Verified · Dec 12, 2024
“Everything went according to plan. We love our Maizey Grace”
Kerry V. · Downingtown, PA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 100 of 337 · newest first
Verified · Dec 12, 2024
“Excellent service throughput the process! We have a beautiful, happy and healthy puppy 🐶 that will receive a lifetime of love 💕 Highly recommend the Nanny Service!!”
Rene K. · Aliquippa, PA
Verified · Dec 11, 2024
“Our little Iris came to us very well socialized, well on her way to being potty trained and overall, simply perfect. She is such a happy girl! We are so glad we chose Pawrade for our new addition.”
Kari H. · Hazen, ND
Verified · Dec 11, 2024
“We absolutely love our fluffy frenchie who is perfect in every way . He is so sweet and has already brought joy to our entire family . The process has been flawless start to finish .”
Suyen E. · Bear, DE
Verified · Dec 11, 2024
“i love sparky, he’s so lovable adorable, taken right to his new family members.Pawrade is such a professional company. They kept me informed the whole process. Delivery driver was very respectful, nice sweet. I appreciate you all, the whole staff team. Sparky is the name we gave him, he really fits it. He’s definitely in good hands, and a loving home.😁”
Octavia F. · Grand Praire, TX
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Dec 11, 2024
“My whole experience was awesome.”
Cynthia A. · Forney, TX
Verified · Dec 11, 2024
“Every moment from picking our puppy out to the point of purchase all the way from pick up date to drop off nothing but outstanding communication and customer service. I would highly recommend as I was skeptical. At first this is my first puppy purchased online and I could not be more pleased with the outcome”
Nathan M. · DeFuniak Springs, FL
Verified · Dec 11, 2024
“We love our new puppy!”
Deborah B. · Indianapolis, IN
Verified · Dec 11, 2024
“She is a spunky sweet lovable pup! Thank you for helping us add a new edition to the family! The Beck Family!”
Diane B. · Levittown, PA
Verified · Dec 11, 2024
“Excellent service and someone always there to answer questions. Thank you”
Charlene B. · Sun City West, AZ
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 11, 2024
“It was a wonderful experience!! I felt well taken care of through out the entire process!! My puppy … I’m delighted with . He’s healthy and happy. This was an awesome experience. Highly recommend pawrade !!!!!!!”
Barbara L. · Bush, LA
Verified · Dec 11, 2024
“We are so excited to get our puppy. Summer wasn’t who we originally picked out. We were supposed to get her brother but he didn’t pass the vet exam. So you can see this is a safe and effective way to purchase a puppy.”
Jorie H. · Berea, KY
Verified · Dec 11, 2024
“Our puppy came clean and healthy and at the expected time. It was a wonderful experience.”
Florence M. · Hillsborough, NJ
Verified · Dec 10, 2024
“Perfect service and communication! Thank you for bringing Pearl to me! Even late at night!”
Bethanne H. · Central Falls, RI
Verified · Dec 10, 2024
“Amelia, AKA “Millie,” arrived in excellent shape physically (A+ from her 1st vet visit) and emotionally. Now after living with her for 3 days, she is very settled in, learning quickly, loves to play, and is a good sleeper too. The transport by Zach and Lem was super. The investment was expensive, but worth every penny.”
Joyce S. · Santa Cruz, CA
Verified · Dec 10, 2024
“Everyone there were so helpful and they really love what they do.Thanks so much for bringing Sam to us!”
Patricia B. · Brunswick, GA
Verified · Dec 10, 2024
“It was a great and easy transaction.”
Matthew L. · Johnstown, PA
Verified · Dec 10, 2024
“They went above and beyond! I didn’t expect so much assistance and it was all so deeply appreciated. I felt confident I was prepared and that my puppy was safe, and well supported through the transaction. I am confident in pawrades thorough and attentive practices with breeders and adopters!”
Samantha J. · Boca Raton, FL
Verified · Dec 10, 2024
“Getting Barkley has truly made our family complete! The experience was great. Every step along the way was a pleasure. Barkley is happy, healthy and truly irresistible. Thanx to all the people who helped us make our dream come true! I will gladly recommend you guys to everyone. The Westerberg Family”
Jodi W. · Hamilton Township, NJ
Verified · Dec 9, 2024
“We just love your new baby. She is the sweetest and silliest. Thank you for helping us.”
Richard T. · Downers Grove, IL
Verified · Dec 9, 2024
“I couldn’t be more pleased with my experience. Pawrade did an amazing job talking me through the process, communicating with me, and giving me updates regarding our puppy. Paperwork was simple, and instructions for care of the puppy were clear. I highly recommend Pawrade for anyone looking for a quality puppy.”
Stephen D. · New Bern, NC
Verified · Dec 9, 2024
“The experience with Pawrade was superb!! Any and all questions were welcome & answered. Very easy to deal with and gave updates on the puppy all the way up until she arrived at my door. It was a pleasure working with the Pawrade team! Thank you so much for my new baby!!!”
Alexandra V. · Morrison, IL
Verified · Dec 9, 2024
“The puppy is beautiful and she has a lot of spunk in her. There one thing she had a slight odor to her, I had to wipe her down and the delivery of her was really late around 12:45 - 1a.m Other than that she's a keeper!”
Clarence D. · Louisville, KY
Verified · Dec 9, 2024
“What an amazing experience! Our puppy is perfect! From the first message I sent to pawrade to delivery of our puppy it was a seamless experience. Highly recommend!”
Kaliope F. · Riverhead, NY
Verified · Dec 9, 2024
“We are so absolutely in love with our puppy! Pawrade was amazing to work with, the transporters were so nice and made it so easy. Our puppy arrived healthy and happy. I would definitely recommend Pawrade to anyone who is looking for a puppy.”
Ellen S. · Bayport, NY
Verified · Dec 9, 2024
“Thank you for everything throughout the process!”
Gabrielle G. · Averill Park, NY
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.