The dog I purchased from Pawrade "Elsa" died in transportation 3.2.22-3.8.22 buyer paid ($3900 purchase $699 transportation and $1300 vet bills) Elsa I rate F! Transit Neglect unavailable weekend staff, withholding information, dishonest vender, missing daily log records, no transit group communication (breeder, buyer, driver, staff). My daughter was physical ill, my life was consumed dealing w/dishonest incompetent pawrade venders/staff and the vet hospital was threaten-handled unprofessionally. There is nothing to rate with Ariel. Breeder gave Ariel to my daughter due to the death of Elsa and she was put on Pawrade site afterwards! Breeder booked transporation through Go Go Pets (not affiliated with pawrade) buyer paid $1465 and Go Go Pets handled successful transit and delivery. Pawrade asked breeder to have documents signed but Pawrade did not handle the sale, purchase, transit or delivery of Ariel.
Response from Pawrade.com:
Deborah, we know this was an incredibly difficult time for your family. Unfortunately, on very rare occurences, small breeds sometimes don't travel well. As soon as our transporter noticed your puppy was showing symptoms of distress, she was taken directly to a vet. While we did not withhold any information, we needed to wait until we had all the correct information to before communicating updates to you. Contrary to your story, we did indeed work with your breeder to get a replacement puppy sent to you ASAP as that is outlined in our health guarantee. In order to faciliate a quick delivery, this was best handled with a 3rd party transporter who had immediate availability to deliver to CA. Once again, we are incredibly sorry for the distress this caused and delighted to know your new puppy is happy & healthy.