Home / Customer Reviews

Pawrade Reviews: Customers Love Us!

Read 17,657 verified reviews from real customers across our trusted breeder network.


96.5% Satisfactory Score
based on 17,657 verified reviews

5 Stars 
 14,629 (82.8%)
4 Stars 
 1,831 (10.4%)
3 Stars 
 577 (3.3%)
2 Stars 
 225 (1.3%)
1 Star 
 395 (2.2%)

Showing page 483 of 589 of 17,657 customer reviews

Customer photo of Malti Poo - Maltipoo puppy from Kate C.
Theo
Malti Poo - Maltipoo Puppy
I had some trouble with glitches in completing/submitting electronic docs but your reps—Peter, Lois and Nicole were very helpful over the phone. Special shout out to Peter. Aaron who transported Theo was outstanding and the puppy is all I hoped for
Ariel
Golden Retriever Puppy
Extremely satisfied with our new puppy she is so adorable and well worth finding on this site. She is so loving and precious.
Diva
Schnauzer, Miniature Puppy
Very Professional, clear, easy. The best part was to protect and care for each puppy. Thank you. She is adorable and I am grateful I found you !!
Customer photo of Cavapoo puppy from Peggy S.
Iris
Cavapoo Puppy
Iris new name is Lizzie she is the perfect fit for my Homel. Settled right in has already learned to use doggie door to out to the backyard, but has a little problem getting back in. I'm in love. her Vet visit went well. She is having a little problem with new doggie food her stools are close to diarrhea but I'll give it a little while longer then change if I have to.
Toby
Labrador Retriever Puppy
This was a very easy process. Thank you so much for my little bundle of joy.
Customer photo of Yorkiepoo - Yorkie Poo puppy from Laura M.
Rufus
Yorkiepoo - Yorkie Poo Puppy
Excellent customer service!! Great communication by everyone involved. We love our first puppy! Can't wait for all the memories to come!
Customer photo of Havapoo puppy from Lisa D.
Turbo
Havapoo Puppy
Everything from my first inquiry about my puppy to him being delivered to my home was wonderful! Great communication!
Rue
Golden Retriever Puppy
The customer service was wonderful but I feel the buyer should be able to talk to the breeder. It is hard picking a lifetime friend from a picture. You do not know what you are going to get. If I spoke to the breeder I still would have purchased Rue but I would have traveled to get her myself instead of a Nanny. The Nanny did a great job but again I would have traveled myself. Once I spoke to the breeder after the fact I found out she would have brought Rue to the airport. That would have changed my decision.
Katey
Rottweiler Puppy
We are now the proud parents of of our new fur baby, we all already love her
Customer photo of American Pit Bull Terrier puppy from Amar W.
Violet
American Pit Bull Terrier Puppy
Everything went as planned. I sis a local pick up in S.Carolina. Im from Maryland, met the breeder and brought home a beautiful puppy
Ariel
Poodle, Toy Puppy
The dog I purchased from Pawrade "Elsa" died in transportation 3.2.22-3.8.22 buyer paid ($3900 purchase $699 transportation and $1300 vet bills) Elsa I rate F! Transit Neglect unavailable weekend staff, withholding information, dishonest vender, missing daily log records, no transit group communication (breeder, buyer, driver, staff). My daughter was physical ill, my life was consumed dealing w/dishonest incompetent pawrade venders/staff and the vet hospital was threaten-handled unprofessionally. There is nothing to rate with Ariel. Breeder gave Ariel to my daughter due to the death of Elsa and she was put on Pawrade site afterwards! Breeder booked transporation through Go Go Pets (not affiliated with pawrade) buyer paid $1465 and Go Go Pets handled successful transit and delivery. Pawrade asked breeder to have documents signed but Pawrade did not handle the sale, purchase, transit or delivery of Ariel.
Response from Pawrade.com:
Deborah, we know this was an incredibly difficult time for your family. Unfortunately, on very rare occurences, small breeds sometimes don't travel well. As soon as our transporter noticed your puppy was showing symptoms of distress, she was taken directly to a vet. While we did not withhold any information, we needed to wait until we had all the correct information to before communicating updates to you. Contrary to your story, we did indeed work with your breeder to get a replacement puppy sent to you ASAP as that is outlined in our health guarantee. In order to faciliate a quick delivery, this was best handled with a 3rd party transporter who had immediate availability to deliver to CA. Once again, we are incredibly sorry for the distress this caused and delighted to know your new puppy is happy & healthy.
Jock
Pug Puppy
Jock, now Gus, is an amazing little guy, healthy, curious, lively, and so affectionate, he's perfect. We are very much enjoying life with him. Thank you for taking care of him and getting him here safely.
Customer photo of Australian Shepherd puppy from Bryanna A.
Scruf
Australian Shepherd Puppy
Best website to buy a dog. They even groomed the dog before he came. I've seen pets with higher prices at pet stores that offered much less then what this site provides. I have recommended this site to so many people so far. Fabulous job!
Customer photo of Aussiedoodle puppy from Michael S.
Mylo
Aussiedoodle Puppy
