“Great job from start to finish. Would definitely use again. This includes the friendly delivery team.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Overall Pawrade was a positive experience. Coordinations with the Breeder was a little problematic due to our having to drive 2300 miles to pick up our puppy.”
“The transaction was smooth. We set a date for pickup, and it was down to the last minute. We were waiting for the information from the breeder on whether to keep the travel plans I had made. It all worked out in the end. We are thrilled with our new Frenchton! The breeder had all the documents in order, and our vet was happy to see that they were correct and up to date.”
“Fairly easy, not a fan of third party having to set up conversations between breeder & buyer. Due to random questions. Seems like a lot of extra time back & forth wasted. Other than that pretty easy.”
“I want to thank everyone for helping me get my new puppy! The breeder should be very proud of their puppies! This puppy is curious, very smart and very loving! He has brought me a great deal of happiness 😊 Thanks again for all your help! I love this little man!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“My puppy Fatima, a Dachshund, is beautiful, very active and healthy. The transport from OKC to Jacksonville with Megan was excellent. Great communications the whole trip...Highly Recommended!! In overall Excellent experience...!!!!”
“Love my new puppy. Did change her name to Nova. She is doing great and everyone just loves her.”
“My looked healthy and well taken care of when i first was handed her. She had so much energy and was excited to see me, even though it was raining. The drivers and everyone involved are super helpful and quick with there response time, i was kept up to date on everything. I even got to meet one of the siblings family she went home to, and we also wanna set up play dates to keep both pups together and visit each other from time to time......i cannot be anymore happy with the lil ball of joy i have with me forever. THANK YOU”
“She kept me up to date with travels and took great care of my little guy. He was so attached to her and even watched the van drive away sadly when she left.”
“Everything turned out great. The puppy arrived in great condition. Thank you very much.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I can’t thank Pawrade enough for the incredible experience of bringing my new puppy home. From the very beginning to the very end, every staff member has been incredible and extremely informative. Pawrade makes every step of getting your new puppy a breeze and they make sure you are fully prepared. Thank you for everything!”
“I really appreciate Pawrade's process to place puppies in good homes. The materials and checklists were extremely valuable. One issue: Giovanni came with a wound on his nose. It's not mentioned in the veterinary inspection nor the PetPay veterinary health report. I suspect that he may have received it from another dog in the van. I will upload photo in the portal since there is no way to upload from this page.”
“It was really a great experience! My puppy came healthy and clean, she was calm and comfortable with the transporters who were friendly and professional as were everyone I spoke with from Pawrade.”
“Totally in love with her. Pawrade is an amazing company.”
“Everyone was so helpful giving me information. I made many phone calls and they answered all my questions. It was a great experience.”
“The process was great, easy to follow. I did reach out two times requesting to speak to the breeder but that never happened. Other than that, I was happy.”
“Jester (aka "Jupiter") has become a well-adjusted member of our pack. He arrived healthy and energetic from Missouri. While it took a while to get him here, it was worth the wait.”
“I could tell that the 2 young men that delivered Fallon were very good at taking good care of the puppies. Fallon was not stressed out when she arrived”
“Found it strange that the puppy pickup location was in the back parking lot of the Family Dollar. High priced puppies and slow Communication.”
“Awesome company, I highly recommend this service to family and friends!! Very incentive. They really care about the puppies. The puppies come first! The also offer 30 days of free puppy insurance!”
“First Class operation. It may be a little pricey but the way they ensure that each pet is placed in a loving home and each new owner has absolutely everything they need is well worth it.”
“Our experience finding and purchasing a puppy through Pawrade was outstanding in every way. We now have a beautiful Miniature Australian Shepherd named Bailey as a member of our family. Interactions with the staff at Pawrade and with the breeder when we picked up Bailey were both timely and efficient. Bailey is very sweet, and was already well-adjusted when we picked her up. Her papers and health records were in order, and our local vet affirmed her excellent condition upon her arrival at her new home. Thank you to Pawrade and to Bailey's breeder for everything!”
“Our experience with Pawrade was so great that we ended up with two puppies instead of one. The staff at Pawrade was very helpful throughout the process. They asked the breeder for additional photosvideos when I asked for them, allowed me to talk to her, and were very responsive and professional. I would definitely recommend them.”
“Everyone was awesome, my new lil precious furbaby Harleigh is settling into her forever new family, she is spoiled already, her breeder reached out & let me know about some good treats she loves ,of course there already ordered for her!!!Anyone wanting to get there new furbaby from Pawrade do it,were already searching for our next french bulldog!!!”
“It seemed to take so long to finally meet Shiloh, but it was so worth it! He’s so cuddly and loving…his name means “peace” and “tranquility “ and it’s a perfect name for him (of course I know he’s going to give a run for a while).”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


