Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 111 of 337 · newest first
Verified · Oct 20, 2024

“I was leery to use anything online in reference to getting a puppy. I have heard of so many scams. I did research on Pawrade and decided to give them a chance. I was not disappointed! Everything went so smoothly! They constantly stayed in touch with me. They let me know exactly what I needed to do, and kept me in contact with the transportation team. I was so very pleased with my experience. I highly recommend Pawrade. My puppy came directly to my door healthy and just as he was described on Pawrade. I feel so blessed. Thank you to everyone involved in this process! :-)”

Theresa P. · Farmington, NM
Verified · Oct 19, 2024

“Well! we couldn't be happier with our new puppy, Arthur ( Zachery) is soooo sweet, loving, smart He arrived smelling wonderful, clean. John and I would use Pawrade again, if the opportunity was to face us again. We had two dog die this year with cancer, A beautiful Blue healer (Jake) and a corgi (Hudson). it's so hard as these dogs become family. You can never replace your loved one's, so we chose a Havanese, I would like to say It's what you put in your dogs life, that is what you get back from them! Time, Love, for now we are his life also!!! Thanks once again for this opportunity to Love a new Family member!”

Georgia M. · Bend, OR
Verified · Oct 19, 2024

“We love our new Shiba, he is a great ball of fluff. Thank you Pawrade”

Michele G. · Medford, NY
Verified · Oct 19, 2024

“My husband and I are so happy with our new puppy from Pawrade. We changed her to “Paris” she is so beautiful and full of kisses! She came into our home and made herself right at home. She crawled into her new bed chewed on one of many of her toys and then fell asleep. We Love our sweet little baby girl. Thank you guys for the best experience ever!! John and Kelly Getchell”

Kelly G. · Merrillville, IN
Verified · Oct 19, 2024

“We. Are. Obsessed!!!!!!!! He is the sweetest best dog! Long-haired miniature dachshund from Indiana. He literally came potty trained. The breeder was amazing and working with pawrade was smooth along the way. We are now looking for another one on there. It’s addictive. lol”

Summer W. · Homewood, AL
Verified · Oct 18, 2024

“The communication from pawrade was excellent. Answered our questions within a few hours. Very thorough with steps before and after receiving our puppy. Would recommend.”

Susan B. · Battle Creek, MI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 18, 2024

“Pawrade was easy to communicate with and allowed me to efficiently communicate with our puppies breeder and the Pawrade team.”

Samantha T. · Star, ID
Verified · Oct 18, 2024

“Tyra is perfect! Such a sweet dog. Pawrade was so helpful with questions. I took away a star because after I paid, I had to initiate communication to get updates. I think once you have your money, the same level of customer service should continue until the owner has possession of their pet. Other than that piece, this process was easy and now my fur baby is home.”

Teresa L. · Manchester, NH
Verified · Oct 18, 2024

“I had a great experience. The staff is very receptive and went out of their way to make the process as smooth as possible. My puppy is so adorable and I couldn't be happier! Thanks Pawrade!”

Nancy B. · Basking Ridge, NJ
Verified · Oct 17, 2024

“Pawrade made the entire adoption process very easy. The representatives were great to work with, very responsive to questions, and helpful from beginning to end. We are very pleased with our experience with them.”

Marcie M. · Medina, OH
Verified · Oct 17, 2024

“Collin is a gem!!!! I will always go through Pawrade when we get another pup!!! You were phenomenal!”

Patricia B. · Bradenton, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 17, 2024

“We are so happy with our new puppy Bailey Birdie!!!! She is a perfect match for our family and we just love her. Pawrade did a great job with everything involved with us being able to get her to California from Arkansas. Would definitely recommend and use Pawrade again. Thank you thank you thank you!”

Chuck O. · Sherman Oaks, CA
Verified · Oct 16, 2024

“Very pleased with this service. They were communicative during the entire process. AirTransport was also awesome and easy.”

