“The process was smooth. I tend to stress out when buying anything expensive so this was no different. I read so many positive and even the negative reviews; trying to make sure I was well informed. A coworkers informed me that they had a family member who was a hobby/limited breeder and sold on platforms just like Pawrade. I can honestly say the only true stress I had was on delivery date due to snow storm causing delay. Pawrade staff were quick to respond to questions or requests. Delivery company was also efficient in their response regarding delivery. Once my pup arrived he was so perfect! I could tell the breeder interacted with him frequently. He was puppy pad trained. He was accustomed to other dogs and loved kids. He instantly snuggled and was not cautious around us. He arrived with records, breeder provided a blanket, toys and food. Overall great experience and extremely happy! We are so in love with our pup!!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We are super happy Gannon is such a love”
“Very happy with the transaction!!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Dog was in good health. I received what I requested. Thank you.”
“We received Luna Friday Nov. 22. We Love her. She is adorable. She came to us in good condition. Everything went well. You all were very helpful to me. Thanks Joyce”
“We searched and found the perfect dog for us. Easy from start to finish!!!!”
“Your entire team has been amazing starting with day one today today Delivery , which was last night at 1 o’clock in the morning. The care and understanding that your team provided for me was nothing more than wonderful. The concierge group were understanding, patient and knowledgeable. The care coming from the breeder to the veterinary staff that work with you were excellent. Winston arrived very excited and cute as all get out. We are on our way for his first veterinary check up tomorrow morning, which I’m sure he will pass with flying colors. Thank you again was truly a pleasure doing business with you. I have already begun to let many people know on the Mainline where I’m getting this amazing little.”
“Gunther is an amazing energetic and healthy puppy. He's happy to be home and zooming around. We are extremely happy with the entire process from start to finish. Communication was great and we enjoyed this experience for our first puppy. So glad to have him in our lives, thank you Pawrade for everything!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Awesome experience in every way”
“The process went very smoothly… I’ve got the Best little puppy and he’s so active and what a personality he has! Thank you so much for my new best friend! In love…”
“What a joy. Full of energy and curiosity. Potty training is still ahead but I'm sure she will eventually get it.”
“Piper is now called Poseidon. He is beautiful and I couldn't be happier.”
“We are so thankful to our new family member, Waffles! He is the cutest sweetie pie our family could have asked for! Thank you Pawrade!!”
“The transaction went very smoothly. Grayson took to me right away. He gave me kisses. Thank you”
“Very customer oriented company. I got my puppy healthy and beautiful delivered on time. The whole process was straightforward and simple. Good customer service, they had communicated with me until I got my bundle of joy in my hands. Highly recommend.”
“Our new puppy is perfect. The entire process through Pawrade was easy and professional. I loved all the information I received prior to pick up, especially the photos.”
“Our puppy is perfect. She is lovable, affectionate, energetic, smart and funny. The Pawrade process was easy and straightforward. We are very happy with the new addition to our family. Thank you Pawrade!”
“Wow what a service extremely professional and commutation was fantastic they let me know everything and definitely answered every question I had. I am now a new puppy owner my daughter is so happy great company to get you a doggy of your dreams”
“I am in love with Sherman! He is the best puppy! Y’all did a great job from start to finish of getting my sweet puppy in my arms!”
“The experience from start to end was wonderful!”
“My experience with Pawrade and Brentwood. Has been nothing but amazing. Process was super easy. And always receiving updates throughout the process. Brentwood is the perfect little pup!”
“Everything was great! They answered all my questions. The puppy was delivered in excellent condition. Super happy with our puppy!”
“From beginning to end this whole experience has been nothing short of amazing. Every detail had been thought of before I even had a chance to ask about or concern myself with. I highly recommended Pawrade! Thank you!! 🐾🐾”
“My pup is beautiful and happy. He arrived perfectly socialized, clean & sweet. We love him.”
“Couldn't wait to get my new baby girl! She is amazing!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.