Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Hope came healthy… 4 days by ground transport - I would have done flight if I had known it would be a full 4 days due to location etc. no estimation of time was given just that 4 days was the max time it can take . Pawrade did great though and were attentive and helpful.”
“Such a professional company to work with! I adore my new golden doodle. Thank you all for your help in finding my sweet girl.”
“Awesome, you all made the process so smoothly .Alex is a happy puppy,slept all night,so precious. Thank you for keeping me updated during the days l was anxiously waiting.You were incredibly great.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I received my sweetheart of a pup, McGregor, this morning....he was so well socialized, healthy, and happy to settle, the arrival has gone without a hitch. Thank you for an efficient, satisfying way, to add to my family!”
“I found my new puppy through this website! They have excellent breeders, a great selection of healthy puppies, and fantastic service. The process was smooth, and I appreciated the travel options for my pup. I couldn't be happier with my experience!”
“They showed up at 1:00 am I only got the medical sheet I want the AKC papers that tell about her parents and her. Isn't that why I paid so much money for her I line her but want more documentation”
“Overall I am very pleased with my transactions with Pawrade. The only reason I gave 4 and not 5 stars is because I would have liked more information on the breeder and history.”
“Pawrase was wonderful to work with. They held our hand every step of the way as we waited for our new bundle of joy to arrive and join our family. Thank you so much Pawrade and thank you so much to the puppy wagon for delivering our baby. From Oklahoma to Oregon, he arrived in good spirits and full of fun”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Extremely helpful staff. Timely information.”
“We are absolutely in love with our puppy!! We named him Charlie and he is an absolute lovebug. Pawrade had phenomenal customer service and was beyond professional. They answered all of our questions promptly and made the process super smooth. I cannot recommend them enough!!!”
“I had a wonderful experience with pawrade! They made everything simple and easy for me!”
“Made the whole process very easy and was available for any questions I had.”
“Fantastic- everyone great to work with”
“I am obsessed with my Charlie! She is the best cuddler ever. Thank you for safely getting her home to us.”
“EVERYTHING WAS SO SIMPLE AND AMAZING!!! THE PUPPIES ARRIVED IN GREAT SHAPE AFTER A LONG DRIVE!”
“Pawrade was wonderful and walked me through every step of the process. I picked up my new Akita puppy 4 days ago and he is healthy and amazing :)) I would recommend Pawrade if you are interested in getting a puppy. I am very satisfied with Pawrade.”
“She just like we wanted thanks 😊”
“We were very nervous, but all communications were answered quickly and we couldn't be more happy with our new little girl!!”
“FINLEY HAS BEEN A GOD SEND. SWEET, LOVING AND BEAUTIFUL.”
“Madison, now Serafina was happy when she got here. Settled in to play then nap : )”
“From the moment I saw Roger (n/k/a Oliver), I was in love. Pawrade was amazing during the entire adoption process. Great communication and outstanding customer support when responding to all of my questions. I could not be more pleased with the company and especially our new little love.”
“What a great job Pawrade did i would do it again thank you.”
“Easy process, with secure payment options as well as financing! I couldn’t be happier with my new lil pup! Thank you Pawrade! I highly recommend!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