Annee C. · Maricopa, AZ
Verified · Oct 16, 2024

“This is a genuine pet site. We picked a puppy and clearly he was raised by a very good breeder. We received the puppy bright and cheerful and very active, just like his description. We are very happy with the whole process orchestrated by pawrade and would highly recommend them. They called multiple times and answered all questions. The delivery team did a great job as well; feeding and taking care of the puppy during the long travel by road. The drivers were very friendly and courteous. The puppy was not at all stressed out by the long journey. He was very playful for hours after arrival.”

Ruth S. · East Rutherford, NJ
Verified · Oct 16, 2024

“It's been a great experience from my initial phone call to getting Frankie. All my questions were answered and everyone was helpful and nice.”

Damon M. · Nanuet, NY
Verified · Oct 16, 2024

“Parade was awesome to work with. They were in constant communication from when we were trying to make the decision on which puppy, until after he was delivered. They are very knowledgeable and helpful.”

Bradley B. · Springfield, OR
Verified · Oct 15, 2024

“Amazing service! Great communication! All my questions were answered in a few minutes. I was always in touch with a Pawrade team during the whole process. Everyone was very kind, caring pet lover. I was scared to buy a puppy online but after few communications with a Pawrade team I was very confident that this is very professional service and everyone concerned about puppies health and wellbeing during the delivery process. My puppy arrived very healthy, happy, playful and clean without any signs of anxiety or stress. Thank you for your professionalism. Definitely will plan to buy another pup soon! I wish you sell kittens too!”

Natalia S. · Nipomo, CA
Verified · Oct 14, 2024

“This was my first time working with Pawrade, I loved the process so much that I gave a referral to a family member and coworker. I love how all the information is given about the future furbaby and their parents. It also was very convenient to have all the different options for delivery or pickup. It helps to work with a company that is friendly and knowledgeable and helps future buyers from any scams or faulty advertising. I couldn't have asked for a better experience.”

Dawnlyn H. · York, PA
Verified · Oct 14, 2024

“We love our new family member Sadie :)”

Eryn T. · Lake Oswego, OR
Verified · Oct 14, 2024

“I had a great experience with Pawrade. We love our new little furry family member!”

Sarah R. · Gower, MO
Verified · Oct 14, 2024

“Love him!!!!”

Lydia M. · Scottsdale, AZ
Verified · Oct 13, 2024

“The process was very thorough and easy to follow. Everyone was professional and very helpful.”

Robert A. · Columbus, OH
Verified · Oct 13, 2024

“We would go through y’all again, if we were to get Emmie aka Kelly a sibling. Our only disappointment was the so called 30 day health insurance. Since we live in SC we were excluded from this advertised benefit. However, told we could purchase insurance. After speaking with representative, we declined. We will look elsewhere for insurance. Since felt like this was a “Bait & Switch”. Love our little girl, so thank you for help.”

Susan K. · Walterboro, SC
Verified · Oct 13, 2024

“Purchasing a puppy through Pawrade was seamless. From the moment I purchased until the dog arrived, the entire process was simple, streamlined and professional.”

Kelsey D. · Norfolk, VA
Verified · Oct 13, 2024

“We had a great experience with Pawrade!”

Amanda N. · Los Gatos, CA
Verified · Oct 13, 2024

“Everything and everyone went great We love our new adorable puppy”

Laura C. · North Reading, MA
Verified · Oct 13, 2024

“Absolutely the best experience ever. From start to finish the communication was spot on. From the purchase to delivery. Very professional in all manner. We will be purchasing another puppy in the near future.”

Nicholas R. · Shingle Springs, CA
Verified · Oct 13, 2024

“This was a first time online so we were hesitant, but were looking for a specific breed that no one had around our area and so happy as we had great communication and our puppy arrived healthy and is the sweetest. We couldn’t be happier.”

Anne-Marie D. · Williamstown, NJ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.