Grace
Peekapoo Puppy
Really liked how thorough initial communication was. Responsiveness was very good by the Pawrade team. It did get a little bit confusing about how many touch points/people we were assigned. Was not happy that paperwork could not be updated to reflect error/changes. Transport was close to what was expected. Communication from the drivers could have been a little better. But was adequate. They responded very timely to our one question requesting an approximate ETA after 30 hours of no communication. No second communication was provided updating us on actual arrival time, but that was fine. Grace is amazing! So excited to have her.
