Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We had a great experience in getting our puppy. Communication was great throughout the process.”
“Just got our beautiful puppy today and are so happy with her. She will be loved and well taken care of. Thank you Pawrade and the entire staff for making the adoption so easy.”
“The whole process was easy and clear and well performed. We love our new puppy!”
“Excellent organization - all throughout the process they were very helpful. My new puppy is adorable of course and very healthy and happy! I met the breeder at the exchange and she seemed genuinely concerned that her puppy was well-placed. She was very professional but also very nice! And is allowing me to text her with questions.”
“I am so excited. Daisy is the sweetest baby. And as cute as she is sweet. Everything went smoothly. I received calls, texts and emails to keep me posted almost every day until I got her. If I decide to get Daisy a sibling I will use Pawrade again”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The entire team, from beginning to end was fantastic. Answered out questions, took my calls, answered my emails. They got Winifred here safely and on time. We were sooooo happy with pawrade! Thank you.”
“Everything went seamlessly! You guys made this so easy. Our family is so enjoying our new girl.”
“We are so thankful to everyone at Pawrade for helping to make our dream of adopting a fur baby come true. We lost our beloved Pomchi Chloe in September of this year. Being able to find "Charlie Rose" has been a healing and heart warming experience. We are forever grateful for the beautiful bundle of joy that arrived on our doorstep. Willis and Lloyd our puppy Chauffeurs were amazing. They took such good care of our precious package and kept us updated every step of the way. From the breeder to everyone at Pawrade who took my phone calls as an anxious fur parent to be, I thank you for being so helpful and patient. We love our baby girl so much and she is already "ruling the roost." She is smart, playful, and soooo loving. She loves to cuddle and give kisses. Thank you Pawrade for bringing so much joy to our lives!”
“Love our new puppy. The process was flawless and the folks at Pawrade were great!”
“I had a wonderful experience with Pawrade. Our little puppy has such a beautiful disposition. We are so happy with the service and the puppy. I have recommended their site to family and friends. Thank you for a wonderful experience.”
“The process was great. Streamlined documents. Adelaide was delivered to my doorstep in excellent condition. Couldnt have expected a better service. 10/10”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I found Pawrade after been ALMOST scammed 12 times on Facebook. It was like a dream come through. From the very first time I talked to them, they were very professional, helpful, acknowledgeable and nice. Throughout the process every individual in the various departments guided me through the process. I recommend them to anyone who would like to have a legit puppy!”
“Pawrade is an excellent company of you are looking for a healthy happy puppy. I had a great experience from the moment I called to reserve my Sonny(new name Kash) to the delivery. Customer Service is great! They communicate with you every step of the way through txt message. I really like that since I can't be on my phone while at work. They explained the process from the beginning. The payment process was easy and safe. I had questions and needed documents for the vet before my Kash arrived. This was the day before his delivery to me. They answered all my questions and helped me get what I got the vet immediately. They set up the transportation etc. I have already referred Pawrade to my bestfriend. I am very happy with my Maltipoo Kash and will use Pawrade again and again!!”
“I purchased a teacup poodle at the beg of december. Once the purchase was completed the communication was amazing, i received all the instructions and details on how to welcome my puppy, what his diet was, when to reguster for the insurance, when to see the vet, how he could react after the flight, etc. When i called for precisions, the response was kind, helpful and everything was done to reassure me. When the puppy arrived, he was in great shape, full of life and very affectionate. I am very happy and highly recommend Pawrade.”
“Everything went as planned and she is wonderful! Thank you so much for your help! I am in love with her!”
“My experience with Pawrade was first rate. I was VERY skeptical about how they could promise "no puppy mills." Because without actually visiting the location of the breeder, nor giving us(puppy adopters) information on the breeder prior to the puppy's arrival, how can anyone be sure we aren't purchasing from a puppy mill. However, once I saw my puppy, I knew this was a puppy that came from a well loved home environment. Prior to her arrival Pawrade was quick in responding to my questions and concerns. Upon my puppy's arrival, I was thrilled to pick up a clean, healthy little pup. She smelled clean. Looked clean. Had healthy stool. She was/is a good weight, She was/is bright, alert and very people friendly and social with dogs. I love her to bits!! Her vet records were thorough and indicate she has had good care and proper vet care since birth. I am so happy with my little one.”
“Everything from the purchase to the delivery was perfect customer support was excellent”
“We were very happy with the way everything was handled at Pawrade. Communication was good & the people I talked to on the phone were so nice. Our puppy we now call Molly is such a doll baby & is eating good seems so happy just like we are!”
“They communicated in a timely manner and the process was smooth. Wags on Wheels is also great! The driver and caretaker of my puppy was always communicating while in route.”
“Wow, what an experience! I had a lot of anxieties about using an online service to find my new fur friend, but pawrade made the process quick and easy. The customer service was attentive, the transport went smoothly and I received 1 healthy and adorable puppy. Overall I would use the service again, the only improvement I would say was more updates about the puppy and parents prior to transport- but overall very happy with the service. Thank you!!”
“Great way to get a pup Impressed with attention to detail insuring pup goes to good home Thx”
“In general the overall experience was good. Some of the communication was very slow to come or required several attempts.”
“From the start to the finish, Pawrade has been amazing! Such an easy, seamless process! I would highly recommend using Pawrade. Helps eliminate any stress working directly with a breeder.”
“I was so nervous knowing she would be in bad shape traveling such a far distance. But when she arrived, she was in perfect condition. She is a 4 pound bundle of joy, and we are thrilled! She checked out perfect at her first check up, and has gained weight. We love her to death! Thanks for making this transition so smooth!”
“It was hard to find a legitimate website but luckily my girlfriend found this haha We got our first puppy 1 week after reserving him, and we chose the ground delivery, which is pretty much a “wags on wheels” truck that delivers pets. They keep a consistent message thread directly from the owner and from their veterinarian too. So if you have any questions, feel free to ask them. The process was smooth and fast, I’m so happy and still can’t believe he is in our house 😭 I definitely recommended this page to some of my coworkers. Thank you ❤️🐶”
“Lied about weight of puppy knowing it was for an 89 year old needing a full grown dog of less than 7lbs. Said puppy was 2lbs just before shipping. Arrived at 3.5 lbs. Terrible! I know this wont make it to google so I will also review directly and so will my family.”
“Amazing services and found us the puppy of our dreams and new family member”
“The communication and education was amazing! We have appreciated all the help from the whole team! The delivery time was so fast!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.