Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade is a great organization to work with. They made the entire transaction easy and painless. So excited to add our newest family member. Thank you!”
“We love are forever fur baby he is adjusting well in his new home and we couldn't be happier. The process from the beginning to the end was done professionally done leaving us with no worries. So if you are looking for your forever fur baby we highly recommend going through Pawrade.”
“What an incredible experience. Mocha was perfectly trained and such a sweet dog. I am beyond impressed with the process. ”
“Very good service. I had a pleasant experience.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thank you Pawrade and the entire team! Process was seamless and the communication from start to finish was great. We got 'Vern'- who is now renamed 'Jeter'...kids are so happy to have their new best friend. Thank you for our new addition to the family!”
“Was very skeptical about the entire process, relying on a team of people to get my pup to me, but I was quite pleased at how easy it was. My little one is such a bundle of joy, and we're a happy family!”
“Happy To See My New Dog ”
“Everyone was very helpful and kind. Exceptional customer service.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I had a wonderful experience with our adoption process. All of the team that helped us were friendly,!professional and knowledgeable, answered all of my questions and guided me thru a seamless process. I highly recommend, and would use them again!”
“Brandon leads an awesome company who reassures his customer that they will be completely satisfied with any and all complaints. My little cocapoo will, I know have a fun filled long life with myself, my seven children, and 15 grandchildren. Thank you Brandon for being their for us who can know that your company is their to protect us against the many many scams that are out there.”
“We couldn't be more thrilled with Maleah our new puppy. The whole process was awesome from the first contact to the drop off of her. Everyone that contacted us about her was an absolute pleasure. Watching her on the GPS tracking as she got closer to us was thrilling and we fell more in Love with her at every mile traveled. ”
“everything went very smooth great place its the way to go good job pawrade. thanks for everything”
“Pawrade was great to work with from finding the right puppy for our family all the way through the delivery, they are very responsive and friendly, our representative Shannon especially! Searching for a new puppy online can be very stressful due to all the scams out there however she went above and beyond to get all questions or concerns addressed quickly to put me at ease. Thank you for Pawrade!”
“We had a great experience with Pawrade but an absolute nightmare with the transport company used to deliver our puppy. It was one of the most unprofessional experiences we have ever had. I think Pawrade needs to rethink its transport company.”
“Wish there was a bit more communication after the purchase. ”
“The ladies were great!! Explained everything!! Wonderful delivery!!!”
“Pawrade was a wonderful service. I really benefited from the live consultations and the ability to contact the company to prepare foe my puppy's arrival. ”
“Everything was quick and easy, financing was a little confusing but worked out”
“We are so happy to have our new little addition to our family!!! The team at Pawrade is amazing, and they were SO helpful and informative through the whole process. I would highly recommend them to anyone who is in search of a new fur baby. Thank you all! ”
“I love my puppy. My breeder kept me in touch with videos and pictures as I awaited my puppy. They were so easy to work with and they met me with a happy, well adjusted little female labradoodle.”
“Very happy with Pawrade! I had just dealt with a scammer a day or so before finding Pawrade so I was skeptical, but they're the real deal. They were there each step of the way and always answered the phone and e-mails and made me feel good about getting my new puppy! Recommend them 100%!”
“Our puppy is the sweetest little girl. She arrived via a flight nanny who did a superb job as she was immediately very calm without any whimpering. The breeder did an excellent job, she has no problems in sleeping in her crate and loves the car. Initial puppy wellness exam from my vet was excellent report of health. Thank you!”
“Excellent service overall. Was hesitant about ordering a puppy online but we picked and received a healthy wonderful shorkie poo, Reba, now renamed Suki. Pet concierge, Beth, helped us through the buying process with professionalism and care, and answered all our questions. She was able to obtain more recent photos and videos of our puppy. Shannon from the travel department was veryhelpful, professional, and answered all our questions promptly. Michele, who was the travel nanny and brought Suki to our front door, had allowed us to track our puppy's journey through GPS. All documents and instructions as well as puppy food was made available to us. This was the most easy and fulfilling experience. I would recommend Pawrade highly and would use them again in the future. Thank you for our bundle of joy!”
“I was very pleased with pawrade. They were very professional and easy to work with! I'll definitely be spreading the word!”
“My puppy was delivered by puzzle pieces transport. He arrived healthy and well. The delivery drivers told me what I needed to know and were on their way making this a very quick transaction which I appreciated. They had his food and paperwork with them when they came to my door. I couldn't ask for a better experience in buying and transporting a puppy”
“Using pawrade was a breeze. It was an easy place to chat with our breeder and travel agent, both of whom were VERY responsive. We absolutely adore our new puppy Navi (Formerly Tatum). Payment was easy and secure. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.