Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Our experience was 100% incredible!!! The process of selecting, coordinating and delivering our new pup was great. We are in love with him (Milo). He is already potty trained which was an added plus! thank you!”
“Such an easy process and communication was great. We knew what was going on with our pup the entire time. It was more than what we were wanting to spend, but honestly our pup showed up happy and healthy and well taken care of. ”
“I felt as though the communication I received leading up the purchase was fantastic. Shannon and Beth both checked in with me several times to discuss transport and tips for the first days. However, I did send several messages and emails to a rep named Aurora who never got back to me. Thankful for Shannon and Beth as they made the process very simple. Transport was wonderful too!”
“Excellent and caring people from the beginning, to the time we first spoke. We loved our dog immediately. Thank You. Kathy”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Susan was such a great breeder to work with as we got our new little four-legged family member. She was very communicative and transparent during the entire purchase process, updating us when he got shots, giving us advice, and helping us get ready to have Ted the goldendoodle roaming our house! Such a great interaction and such great service.”
“Just got an amazing puppy. Excellent service, and a very easy going process. Hard to come by a reliable website like this. ”
“We are so happy to welcome our new puppy to our home! We found Pawrade to be extremely helpful in organizing our puppy's arrival! The transportation company was excellent! Our pup is healthy happy and ready to start his new adventures!”
“Excellent experience!!!!!!!”
“The only issue was had was getting straight answers or getting answers at all. That's it. Otherwise everything was great!”
“Everyone was very responsive, helpful and friendly.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I am home with my new Golden Retriever puppy and could not be happier. Pawrade staff took me thru the whole process. Shortly before using Pawrade I was involved in a puppy scam and lost a considerable amount of money plus the heartache of not getting the puppy. To say the least I was real nervous on using Pawrade afraid to be scammed again. They reassured me many times, including calls and texts with the breeder and provided all the proof they could that this was legit. I traveled from Florida to Indiana to get this puppy from that breeder up there, so even with all the assurance I was still nervous till I had puppy in hand. Everything went perfect. Thanks Pawrade!!! I recommend them to anyone looking for there new friend!!!”
“I love my new puppy! He's amazing! ”
“Love at first site. You made me happy in these sad times. Thank you all for your help in finding Katy. By the way It's Katy Jo since she came from Arkansas.”
“I could not have been happier with the service that Pawrade provides. It takes all the worry and frustration of finding reputable breeders and financial concerns away, leaving you with only the excitement of getting a new puppy. The breeder was amazing and accomodating to our schedule and any/all questions we had. Our new puppy, originally Rudolf but now named Dien, is a fantastic little Basset Hound that I look forward to spending many years with. Thank you so much Pawrade, PetPay, and Megan!”
“We love our new family member BUBS”
“Bear and his brother Koda are awesome addition to my live. They arrived both healthy and happy. Service was good and the delivery team members keep me up to date with text and pictures. Thank you very much!”
“happy with the puppy and the process”
“The process was seamless and so organized. Thank you!”
“Awesome job getting my puppy to me healthy and happy”
“Quick, easy, simple, as advertised”
“Very pleasant people. Very attentive and thorough from start to finish. Wonderful experience ”
“Very pleased with your service! Elvis certainly shows his breeding and is a perfect puppy! Smart. friendly. Oddly his best friend is a 70# American Bulldog, Elvis weighs 10#. We are very pleased so thank you! Your driver is excellent!”
“Very helpful and Nice. Responded quickly to all our questions. We love our puppy!”
“Pawrade was very informative about care instructions for our new puppy. The communication has been wonderful throughout the whole process. The breeder, Hope, was amazing! I am very satisfied with my experience. We absolutely love the newest member of our family. Thank you so much, Hope and Pawrade!”
“can you send me a copy of all the paper work like bill of sale and vet shots to my house. The dog is doing well and we name her sheba”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.