Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Jazzie is the love of my life, and I am hers. We both have settled in great with each other She loves to sleep with her head on my neck like a warm scarf. Thanks to the breeder and pawrade for bringing us together We are absolutely two peas in a pod Thanks from me and my shadow”
“We're very pleased with our family addition . The process was very detailed, with our Rep providing instructions and expectations. We were kept in the loop. There weren't any surprises and our beautiful Lexi, aka Carolyn, arrived healthy.”
“Thank you. She is doing soooo great. We love her as much as she loves us. She is growing so fast, loves playing, eating, and loves to kiss! Pawrade is the best place to get a happy, healthy fur baby. From start to finish it was great. I hope no-one will be afraid of purchasing a fur baby on line. Pawrade it's safe and great service. Everyone we spoke with from Pawrade was so understanding, kind, and spend the time with us knowing we were concerned about purchasing on line. I hope others will not worry. Go with Pawrade.”
“Leo arrived healthy and happy.”
“I could not have been happier adopting my little puppy, Abbot. Pawrade made it so easy to navigate the process and stuck to their word on every item. Abbot was received in excellent health and was well taken care of by the puppy transport company. They kept me well informed regarding tracking Abbot as they were making the rounds. I would recommend anyone that is in search of an adoption pet to let Pawrade take care of everything while you sit back and relax waiting for your fur baby.”
“This puppy is the sweetest baby. VERY socialized and smart. The guys that transported her to us was awesome. Really. Great experience”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Great experience overall - I would recommend it.”
“Everything was wonderful. The puppy is really cute and well behaved. He has already bonded with my wife (and tolerates me). The only issue we had was that the delivery was made three days early which caused a lot of rescheduling to ensure someone was home to receive it as I was out of state. I would highly recommend Pawrade.”
“Great experience! I was pleasantly surprised by excellent health of my little guy when he arrived after the long journey from Missouri to California. The entire team at Pawrade did an excellent job! Everyone was very helpful and responsive to my needs and questions. Great experience!”
“Our family couldn't be happier with our new puppy. Pawrade was awesome through the whole experience. Their puppy handlers got Kirk to us safe and sound. They even gave him a bath so he came smelling SO good. We couldn't be happier with the whole experience. Thank you Pawrade”
“Pawrade personnel are great! They were very friendly and helpful in the whole process to get our beautiful puppy Isaiah now Murphy.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Love my Dog service was great from beginning to finish The transporters wags on wheels were excellent !!! Thank you Pawrade everything went very smooth !!!!!”
“Smooth process, everyone was easy to work with. Love my two new pups! 🤍”
“The process was very smooth and easy. Lisa is a beautiful and rambunctious puppy. All my requests were met. Couldn't have asked for a more enjoyable experience . Thank you”
“All service is awesome!! The baby is beautiful and good take care about him in transport. For sure for next family member in the future I will do again with Pawrade.”
“From the start to the end was all professional. Especially at the end Soroya the seller was an amazing woman. I’m extremely happy with my new fur baby. I named her Simba. I’m sure Simba is a happy camper, just like I am. Thank you!!!”
“So happy to have my puppy and this process was very smooth. Lots of people helping and communicating with me to ensure everything went well!”
“Pawrade was excellent. Lots of communication through the buying process and up to the time Piper was picked up by the transport team. I did not hear from the after that. Thought I might but did not. This is the first email from them since she arrived on Friday. Today is Sunday.”
“Everything went wonderfully. The communication was clear and they helped make the transition work smoothly. We love our new puppy.”
“Oh. My. Goodness I love her so much. In only a few days she is learning one word commands and brings the ball back and drops it at my feet. She did great at the vet. Jamee is healthy and happy and so so so sweet. Did I mention how much I love her?! Y’all did a smooth job with the process and solid on providing all the information to care for my new little baby. The concise who brought her to me was super kind, sending regular updates and photos, and delivered her safely to my door. Thank you. Thank you. Thank you. With my whole whole heart.”
“Breeder Pam was such a delight to meet and my new baby is simply amazing. I can’t tell you how much I’ve loved this puppy. Pawrade is amazing and so are their breeders. Thank you!!♥️”
“We are delighted with our new puppy. The only slightly negative aspect was the carrying out of delivery.”
“I have nothing but great things to say about my entire experience with Pawrade! The concierge who helped me was super helpful and accommodating. She made it work with the seller to facetime my baby boy get some details for me as I was nervous this was my first ever puppy. She was very patient and understanding and provided me with everything I needed. Even the other girl who helped after that stage was extremely helpful and professional. I never met the breeder but I can only imagine they are great people as my baby boy is the sweetest dog I have ever met and always happy and calm. Thank you Pawrade for my sweet baby boy!”
“Breezy is so adorable, she took well to everyone at home upon her arrival. No one felt like a stranger to her. She’s so sweet, energetic and already a joy for everyone. Thank you so much she’s amazing.”
“Transaction went seamlessly. Perfect delivery by Austin with Express puppies. He kept me updated, and arrived exactly when he said he would. Thank you to the entire team that made this possible.”
“Had a great experience except with the transportation person but I was able to get everything resolved with a person that I had spoken to previously. Other than that, everything was wonderful and we LOVE our new baby!!!”
“Transaction couldn’t have gone smoother. Puppy delivered in professional manner and even with 4 day travel time was in very good condition and ready to play. Delivery men Lloyd and Levi kept us up to date on delivery time and how our puppy was doing. A joy to work with. Our puppy exceeded our expectations and the visit with our vet confirmed Pawrades info. In short couldn’t have been better, would not hesitate to recommend to a friend!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
