Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“It was a pleasure meeting and working with you for the purchase of our new forever puppy Joseph. We have renamed him Luc! Thank you so much and thank you to the transport team who communicated with us throughout his journey. Will highly recommend!!!”
“Pawrade was very helpful during the process, took time to answer many phone calls to help me through the process, transporters didn’t stay in contact as was told, I had to text them only to find out they were running 4 hrs behind, I feel they should have sent me a text to let me know, but Pawtsde was very good service and very helpful, thanks for my new fur babies😁😁❤️”
“We are thrilled with our new puppy. Parade was fantastic to work with. Everything was spelled out prior to our purchase. Once the purchase was made,Parade followed thru with everything they said they would. Excellent service”
“Pawrade has been a great experience I now have the most amazing bundle of joy, who is everything I could have hoped for. The staff was informative and helpful smoothing out the process and helping me find the perfect puppy. Thank you”
“Every step from beginning to end was smooth. Clear communication, flexibility and most importantly we got our dream puppy, best addition to our family! Thank you :) (My one and only suggestion is that prices on the website should include tax, shipping and all additional costs because they add up!)”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We had a great experience with Pawrade, the whole process of getting a puppy through a website can be very skeptical, but their customer service helped us out so much and kept us updated about our new fur baby. we'll definitely be coming back to them for our next pet as well”
“I could not be more satisfied, nor delighted with my experience with Pawrade and the breeders! From my first inquiry when I asked if the breeder might be able to "hold" my puppy until I returned from a preplanned vacation, until the moment Juniper (now Luna) arrived, the communication and service was excellent. I am very glad I chose to have the professionals deliver her. They were also amazing and took great care of Luna in transport and kept me informed along the way. The breeders did a phenomenal job of raising and socializing Luna. She is a curious and confident pup, healthy and full of energy and puppy love! Every question I had was answered and any concern addressed. I would not hesitate to recommend that people looking for a puppy and reputable breeder use Pawrade.”
“The whole experience was great. From the beginning until I received my beautiful puppy. The constant communication and information provided during whole process was excellent.”
“Staff was extremely helpful, always available, replied timely. Great communication, very pleasant, answered every question. I highly recommend Pawrade!”
“Everything was smooth. Received lots of information. Couldn't be happier with my puppy. She is beautiful smart and sweet. I'm in love”
“Great experience from the time I first inquired on my puppy until he was delivered to me They were friendly and kept in touch with me on the next step throughout the process. I love my little baby”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The whole process of adopting my Yorkie puppy from Pawrade was a great experience. The customer service was outstanding. They were very responsive to all of my questions and polite & friendly. The delivery it was a very smooth process and lots of communication along the way. Our puppy arrived happy and could tell he had been well cared for could not be happier to welcome our new puppy home and glad we went through Pawrade.”
“Belle is beautiful. The transportation, although we had a minor hiccup with communication, was great and I’m very happy. I can’t wait to spoil this little girl with all my love and devotion. Thank you for your guidance and assistance in adopting her.”
“The most cutest puppy ever.”
“Novella came to us at 5 months old and had never been groomed, so the fur was all in her eyes, and her nails were really long. Also, when I brought her to the vet, she has a hernia and a double ear infection.”
“Seamless. Great communication and concierge support along the way. All the customer has to do is read (and follow) written instructions that are provided and there’s no issues. Puppy Wagon was great.”
“The best way to adopt a puppy! Our new little family member is so sweet and smart! Everyone @ Pawrade was so nice to work with.”
“Great service puppy arrived very healthy and is bundle of joy!!!”
“Working with Pawrade was very easy. I was able to record and save every text message and any information about my new puppy. She came on the day and The Time as promised with a small detour. I could not leave my job as I take care of a 100-year-old lady so they brought Josie to my place of work. Which I deeply appreciated. This puppy is already loved and will be for her entire life! Thank you Pawrade for a smooth and easy transition. Her travel caregivers did a very good job with her she was well fed, clean and very happy.”
“Absolutely amazing!!! Very happy we decided to go through Pawrade. Puppy is happy and healthy. Everything went smooth and was exactly as advertised.”
“I bless the day I found Pawrade!!! My husband and I are older and so wanted an Italian Greyhound again after our last one passed ten years ago. And then I saw Luke on the Pawrade site and he was seven months old and had been crate trained potty trained and socialized. All the things we knew we just couldn't go through again with a young puppy. All the transactions with the folks at Pawrade were so simple. They brought him half way across the country right to our door and we absolutely love him!! I highly recommend Pawrade for any breed of puppy at any age you're looking for.”
“From our first look to holding our Tiny in our arms the process was perfect! Thank you so much!”
“From the initial purchase of our new puppy till he was delivered, the Pawrade staff was excellent throughout the whole process. The lines of communication were always open and they supplied all of the necessary information plus more about our new puppy. They kept the process simple but informative which was perfect for us. Also delivery of our pup was quick and he arrived happy and healthy. The driver was also very friendly and kept in contact with us as he was getting closer to our location. We are so happy with our new puppy and will recommend Pawrade to anyone looking for a puppy of their own!”
“Great communication transaction went way smooth. Thanks for your help. Brian”
“Everything went ok I just have issues with the end of the signing I do need someone to call me if they could. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
