“Very friendly and right in time delivering puppy.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Puppy arrived clean and happy. Good customer service. Kept in touch through the entire time I received my dog 🐶🐶”
“Thank you very much for being part of our family.”
“100% satisfied with services”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everyone was very pleasant.”
“Good experience! Really easy and Archie arrived in good shape.”
“My husband is enjoying his new puppy.”
“Everything went smoothly. Any questions were answered almost immediately. I was grateful for updated pictures and videos. Our puppy is beautiful and healthy. Getting him to us from the breeder went smoothly. I would recommend Pawrade as a way to go to avoid puppy mills and unhealthy improperly bred dogs.”
“Poppy was delivered in very good shape. She is a very sweet and cuddly dog. Her she is very sweet with children and warms up to play with other dogs . I am hiring a trainer for some basic structure big one where she sleeps, and how to use piddle pads less and get more comfortable in backyard. Her wellness check went well.”
“Amazing service from the first inquiry till the very end when my puppy was delivered to my home. Highly recommend.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“It was an absolute pleasure dealing with Pawrade from start to finish. Each and every person I talked with was very accommodating and helpful. It truly was a smooth experience and we are so much in love with our new addition to our family. Minnie is has adapted quickly and has been sleeping in her crate and began to potty outside already. I can only say it was one of the best experiences I had and would and will highly recommend Pawrade to anyone I know looking to add a beautiful fur baby to their family. Minnie has added so much light and love to our home.”
“Pretty seamless process; except for nailing down the puck up and delivery date to meet the 72 requirements for scheduling an examination and declares in time. There’s definitely room for improvement here with needed communication.”
“Mandy (breeder’s name Darby) arrived safe and sound and clean. Transporter keep in touch along the way. Experience was efficient from start.”
“I was nervous getting a puppy on line but the experience has been wonderful. Maisie( we renamed Rory) arrived on time bathed and ready to meet us. She got a clean bill of health at her vet appointment who said she had received good care before coming to us. We were very pleased with the whole experience”
“The level of customer service throughout the whole process was over and beyond any expectations. The first day I saw her listed online I was on the phone around 8 am Saturday morning and got to meet her on a zoom call that same afternoon. It was amazing!! All my questions were answered promptly and my baby arrived on 10-15-24. She was just 8 weeks old and beautiful! We bonded immediately!! She’s brought nothing but joy since she arrived. You guys are wonderful to work with!! Thank you so much for bringing her into my life!! 🐶😊”
“Extremely pleased with our interaction wit Pawrade. & the health of our precious puppy. Couldn’t be happier. Thank you!”
“First of all we love our puppies. On the plus side, using Pawrade widened our search area and allowed us to view all the puppies we were interested in. On the minus side we were not able to see the puppies with their litter mates or with their parents. We had to take a leap of faith in Pawrade. Fortunately things seem to be working out.”
“Our little Sweet Pea is just that. She is a darling dog - so gentle, sweet and smart. We had to take time to settle her system from travel and she is now really enjoying life, her family, toys, being out in nature exploring and her crate and play area. She is beginning to make the potty training connections and has slept through the night in her crate on my bedside table since Day 1. To say that she has brought her own special joy to our lives is an understatement. She is such a good girl and very much loved.”
“I am absolutely happy with Pawrade for bringing my new furbaby Bianca into my family. She is an energetic, loving little girl and she is loving her new home. I enjoyed how Pawrade was extremely interactive through this process and how they always provided points of contact to help me navigate the process. I would definitely recommend Pawrade to friends and family. Thank you again!”
“He's literally the best!! Pawrade really was worth the $$, breeders are top notch!!”
“The delivery of my puppy was perfect!”
“Communication was excellent. I received the perfect little pup to add to our family.”
“Found our newest little family member on Pawrade. We had a very good experience. Pawrade staff was friendly, very responsive to questions, and facilitated the whole process making it seamless.”
“Love our new pup and couldn’t be happier with Pawrade. Everyone was so friendly and kept me informed every step of the process.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


