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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 110 of 337 · newest first
Verified · Oct 25, 2024

“Very friendly and right in time delivering puppy.”

Gary V. · Thornton, CO
Verified · Oct 25, 2024

“Puppy arrived clean and happy. Good customer service. Kept in touch through the entire time I received my dog 🐶🐶”

John G. · Boynton Beach, FL
Verified · Oct 25, 2024

“Thank you very much for being part of our family.”

Hugo P. · San Francisco, CA
Verified · Oct 24, 2024

“He is the best!!!!”

Clint H. · Nesbit, MS
Verified · Oct 24, 2024

“100% satisfied with services”

Christopher Z. · Wilmington, DE
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 24, 2024

“Everyone was very pleasant.”

Kim S. · Cincinnati, OH
Verified · Oct 24, 2024

“Good experience! Really easy and Archie arrived in good shape.”

Anthony M. · Pasadena, TX
Verified · Oct 24, 2024

“Everything went smoothly. Any questions were answered almost immediately. I was grateful for updated pictures and videos. Our puppy is beautiful and healthy. Getting him to us from the breeder went smoothly. I would recommend Pawrade as a way to go to avoid puppy mills and unhealthy improperly bred dogs.”

Jennifer D. · Hudson, FL
Verified · Oct 24, 2024

“Poppy was delivered in very good shape. She is a very sweet and cuddly dog. Her she is very sweet with children and warms up to play with other dogs . I am hiring a trainer for some basic structure big one where she sleeps, and how to use piddle pads less and get more comfortable in backyard. Her wellness check went well.”

Linda L. · Hillsborough, CA
Verified · Oct 24, 2024

“Amazing service from the first inquiry till the very end when my puppy was delivered to my home. Highly recommend.”

Cindy N. · Hollywood, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 23, 2024

“It was an absolute pleasure dealing with Pawrade from start to finish. Each and every person I talked with was very accommodating and helpful. It truly was a smooth experience and we are so much in love with our new addition to our family. Minnie is has adapted quickly and has been sleeping in her crate and began to potty outside already. I can only say it was one of the best experiences I had and would and will highly recommend Pawrade to anyone I know looking to add a beautiful fur baby to their family. Minnie has added so much light and love to our home.”

Glenn S. · Lewes, DE
Verified · Oct 23, 2024

“Pretty seamless process; except for nailing down the puck up and delivery date to meet the 72 requirements for scheduling an examination and declares in time. There’s definitely room for improvement here with needed communication.”

Daniel T. · Daly City, CA
Verified · Oct 23, 2024

“Mandy (breeder’s name Darby) arrived safe and sound and clean. Transporter keep in touch along the way. Experience was efficient from start.”

Sharon B. · Fairfax, VA
Verified · Oct 23, 2024

“A very seamless process with helpful support along the way. The agents were receptive and quick to respond. Our breeder was also top notch. We love our new puppy!”

Marla M. · Columbus, OH
Verified · Oct 22, 2024

“I was nervous getting a puppy on line but the experience has been wonderful. Maisie( we renamed Rory) arrived on time bathed and ready to meet us. She got a clean bill of health at her vet appointment who said she had received good care before coming to us. We were very pleased with the whole experience”

Noreen M. · Bethlehem, PA
Verified · Oct 22, 2024

“The level of customer service throughout the whole process was over and beyond any expectations. The first day I saw her listed online I was on the phone around 8 am Saturday morning and got to meet her on a zoom call that same afternoon. It was amazing!! All my questions were answered promptly and my baby arrived on 10-15-24. She was just 8 weeks old and beautiful! We bonded immediately!! She’s brought nothing but joy since she arrived. You guys are wonderful to work with!! Thank you so much for bringing her into my life!! 🐶😊”

Carmela R. · Lombard, IL
Verified · Oct 22, 2024

“The entire experience was great, fast and convenient. I would recommend anyone looking for a puppy to use them. Great people”

Denny H. · Loveland, CO
Verified · Oct 22, 2024

“Extremely pleased with our interaction wit Pawrade. & the health of our precious puppy. Couldn’t be happier. Thank you!”

Deborah H. · DeLand, FL
Verified · Oct 22, 2024

“First of all we love our puppies. On the plus side, using Pawrade widened our search area and allowed us to view all the puppies we were interested in. On the minus side we were not able to see the puppies with their litter mates or with their parents. We had to take a leap of faith in Pawrade. Fortunately things seem to be working out.”

Tom B. · Burbank, CA
Verified · Oct 22, 2024

“Our little Sweet Pea is just that. She is a darling dog - so gentle, sweet and smart. We had to take time to settle her system from travel and she is now really enjoying life, her family, toys, being out in nature exploring and her crate and play area. She is beginning to make the potty training connections and has slept through the night in her crate on my bedside table since Day 1. To say that she has brought her own special joy to our lives is an understatement. She is such a good girl and very much loved.”

Caroline W. · Pittsburgh, PA
Verified · Oct 22, 2024

“I am absolutely happy with Pawrade for bringing my new furbaby Bianca into my family. She is an energetic, loving little girl and she is loving her new home. I enjoyed how Pawrade was extremely interactive through this process and how they always provided points of contact to help me navigate the process. I would definitely recommend Pawrade to friends and family. Thank you again!”

Bryan T. · Columbia, MD
Verified · Oct 22, 2024

“Good breeder to work with, 100% the most perfect puppy i have now.”

Melissa M. · Dayton, OH
Verified · Oct 21, 2024

“He's literally the best!! Pawrade really was worth the $$, breeders are top notch!!”

Megan D. · Happy Valley, OR
Verified · Oct 21, 2024

“The delivery of my puppy was perfect!”

Judith J. · San Diego, CA
Verified · Oct 21, 2024

“The transaction went well and I have a precious little fur baby.”

Margaret M. · Spring, TX
Verified · Oct 21, 2024

“Communication was excellent. I received the perfect little pup to add to our family.”

Kari O. · Aldie, VA
Verified · Oct 21, 2024

“Found our newest little family member on Pawrade. We had a very good experience. Pawrade staff was friendly, very responsive to questions, and facilitated the whole process making it seamless.”

Katrina H. · Bardstown, KY
Verified · Oct 20, 2024

“Love our new pup and couldn’t be happier with Pawrade. Everyone was so friendly and kept me informed every step of the process.”

Jennifer B. · Yardley, PA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.