Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade is the best,very easy and fast transaction,everything was smooth from the beginning to the end,my puppy is now home,a very healthy and happy dog,they delivered my puppy quickly and stress free,the price was great as well,I’m a very happy customer everything was better than expected,thank you for the good service.”
“It was a smooth and informative process. Thanks for all the care!”
“The process of adopting Addie was worry free. It was very simple as well. As far as we can tell she is happy and very healthy.”
“Tony Stray was remarkable. He was always so kind and polite. In addition he was quick to respond to our intermittent questions.”
“Wonderful experience, I had a lot of questions and they were always answered in a timely manner. Only thing I didn’t care for was the unknown with the travel team if you pick ground transportation I had to wait all day for an update their wasn’t a scheduled time I would hear from them. But as soon as I did communication with them was good and they got her to me quicker than I thought they would’ve! She came home and was energetic and had no problems eating or anything she was clean and in good spirits !”
“She arrived on good health, happy and loving.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I love my new puppy - he is smart & lively. Thanks for the good communication throughout!”
“Thank you so much for Todo (new name Halo), we had a tough start when we purchased another pup that passed and that hit us hard. You gave us time to think and decide about another one and he is awesome. Everyone in the company did great, answered every question and always got back even during that tough time. Halo brings us so much joy, with a little puppy aggravation but we love him. Thanks again Marcel & Michele”
“My puppy arrived in time and the transportation company was very nice and communicative throughout the journey. Pawrade provided an exceptional service. I am extremely happy.”
“Great communication about the process, dog and overall status!”
“Excellent service walked me through everything step-by-step and very responsive. Excellent team at Pawrade.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very clear and responsive communications. Puppy was delivered as scheduled. Thank you, Lois! And thanks to Chris and Dustin for the prompt delivery!”
“Hudson is absolutely perfect. I wrote a message on the previous page but I will say it again. We never dreamed he would be so wonderful. We played and cuddled all day and he went to bed without a sound. Thank you for raising such a happy puppy. He hasn’t cried or barked once. We love him. ❤️”
“Puppy is great.Delivered with care”
“Amazing service!!!”
“This was my first time using pawrade and the experience was great- super easy and fast”
“Such a great company to work with! The whole process went smoothly and we got regular updates about our little man. I would highly recommend using them and the breeders they partner with!”
“Everything went great! Answered all questions I had and made everything so simple! We have renamed her Hazel and we absolutely love her and she’s so so spoiled already! Thank you so much!”
“I have had Elise since Saturday. This experience has been great! She is happy, cuddly, and full of fun! Going on line to find her was a pleasant experience. The 2 men who brought her were very, very nice. They handled her very sweetly. They were polite and very, very kind. Ellie is a sweetie! I am happily encouraging friends to try Pawrade to find their perfect pet. Thank you.”
“Thank you for your help!”
“Everyone was very nice but I wished I had asked more questions in the beginning so I wouldn't have been so confused along the way. The transport people were wonderful but the wait was tough. The puppy is wonderful, sweet friendly, lovable and will be spoiled rotten.”
“Pawrade kept me up to date every day. They were great to deal with and kept there word We are extremely happy with our new member of our family Thank you”
“My experience was very positive. I appreciate all the communication that Pawrade supplies. My puppy arrived safe as he was delivered by the pet nanny service. I recommend them highly.”
“Pawrade was a great help in finding our perfect, if not mischievous puppy. They made it easy and very transparent. Thank you so very much!”
“Every aspect of the transaction was excellent. I was impressed with the continual communication until my sweet Missy AKA Noelle was in my arms. I will definitely recommend you all. Thanks so much Deb”
“I'm very happy with Pawrade, They did a fantastic job on the communications, texting me, explaining everything , going over everything step by step. And the Transit, had G.P.S so you can keep track of your fur baby. They texted you letting you know how your fur baby was doing. I would differently use them or recommend them to family or friends! Thank you”
“Great service. Felt like many necessary guidelines were in place. Adored the delivery service guys. Jonathan is very loving.”
“The communication helped ease the process of buying a dog online that was out of state.”
“Working with Pawrade was a very pleasant experience. I highly recommend!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
