Verified · Sep 3, 2024
“I was very nervous to purchase a puppy through this program but everything worked out very smoothly and great! I have my new baby!”
Brandy B. · Claremore, OK
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 118 of 337 · newest first
Verified · Sep 3, 2024
“Pawrade was an amazing resource and support throughout the process of finding our puppy. They were resourceful and kept us updated throughout the exchange. Our puppy is now in his forever home and I would highly recommend Pawrade to anyone interested in a new addition to their family.”
Payton B. · Ashland, NH
Verified · Sep 3, 2024
“I m very happy to get puppy from you”
Pratik T. · Jersey City, NJ
Verified · Sep 3, 2024
“Great service and Buttercup is doing well.”
Derrell M. · Seneca, SC
Verified · Sep 3, 2024
“Franny arrived and she is more than what I expected. She has a great temperament and such a joy to join our family a little stubborn at times but so adorable.”
Wendy K. · Taunton, MA
Verified · Sep 3, 2024
“So much paperwork but since I was scammed I didn't mind.”
Galen A. · Winnabow, NC
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Sep 3, 2024
“I was so grateful to receive the our new addition to our family.”
Ruben C. · Hutto, TX
Verified · Sep 3, 2024
“We love our new family member! She arrived healthy and happy! Such a good dog already!”
Carmen G. · Phoenix, AZ
Verified · Sep 2, 2024
“I was honestly a bit nervous buying a dog over the internet. Pawrade was very response and helpful. I received my puppy two days ago and couldn’t be happier. He’s exactly like the pictures and he’s perfect!”
Alexander G. · Henderson, NV
Verified · Sep 2, 2024
“Smooth transaction, Healthy puppy.”
Shahram F. · Los Angeles, CA
Verified · Sep 2, 2024
“Great experience! Everything went well. The puppy is adorable!”
Anca G. · Hebron, KY
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 2, 2024
“Pawrade was so helpful from the very beginning. They were always welcome to answer questions and give advice about how to prepare for our new puppy. Transactions were very straightforward and delivery was smooth, although it was in the middle of the night. Our pup appears to be in great health and is super fun. I highly recommend!!!!”
Jarrod B. · Guyton, GA
Verified · Sep 2, 2024
“It was been a wonderful experience- all went well”
Patrick G. · Deltona, FL
Verified · Sep 2, 2024
“From the beginning till the delivery of my puppy, Pawrade was there to help me with any questions or issues I was having. They are the most caring people I have ever had the pleasure of doing business with. I know that if I decide to get another dog, Pawrade is the call I would make. Thank you all for your heart-felt caring in putting me in touch with my puppy.”
Gary F. · Jupiter, FL
Verified · Sep 2, 2024
“Pawrade is awesome. We found our little buddy through the site and the whole transition has been seamless. The staff on call has been super helpful, reliable and supportive. Anytime I had questions about our little pup there was always someone there to answer. Everything is well organized, and our flight nanny and breeder were in touch during crucial times, as promised. Would recommend 100%!!! Thank you”
Lane M. · Jersey City, NJ
Verified · Sep 2, 2024
“Pawrade representatives are patient and responsive. Link's chaperone made it frm Missouri to Buffalo, NY in just two days. Our puppy, Link, has fit right in with the other two dogs surprisingly quickly, giving our older chihuahua a playmate he wasn't expecting. Nothing more joyous than two chichuahua's racing each other around the house. He is a bit of a hellion, but pretty well potty-trained (although he still has to be watched closely). Thanks, Pawrade.”
Stuart G. · Buffalo, NY
Verified · Sep 1, 2024
“Got a puppy last Nov and now just received my second puppy. Puppies are trained and are so well behaved. Act like they have always known you. I liked the option of having my puppy delivered right to my door Delivery drivers take good care of your puppy while on the road. I highly recommend Pawrade if you are looking for a puppy. Thank you again Rawrade.”
Shirley C. · Jefferson, NC
Verified · Sep 1, 2024
“I am so thankful for pawrade! The whole experience was great from the purchase, right up to Liam/Milo coming thru the front door. He is perfect!! Everyone worries when they purchase online, But Ashley and Reagean really set my mind at ease.Now i have my forever friend!”
Sylvia K. · Michigan City, IN
Verified · Sep 1, 2024
“Excellent expérience. Would recommend this service to anyone looking for a special puppy! 🤩. I would rate you at 10 stars!”
Constance R. · Manassas, VA
Verified · Sep 1, 2024
“It was a relatively simple process, the hardest part was picking out which dog you liked best.”
Matthew B. · Bellevue, NE
Verified · Aug 31, 2024
“We are in love with our new puppy Giovanni (Samuel). Everything was so easy and everyone was very helpful. Thank you for our new boy.”
Susan M. · Naples, FL
Verified · Aug 31, 2024
“We love (Hermes) Teddy our mini golden doodle. He is as advertised loving, well socialized, is not a barker and looks at other dogs like he doesn’t understand their barking. The vet says he will make us a very good dog. He was 7 months when he arrived.”
Brenda C. · Proctorville, OH
Verified · Aug 30, 2024
“Words can not express my gratitude to Pawrade. They delivered. They handled all the details. They kept me informed every step of the entire process. I could not be happier with the service they provide.”
David J. · Canton, MI
Verified · Aug 30, 2024
“The whole process from choosing my new puppy to welcoming her to our home was so very easy ! Everyone who helped me either by phone , email or text were so helpful & nice. Thank you again for all your help . I love my new little sweet dog .”
Deborah G. · Lillington, NC
Verified · Aug 30, 2024
“Thank you so much to all the ladies that helped make this possible. Samantha, Shannon, Lois I appreciate all you did! I am in love with our mini dachshund Cricket! Go with Pawrade they are the best!”
Jayleen S. · Arlington, WA
Verified · Aug 30, 2024
“I wished there could have been a moment to meet the parents or see her crate. I don’t know. But they were amazing and the process was simple. We are super happy to have her!! Her new name is Lily.”
Corrie G. · Maineville, OH
Verified · Aug 29, 2024
“I am so pleased with the service I received from Pawrade. My puppy clearly came from a loving breeder and made a seamless transition to our family. Communication was frequent during the adoption process. I would recommend their services to others searching for a specific breed.”
Laura G. · Dayton, OH
Verified · Aug 29, 2024
“I am very happy with the service that Pawrade did. I had great response from everyone that I contacted from Pawrade. Our puppy is healthy and doing very well in our home. She has obviously been well taken care of by her breeder. She is a wonderful addition to our family.”
Christy H. · Simi Valley, CA
Verified · Aug 28, 2024
“Thank you so much for getting our pup to us she’s beautiful and we couldn’t be happier with start to finish how it was handled”
Jim H. · Meadow Vista, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.