terrorizing our two much larger dogs. Lol”

Wayne E. · N. Dartmouth, MA
Verified · Jan 5, 2021
Sadie · Goldendoodle

“The whole process was very smooth and supported. Worked great and a wonderful puppy. ”

Jason K. · Houston, TX
Verified · Jan 5, 2021
Ruby · Aussiedoodle

“Transaction was awesome. Breeders were amazing people and the team at Pawrade kept us very informed!”

Gaylan H. · Aledo, TX
Verified · Jan 4, 2021
Jax · Pekingese

“I'm so in love! My entire family is in love with baby Jax. Our little heart beat! PAWRADE is the best. Fast and trustworthy”

Michelle K. · Zachary, LA
Verified · Jan 4, 2021
Sophie · Yorkshire Terrier - Yorkie

“I was very nervous using Pawrade, but they delivered my new best friend in 4 days right to my door. She is everything I wanted. Thank you for my new addition. ”

Karen A. · Bethlehem, NH
Verified · Jan 4, 2021
Roscoe · Boston Terrier

“Great puppy! Took him for check up did great thank you! you have my recommendation great staff you guys work with good breeders ”

Emily P. · Plesantville, NY
Verified · Jan 4, 2021
Matt · Yorkshire Terrier - Yorkie

“Matt now Bear is doing wonderful his little personality is really coming out. Thanks for all y'all did to get him here. Leigh with the transport service was fabulous. ”

Stacey L. · Chapel Hill, NC
Verified · Jan 4, 2021
Guss · Pomsky

“The process with Pawrade was relatively smooth. We're quite happy with our new puppy and very excited he reached home safe and sound! We opted for the nanny companion service and I think that eased the stress of traveling and arriving at a new home. One suggestion I'd have is to improve the transparency between breeder and client - we were only able to contact the breeder after the process had been completed. Essential information about the puppy's health, diet, temperament, parent's previous litters etc are all part of making sure the puppy is coming from a responsible breeder. This was information Pawrade didn't have and was something we were able to glean only after speaking with the breeder. I understand there is a no puppy-mill promise with the website but having information like this up-front would go a long way to establishing trust in the process. ”

Preksha K. · Kings Park, NY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies