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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 106 of 337 · newest first
Verified · Nov 13, 2024

“We are so happy to have our new puppy! She is perfect and delivered right to our door! Thank you!”

Jeff R. · Wingate, NC
Verified · Nov 13, 2024

“Healthy beautiful toy poodle. 💕 Easy process and communication with individually concierge to arrange and follow up was great 5star.”

Charlette L. · Kansas City, KS
Verified · Nov 13, 2024

“First i want to thank you (pawrade) for all the support in getting our new baby home safely. It was longer than expected but to get her to our home but it was definitely worth the wait, she is perfect. My Yorkie is taking some time to get use to her but she is coming along. All in all my family loves her and she loves being here. Her snuggles are awesome. I highly recommend pawrade for anyone looking for a new addition to their family. Kind regards, Thomas Partida”

Thomas P. · Torrance, CA
Verified · Nov 12, 2024

“My experience was excellent with your company. The new puppy is doing real well and it’s in good hands. I will keep in touch as she grows.”

Glen M. · Novi, MI
Verified · Nov 12, 2024

“From beginning to end each person that I spoke with either by phone or email was so helpful. We have two beautiful fur babies and we couldn’t be happier. A big thank you to each of you.”

Emily K. · Chocowinity, NC
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Nov 12, 2024

“Overall a really great experience and process. The only thing I wish they had done differently is explain how the delivery service worked better. I had assumed it was more of a direct trip, and it took my puppy 4 days and a trip half way around the country to get to me. I'm not sure I would have chosen that option had I known it could be 4 or 5 days of travel for a 8 week old puppy..”

Christopher C. · Saratoga Springs, UT
Verified · Nov 12, 2024

“Wonderful experience all the way around! Highly recommend.”

Sylvia C. · Fayette, MO
Verified · Nov 11, 2024

“The Communication, I had an amazing experience with this Pawrade. The customer service was top-notch, and the updates exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.””

Johnnie A. · New Orleans, LA
Verified · Nov 11, 2024

“Thank you all for such a smooth transaction. We love him so much. I would use you again and again.”

Donald D. · Knoxville, TN
Verified · Nov 11, 2024

“Thank you so much for a wonderful experience. The Customer Service was very thorough answered all of my questions I had and it was a great experience with the breeder Dawn. I would definitely use the services again and Holly recommend it. Thank you, All. Much appreciated.”

Alex L. · Sarasota, FL
Verified · Nov 11, 2024

“Our little Dolly is a sweetheart. We are very happy with her”

Patricia C. · Bakersfield, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 11, 2024

“After being scammed once this experience was wonderful!”

Kay E. · Puyallup, WA
Verified · Nov 11, 2024

“They were very good at communicating everything thoroughly and were very efficient at making the transaction easy and comfortable Thank you”

Joe S. · Spring City, TN
Verified · Nov 11, 2024

“We are so happy to have River/Sunny home! Pawrade was very helpful through the entire process. There were a few times with small communication gaps/delays, but all was well in the end.”

Michelle R. · Nashville, TN
Verified · Nov 10, 2024

“Pawrades was extremely thorough throughout the entire process of adopting a puppy. Communications and updates were consistent and all the Pawrades reps were courteous and helpful.”

Sharon F. · Palmetto, FL
Verified · Nov 10, 2024

“Barkley has been a great addition to our family. He was very quiet the first day but his personality has come out now. He is the sweetest puppy I’ve ever had. Every one who meets him loves him.”

Glenn Y. · Omaha, NE
Verified · Nov 10, 2024

“You all did a wonderful job Henry with glad to have in my home he enjoyed for me & my husband 😊 He makes us so happy 🐶 puppy 👍Thanks you Rhonda👍”

Rhonda B. · Chattanooga, TN
Verified · Nov 9, 2024

“Oh my goodness, you exceeded all of my expectations in every way! I have the sweetest little girl sitting on my lap now. She arrived happy and healthy. I’ve had her to the vet and they were impressed with all of her completed documents. Though I was a little bit skeptical, I would thoroughly recommend your company!”

Diana B. · Fayetteville, AR
Verified · Nov 9, 2024

“We Love Our new puppy he’s so sweet and a wonderful addition to Our Family !! Thank you agian😊”

Christopher W. · West Seneca, NY
Verified · Nov 8, 2024

“I live in a remote area of the U.S. (Minot, ND). Obviously, this means that there are no breeders convenient to my location, which forces me to look to an online source to look for puppies to adopt. I went to Pawrade based on a Google search, and I’m happy that Google led me in their direction. I found a beautiful puppy, went through their online process, and in 2 weeks, he was at my doorstep in beautiful condition. I could not be happier with my experience!”

David M. · Minot, ND
Verified · Nov 8, 2024

“Amazing service! Communicate very well with me during the whole process. People are very passionate about their job and helpful.”

Kristian S. · Wethersfield, CT
Verified · Nov 8, 2024

“When I first started looking online, i wasn’t sure if this was the right move for me and had never even thought about flying a puppy across the country to find a new home. I fell for my little miniature dachshund instantly. Pawrade and there team kept in contact with me and answering all my questions. The Breeders are more private in there residence for health reasons for the litter but I did enjoy a video call and did get to see her live after my purchase and before I had her in my arms. I highly recommend the air Nanny!! They kept her so safe and comfortable with the long day of travel and a flight delay, she was well cared for. It shows how the teams works together in how amazing my new puppy adjusted so fast today having her home in the first few hours, she was perfectly fine eating and playing and enjoying everything and very curious as a puppy should be. Thank you for bringing so much joy back into my family Pawrade!”

Kimberly W. · Lantana, FL
Verified · Nov 8, 2024

“We are extremely thrilled with Beamer. Pawrade made the experience smooth .”

Richard G. · Boulder, CO
Verified · Nov 8, 2024

“The purchase of my Bich-Poo puppy from Pawrade was stellar. All their procedures and requirements make it obvious that they put the welfare of their puppies first. From the day I saw her on Pawrade, until yesterday when I finally held her in my arms, they kept in touch with phone calls, emails and texts to inform me of each step in their process. My concierge, Emily, was the best! She always answered my questions quickly and went out of her way to accommodate any requests I had. Anyone wishing to adopt a quality puppy should look no further than Pawrade.”

Mary D. · Young Harris, GA
Verified · Nov 8, 2024

“I was very surprised to see that my puppy was more of a Moyen poodle vs a mini. I was also surprised that I did not get a notification that she was on her way.”

Karen B. · Rowlett, TX
Verified · Nov 8, 2024

“Mt daughter found her puppy online after much begging! I was skeptical since it was not a litter by word of mouth….but the customer service was personal and excellent. We are thrilled to have found Kourtney through an unprecedented route. Thank you, Pawrade for delivering exactly what was promised!”

Claire G. · Monroe, LA
Verified · Nov 8, 2024

“Pawrade provided excellent service from beginning to end of the puppy acquisition process.”

Lori V. · Bryson City, NC
Verified · Nov 8, 2024

“I had a great experience with Pawrade. They put me in touch with a great breeder. She was a very sweet lady and I had my little Oliver within a week. I would definitely use them again.”

Anna T. · Haltom City, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.