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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 103 of 337 · newest first
Verified · Nov 28, 2024

“Great job from start to finish. Would definitely use again. This includes the friendly delivery team.”

Charles M. · Calverton, NY
Verified · Nov 27, 2024

“Overall Pawrade was a positive experience. Coordinations with the Breeder was a little problematic due to our having to drive 2300 miles to pick up our puppy.”

James R. · St. George, UT
Verified · Nov 27, 2024

“The transaction was smooth. We set a date for pickup, and it was down to the last minute. We were waiting for the information from the breeder on whether to keep the travel plans I had made. It all worked out in the end. We are thrilled with our new Frenchton! The breeder had all the documents in order, and our vet was happy to see that they were correct and up to date.”

Matthew D. · Erie, CO
Verified · Nov 27, 2024

“I did have a problem with Tasha but Amber fixed it for me. Plus Tasha recorded my phone call without notice. But after it is all over everything worked out in the end.”

John J. · Brookhaven, PA
Verified · Nov 27, 2024

“Fairly easy, not a fan of third party having to set up conversations between breeder & buyer. Due to random questions. Seems like a lot of extra time back & forth wasted. Other than that pretty easy.”

Erin H. · Atlanta, GA
Verified · Nov 26, 2024

“I want to thank everyone for helping me get my new puppy! The breeder should be very proud of their puppies! This puppy is curious, very smart and very loving! He has brought me a great deal of happiness 😊 Thanks again for all your help! I love this little man!”

Jack H. · Buckley, WA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Nov 25, 2024

“Pawrade was wonderful. Made everything so easy and answered any and all questions very quickly. Couldn’t have asked for a better experience.”

Sally W. · Missouri City, TX
Verified · Nov 25, 2024

“My puppy Fatima, a Dachshund, is beautiful, very active and healthy. The transport from OKC to Jacksonville with Megan was excellent. Great communications the whole trip...Highly Recommended!! In overall Excellent experience...!!!!”

Alex C. · Jacksonville, FL
Verified · Nov 25, 2024

“Love my new puppy. Did change her name to Nova. She is doing great and everyone just loves her.”

Dawn W. · Clear Lake, MN
Verified · Nov 25, 2024

“My looked healthy and well taken care of when i first was handed her. She had so much energy and was excited to see me, even though it was raining. The drivers and everyone involved are super helpful and quick with there response time, i was kept up to date on everything. I even got to meet one of the siblings family she went home to, and we also wanna set up play dates to keep both pups together and visit each other from time to time......i cannot be anymore happy with the lil ball of joy i have with me forever. THANK YOU”

Wesley C. · Reno, NV
Verified · Nov 25, 2024

“She kept me up to date with travels and took great care of my little guy. He was so attached to her and even watched the van drive away sadly when she left.”

Sharon K. · Summerville, SC
Verified · Nov 25, 2024

“Everything turned out great. The puppy arrived in great condition. Thank you very much.”

Cecile B. · Tustin, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 24, 2024

“I can’t thank Pawrade enough for the incredible experience of bringing my new puppy home. From the very beginning to the very end, every staff member has been incredible and extremely informative. Pawrade makes every step of getting your new puppy a breeze and they make sure you are fully prepared. Thank you for everything!”

Monica S. · Manalapan, NJ
Verified · Nov 24, 2024

“The whole process was extremely easy and the updates and outreach was very helpful. I would definitely recommend Pawrade!”

Lisa H. · Stratford, NJ
Verified · Nov 23, 2024

“I really appreciate Pawrade's process to place puppies in good homes. The materials and checklists were extremely valuable. One issue: Giovanni came with a wound on his nose. It's not mentioned in the veterinary inspection nor the PetPay veterinary health report. I suspect that he may have received it from another dog in the van. I will upload photo in the portal since there is no way to upload from this page.”

David L. · Del Mar, CA
Verified · Nov 23, 2024

“It was really a great experience! My puppy came healthy and clean, she was calm and comfortable with the transporters who were friendly and professional as were everyone I spoke with from Pawrade.”

Joseph V. · Woodbourne, NY
Verified · Nov 23, 2024

“Everyone was so helpful giving me information. I made many phone calls and they answered all my questions. It was a great experience.”

Janni M. · Cross Junction, VA
Verified · Nov 22, 2024

“The process was great, easy to follow. I did reach out two times requesting to speak to the breeder but that never happened. Other than that, I was happy.”

Lisa H. · Lakewood, CO
Verified · Nov 22, 2024

“Jester (aka "Jupiter") has become a well-adjusted member of our pack. He arrived healthy and energetic from Missouri. While it took a while to get him here, it was worth the wait.”

Lori V. · Bryson City, NC
Verified · Nov 22, 2024

“I could tell that the 2 young men that delivered Fallon were very good at taking good care of the puppies. Fallon was not stressed out when she arrived”

Sylvia H. · Okeechobee, FL
Verified · Nov 22, 2024

“Found it strange that the puppy pickup location was in the back parking lot of the Family Dollar. High priced puppies and slow Communication.”

Bonnie M. · Colorado Springs, CO
Verified · Nov 22, 2024

“Emma was great to introduce the puppy to us via FaceTime. Parade staff were thorough and made the process very easy. Greatly recommend Pawrade for your next puppy.”

Nilou K. · McLean, VA
Verified · Nov 22, 2024

“The Total experience was worth the wait. Very professional delivery service. They were very keen on everything about Amina. Amina is pure joy, we love her!!!”

Nakia C. · Saint Helena Island, SC
Verified · Nov 22, 2024

“Awesome company, I highly recommend this service to family and friends!! Very incentive. They really care about the puppies. The puppies come first! The also offer 30 days of free puppy insurance!”

Sean B. · Philadelphia, PA
Verified · Nov 22, 2024

“First Class operation. It may be a little pricey but the way they ensure that each pet is placed in a loving home and each new owner has absolutely everything they need is well worth it.”

Julie A. · Franklin, TN
Verified · Nov 22, 2024

“Our experience finding and purchasing a puppy through Pawrade was outstanding in every way. We now have a beautiful Miniature Australian Shepherd named Bailey as a member of our family. Interactions with the staff at Pawrade and with the breeder when we picked up Bailey were both timely and efficient. Bailey is very sweet, and was already well-adjusted when we picked her up. Her papers and health records were in order, and our local vet affirmed her excellent condition upon her arrival at her new home. Thank you to Pawrade and to Bailey's breeder for everything!”

Michael H. · Naples, FL
Verified · Nov 21, 2024

“Our experience with Pawrade was so great that we ended up with two puppies instead of one. The staff at Pawrade was very helpful throughout the process. They asked the breeder for additional photosvideos when I asked for them, allowed me to talk to her, and were very responsive and professional. I would definitely recommend them.”

Judy P. · Decatur, GA
Verified · Nov 21, 2024

“Everyone was awesome, my new lil precious furbaby Harleigh is settling into her forever new family, she is spoiled already, her breeder reached out & let me know about some good treats she loves ,of course there already ordered for her!!!Anyone wanting to get there new furbaby from Pawrade do it,were already searching for our next french bulldog!!!”

Ronald B. · Millvale, PA
Verified · Nov 21, 2024

“It seemed to take so long to finally meet Shiloh, but it was so worth it! He’s so cuddly and loving…his name means “peace” and “tranquility “ and it’s a perfect name for him (of course I know he’s going to give a run for a while).”

Susan H. · Fort Wayne, IN

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.