Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We love our new puppy! He is sweet and smart! The kids really enjoy playing with him and teaching him tricks. We are very happy with the smooth process with Pawrade and Express Puppies!!”
“The experience was amazing from start to finish. We lost our precious baby in November and it was so hard on me and my husband. Then we laid eyes on Moose and the team at Pawrade made it so easy. Moose is a beautiful baby and we are so thrilled to have him in our life and family.”
“Thanks for being professional, responsive to my questions, and delivering on every promise.”
“This was a great experience. I never bought a dog before and you guys made it a very easy process. Thank you for everything”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thank you Pawrade! We are all loving Krissy.”
“Overall Great experience!!! Zero problems.”
“I had to drive three hours to pick up my puppy, but he was well worth it! Indigo is the perfect dachshund for me. Thank you.😍🐾👍🏻”
“This is the second puppy I purchased through pawrade. It has been a wonderful experience from start to delivery. I have actually referred them to people interested in buying a puppy. Hopefully I won't have a need for a new puppy soon but you will be the company I deal with in the future!”
“I had an amazing experience with Pawrade! Everyone that interacted with from when I first started inquiring to when his arrival was nearing was so kind, helpful and knowledgeable. As a first time pup owner, I had a few questions and each one was answered every time quickly and thoroughly. I recommend them to anyone looking to grow their fur family.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I was very skeptical buying a puppy from a place I had found online, and especially worried about sending money, but I have to say from the very start and first phone call from Jessica to the moment I picked her up at the airport. I have been fully supported all the way And have been delivered the sweetest little girl my only negative would be and this is not against the company, but the Breeder stated that she had been training the puppy with puppy pads and that is absolutely not true apart from that I am very happy.”
“The Pawrade team is very professional, quick to respond to calls and question, and knew the answer or found the answers we needed to make our decision to purchase. Our new puppies are adorable and we couldn’t be happier with our little bundles of joy.”
“Everything was excellent until the day before! Communication was great everyday after I paid the $4000! I was absolutely skeptical because I have been scammed before purchasing a bully through web. Better Business Bureau confirmed the site. Helped me relax. The person I was directly dealing with was awesome u til the last 24. I had to call to confirm everything was a go a day before the scheduled pickup. The day of I called the breeder directly because the person representing PAWRADE just stopped communicating. Luckily I was close to the breeder so I called them directly and scheduled the pickup. I heard from PAWRADE while I was en route! Other than that….all good!”
“We have the most adorable brindle/fawn colored Shih tzu puppy we could have ever hoped for. We found her online 11/27/2024 and reserved her that day. We received her by Puppy Express (ground delivery) on 12/12/2024. She was perfect, happy and we fell in love that day. The staff stayed in touch and helped whenever I needed to call or text them. Thank you.”
“Heather/Rosie is such a sweet girl. Going through parade was easy. Communication was great and transportation was so good”
“Love it! After longest time of searching found legal and best puppy website. everything went smoothly they'll ask all your questions and concerns. Love our new furry family member”
“Thank you amazing service”
“Great experience. Puppy was as described. Service was quick and delivery just as promised.”
“I was a tiny bit worried about the process at first. I wanted the best travel possible for my new puppies. So I did pay for the flight nanny. The Nanny was very kind and took good care of my puppy until she delivered her to me at the airport. My puppy looked very well fed and very well taken care of. She had a fantastic veterinary visit and the entire process was very smooth. My new puppy is a doll!”
“Great job Good communication Wonderful pup”
“Everything was handled professionally and our puppy is beautiful. Thank you so much.”
“Everything went smoothly and a lot of information was provided regarding puppy care.”
“They were great! Stayed with me every step of the way. Our puppy arrived in good health, and she is very happy in her new home. Thank you to everyone that had a part in getting her here safely.”
“Absolutely in love with Manny!!! Everything went smoothly, good communication and professional. Thank you !!!”
“Great experience. Puppy was as described. Service was quick and delivery just as promised.”
“I am very pleased with this company. they did every thing they said plus more, always caring and concerened. my puppy is better than i expected. do not be afraid to use them . you will love the service and the new baby when it arrives. i an a happy dog mom. I would always recommend them A dog company with a heart.”
“I was very pleased with the delivery service, right to my front door. My new puppy seemed very well taken care of when he arrived. Applause goes to the beagle breeder who provided us with a great puppy at 13 weeks. He is so sweet and well behaved. We are very happy with the new addition to our family.”
“Communication was great. Transport was well done. The pup is a tiny beautiful ball of energy.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