Our pup is awesome, he arrived healthy and we love him. Getting him was not as smooth. Our pup is 6 months old already and large, so could not fly. We chose "Pampered ground delivery" which is done by a third party. I get that they need to take multiple pups to make it worthwhile, but they assured us they will take an efficient route so the pup doesn't spend too many days stuck in a car. Our pickup was on a Tuesday in south Missouri (I am in CT) and they provided GPS tracking. After heading straight north to Minnesota/Wisconsin, etc we were given an estimate of Friday delivery. I woke early Friday and our pup was less than 2 hours away in southern NY, close enough to drive to if they had provided any notice. Instead they went north, through NH, to Maine, then Boston and Cape Cod, circling back to me at 2 AM. In the middle of the night, terrified, confused, with an extra 18 hrs of driving, is no way for a new pup to get introduced to a new home. That stunk but we love our new pup.
Response from Pawrade.com:
Michael, we realize that sometimes from the outside a route may not make the most sense, but our transportation partners do create the most efficient route for every puppy on board. We are pleased to hear Mylo arrived happy & healthy!
Customer photo of Goldendoodle, Mini puppy from Bonita S.
Amy
Goldendoodle, Mini Puppy
My puppy (Amy) now called Jasmine,Jazzy for short is perfect.. So smart and close to being potty trained already, She is adorable! Perfect for me! Thank you so much!
Customer photo of Shih Tzu puppy from Tonda W.
Gizmo
Shih Tzu Puppy
This whole transaction has been the best, from picking out my puppy until he was in my arms.🥰 I highly recommend 😊 If I could I would DO AGAIN 😊😊😊😊 THANK YOU FOR your professionalism and my wonderful baby boy 🐶🐶🐶
Thor
Miniature Australian Shepherd Puppy
Customer Service Reps were outstanding! Friendly, helpful and cheery. Purchasing/ Information Reps not so great. Friendly yes but not very informative, neither were the Transportation Ground Delivery Reps! He was delivered in great condition but no carrier was provided after paying $700 no carrier was provided. However the Driver was exceptionally friendly and courteous but the only drawback was communication and Delivery Time-3-6 am, not a good time to deliver a puppy. Text messages with the Driver were ignored and only text when he was dropping him off. I was informed by Metlife that Thor was picked up on his due date but was not given a receiving date until two days before delivery Friday which thank God was changed to Saturday. As a working person I need to know in advance when he would be delivered in order to arrange taking that day off. Thank God I work with very understanding, accommodating people. In conclusion it was not the best, but not the worst puppy purchase I have made
Response from Pawrade.com:
Valecia, we do state on our website a carrier is not provided with your puppy if selecting ground transportation. We are sorry if this was not properly conveyed, but we are delighted to hear Thor arrived happy & healthy!
Maddy
Mixed/Other Puppy
Parade made finding and bringing our puppies home so easy.
Abby
Shiba Inu Puppy
Was so great!!!! when I saw the puppie was wonderfull, my happiness to see a beutiful dog.... and take she in my hands is a king emotional moment....execellent services, good treat, no scam and security company...I wana said thank you for help me to got my littler dog !!!
Customer photo of Pomsky puppy from Rob M.
Lira
Pomsky Puppy
Lira is everything we had hoped for. She is very energetic and loves to snuggle at tv time with her dad.
Customer photo of Morkie / Yorktese puppy from Monica O.
Mav
Morkie / Yorktese Puppy
Pawrade made it easy to adopt my new fur baby. They were very responsive and answered any questions I had during the adoption process.
Customer photo of French Bulldog puppy from Tim A.
Matt
French Bulldog Puppy
Matt is out dream Dog and Pawrade was excellent the whole process through!
Tom
Goldendoodle, Mini Puppy
The puppy arrived last night in good health and is as cute as can be. I did find the transaction pretty frustrating, however. I would send emails and rarely get an answer. There were no phone numbers to call with questions. I received emails that were duplicates of previous emails many times. I had no idea which ones to respond to or not. The puppy arrived with earmites which makes we wonder about the vet who examined him before he left. I bought the puppy on March 1st but he was not delivered until March 14th. During a lot of that time I was dearly hoping I wasn't scammed. I think a little more contact by a real person would have allayed my fears.
Response from Pawrade.com:
Gigi, we are sorry you felt you could not reach us. Our phone number is proudly displayed on every single page of our website and throughout our email communications. We're slightly confused as to your feedback since your very first contact with us was through a phone call you initiated. We wish you and your new puppy the best!
Torchy
Maltese Puppy
Thank You All, I am so looking forward to the March 24, he is so cute. It was is great working with you, the hold thing went so easy. Just to let know you have save my life. I have been very depress. But when I looked at your web page and saw the Maltese. And Renee called me, you were so good with me. That a real person would call. Also Nicole was outstanding in helping me travel plans for the puppy. I am Still looking for a name. Think it will be YOGI, we have a dog named Boo Boo. He is Poo ton he is also white. Thank You So much.
Customer photo of Goldendoodle, Mini puppy from Shana M.
Denice
Goldendoodle, Mini Puppy
Easy process, we had a bit of an issue with the delivery service but pawrade worked very fast to find us someone
Erin
Dachshund Puppy
Carlos was awesome in leading me through this first time process for me. I'm so excited to meet my fur baby as soon as she's old enough to travel.

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy.