Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Great service. I liked knowing as a single female that I was picking up a puppy from a very safe breeder and home. No worries needed on the money transaction as pawrade handled all that. I will definetly use this site again and recommend to friends and family.”
“Easy, quick to respond. Very happy that we went with pawrade. Love our little man”
“My transaction with Pawrade was fantastic thanks to Morgan, Donna, and Tony! We just arrived home with the puppy and wanted to say thank you to everyone who helped along the way!”
“We had a great experience with Pawrade. The communication was fantastic and everything went extremely smooth. We love our new little fur baby, he’s a great addition to our family.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“This was an exceptional experience for me. I was in constant communication with the staff. Transport took 2 days and my puppy arrived clean and in a wonderful state of mind. She is interacting and she has a very healthy appetite! I highly recommend Pawrade.”
“Great job, it was a pleasure.”
“We recently brought home our new beagle puppy, Gabriel, from Pawrade, and we couldn’t be happier with the experience! The process was smooth from start to finish, with the team keeping us updated every step of the way. They answered all our questions and made sure Gabriel was healthy and well-prepared for his new home. The communication was fantastic, which gave us peace of mind about such an important decision. Gabriel arrived in perfect health, and it was evident that he’d been well-cared-for. Pawrade made it clear they prioritize the welfare of the puppies they place, and their thorough screening of breeders gave us extra confidence. Thank you, Pawrade, for helping us bring Gabriel into our lives!”
“Lucinda is a beautiful little " fur baby" girl who's full of energy. She is super intelligent and a fast learner. Her first bath after arrival she took like she has had baths all her little life! My Ragdoll cat totally adores her! Thanks Pawrade for helping me find this little Star!!!”
“Great experience from start to finish”
“Absolutely wonderful service from Pawrade. My little one arrived safe and sound, in good health, and with all his paperwork. I would definitely recommend Pawrade. Their customer service was outstanding. They answered every question I had and were very thorough on giving information for a first time dog momma. I will absolutely be using this service again.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I was a little nervous about adopting a puppy but I cannot say enough good things about Pawrade. They helped me through the process and we have a very precious toy poodle named Abby. She will be with us 1 week tomorrow and I cannot tell you how happy we are with her and the care and time that Pawrade took with us. The delivery was also exceptional. I cannot say enough good things about Pawrade and Wags on Wheels. Everyone was exceptional. Thank you for our little precious Abby.”
“Love our puppy. Thanks for everything.”
“Process was easy and fast for having to have him delivered from out of state. Was told it would take 2-4 days for him to arrive once he departed but he was here within 24 hours of his departure”
“I'm excited to share this new journey with my fur baby. The bundle of joy that will be around new family members and build a strong relationship. I'm very happy to come across Pawrade and being able to trust into receiving a puppy and always be in communication whenever there's a question or doubts. To more adventures to come along with our new member to the family.”
“Everything was superb I definitely recommend Pawrade to anyone who is looking for a furbaby,my toy poodle arrived just as expected and I feel in love the moment I laid eyes on my baby. Thanks Pawrade and five stars goes out to the Pet transportation crew for taken such good care of my toy poodle 🐶❤️👏🏽🙏🏾🙏🏾”
“My experience has been flawless and I would recommend Pawrade to anyone looking for a new best friend ❤️”
“Seamless process and great customer service but perhaps connecting with the breeder might help to answer questions quicker”
“Thank you. Jade is just beautiful and very friendly. She is a wonderful addition to our family.”
“The drivers were very nice, informative & delivered our precious puppy with care. We were happy that the times had been changed to a more reasonable hour of 6am!”
“It was nice but once I had paid I would like to have had access to the breeder. Too many questions at the end when I was getting the puppy delivered. The breeder felt the same way that I did.”
“Dealing with your company was nothing but a pleasurable.Experience from start to finish. You were attentive and always there to answer my questions. I loved that I was able to follow my puppy through life three sixty and they texted me every mile of the way. Bella has filled a void in my heart that I didn't think would ever be replaced when my sweet princess died, But she is the love of my life. Thank you again.And I will highly recommend you.”
“Absolutely marvelous puppy. Bright, cheery, energetic and loving. Bonded immediately.”
“The entire service is amazing. From paperwork, through communication and very safe delivery . My puppy is absolutely amazing. He demonstrated almost immediate attachment to me Thank you so much for your help! You are a great team”
“Everything went super smooth with getting our new puppy. Pawrade sent us all the information and kept in touch with us all the way to the point of delivery with our new puppy. Great experience. Answered all my questions in a timely manner. Thank you so much for all of yalls help! Loving our new puppy.”
“Thank you for a very healthy baby boy. Just got back from taking him to my local vet and he got a 100%. The process was smooth in communication and location. I flew out of my area to retrieve my puppy and I appreciate the professionalism in all parties involved. Thank you for making this a safe and trusting journey.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.