“Couldn't sleep and was searching for miniature poodle puppies and came across this site. I tried to dig deep to make sure it was legit and knowing that Pawrade had been in business since 2003 made a difference. I was also able to see the faces to the many people working there. It all helped me feel confident that I could send a significant amount of money and receive a puppy in return. I started looking at the different puppies and narrowed my search to female. The puppy Flora caught my eye, and I also have a stuffed Boyd's Bear named Flora B Pasley. So, Flora was reserved. Everything went nice and smooth. Everyone was so kind and organized. The adoption went well, and Flora made her first road trip from Missouri to Texas, then Colorado then finally to her new home in Minnesota. She is such a delight to have around. She is very social, and potty training is going extremely well. So happy with Flora. Most definitely will recommend Pawrade.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“This was by far the best experience I’ve ever had purchasing a puppy. The team stayed in communication with me throughout the entire process. They kept me informed and updated on flight information and things that I needed to take care of prior to my puppy. Come home. Any question I had they were very, very nice to respond in a timely manner. I would definitely recommend anyone to Pawtade for a puppy.”
“We couldn’t be more thrilled with our latest edition to our family. Luciana(now Maggie) is the perfect playmate to our Shih tzu. It was a little rough at first, but they love each other now! The process to get her was long, and I kept feeling like everyone was too nice, so it must be a scam! I wish there was more communication after our original purchase and her actual arrival, because that also fed into my scam thoughts. During the purchase, I chose the pick up option, but kept getting requests for the delivery cost, which due to unforeseen family issues, we ended up switching to the delivery option. The couple the delivered her to us were very kind and obviously loved little Maggie. I’m so happy now that she’s here, and love watching her grow and play and am in awe of how smart she is! Thank you for helping us add to our family!”
“BOY did I underestimate Pawrade. We received incredible information and communication on all ends and our puppy is here, healthy, happy and cute as can be!! He is absolute perfection and I can’t thank the team at Pawrade enough. The only thing we really missed out on were videos of our puppy from the breeder but I don’t think there’s really anything they could do on Pawrade’s end… it did make me nervous but I am overwhelmed with gratitude.”
“We are beyond the moon with the process that resulted in the delivery of our precious Chloe! We would recommend this company in an instant!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I was very pleased with the company. The only problem I had was all the secrecy about the breeder.”
“Everything was perfect”
“This has been incredible and impressive! Incredible in that our puppy is healthy, beautiful, almost potty trained! Impressive because she is micro chipped and covered by health and medical insurance for a designated time. We loved the travel plan we purchased and would recommend it for a very non disruptive way to connect puppy with owner.😊”
“We are so happy with Griffen. He’s very sweet and easy going. He fit right into our family. Thank you”
“So very pleased with the whole process. Ashley and Cindy were in constant contact with me, with updates on my puppy. I chose ground travel and was skeptical, but puppy was delivered very happy wanting to play and eat. I would do it all over again. Pawrade is not just a business they truly love the animals.”
“Our puppy is perfect! The whole process was easy ☺️”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“After being scammed trying to get a puppy on another site, I was relieved to find Pawrade. You all took time to answer my questions and give my pup the best experience possible. She is a happy puppy and I'm happy with the whole experience.”
“My experience with Pawrade has been exceptional. From the initial contact all the way up to the Pet nanny delivery, I was in contact and receiving update photos of my puppy. Very happy with my new puppy!🐾❤️🐾”
“We had the best service from beginning to end. We are the proud fur baby parents to a handsome little boy Yorkie who we have renamed Chase and his sister, a beautiful little girl who now has been renamed Misty. They are both energetic, loving fur babies. Thank each of you that helped us regret our fur babies. We have fallen in love with them. They are a little spoiled. They are sweet. Thank you again, and again.”
“We are absolutely thrilled with our dog, Sophie, whom we’ve renamed Goldie. She has been such a delight! Goldie is incredibly easy to train and has the sweetest personality. The process of bringing her into our family was seamless, and we couldn’t be happier. Thank you for making our lives so much more special and wonderful with Goldie!”
“Many people to communicate with. All very helpful and kind. The entire experience was pretty easy and painless. Love love love my new sweet puppy! Many thanks to all! She is happy and healthy.”
“Sebastian did great coming home. He was calm and loving.”
“With each question there was an answer. Very easy to work with, emails, texts and phone calls.”
“Wonderful, helpful people all along the process. The only thing they can work on is communicating the delivery info. We were told she would be picked up on Day X. When I asked if she had been picked up because I heard nothing, I was told to wait - the transportation people would contact me. I'm thinking they should have known at this time that she was not picked up. I waited until next day - still didn't hear anything - so I called. They reached out to transport people - who had just picked her up that morning. I asked them to have the transport people contact me. They did and I spoke to a very helpful person at the main office. That was the only glitch. The whole process was very smooth. We now have our puppy and are totally smitten with her. The breeder did a wonderful job with starting potty training. The transport people did a great job with her on the road. We are very satisfied.”
“Easy! Love our new pup!”
“All done as promised. Smooth and no wrinkles. This is my second experience with Pawrade. In love with my new pup. Bonded immediately.”
“The most happiest moment of our lives!!! Thank you Pawrade team for your excellent support and service.”
“Everything went smoothly from my 1st time contacting Parade. Every question I asked was answered. Payment was easy. Shipping my puppy was kind and well thought out. I'm over the moon for my new, perfect puppy!”
“cently purchased a puppy from Pawrade and I had a great experience. I was initially hesitant to buy a puppy online, but I'm so glad I did! The process was easy and straightforward, and I felt confident that I was getting a healthy, happy puppy. I was impressed with the selection of puppies on Pawrade. They have a wide variety of breeds to choose from, so I was sure to find the perfect one for me. I also appreciated that all of the puppies come with a health guarantee. The customer service at Pawrade was excellent. They were always available to answer my questions and help me through the process. I felt like they really cared about finding the right puppy for me. Overall, I had a very positive experience with Pawrade. I would definitely recommend them to anyone looking for a puppy.”
“Initially hesitant, we were thoroughly impressed by Pawrade's exceptional service in helping us find our two new furry family members. Shannon's guidance over the phone eased our concerns, and the platform's user-friendly process for reserving and completing the necessary paperwork was a breeze. The highlight was undoubtedly the seamless delivery of our healthy puppies, who adjusted effortlessly to their new home. The cost associated with the purchase and delivery was undeniably worthwhile, and we wholeheartedly recommend Pawrade for anyone seeking their new pet.”
“Thank u very much Mira, Emily n Matt. I'm loving my new little Giggles, she brings me a lot of joy.”
“Great experience. Customer service is the best and process was simple. Love my puppy”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.