Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“One Sunday morning I came across a beautiful little mini poodle named Tamara. I immediately got in contact with Pawrade and within 12 days Tamara joined our home. The process was easy and everyone involved was very informative and helpful. Never purchased a pet online before and was hesitant to do so this time. However, I would do this all over again. thank you Pawrade !!!!!”
“This adoption process was a great experience, from first point of contact to the delivery of our new family member.”
“I give this experience with Nonna 4 1/2 stars. Only because this time they lost her paperwork on the way here and I called the breeder and she had given me a bag of food and some things which I never received that either but one thing isn’t going to ruin how I feel Pawrade. It took her four days to get here and they kept in contact with me every day to let me know how she was doing, and when they would be here every time they called me or text me they were getting here sooner and sooner originally I was supposed to get her between 11 PM and 1 AM. I ended up getting her at 7 PM. When I called about the incident I got a call back within a few minutes and they’re gonna get me copies of the papers but as for the food and the things that breeder had sent is gone I never got it I didn’t know what to feed her, but all in all I thought I’d go back because I was services is good, so I still highly recommend them”
“Pleasant and friendly Customer service representatives, Answered all questions, smooth transactions, thorough communications throughout from start to finish- receiving puppy.”
“Everything was perfect! Lucy is Beautiful! Having the app on my phone & being able to track them was a huge help. Thank you”
“This has been the best experience. I was concerned about buying a dog cuz I've only ever done rescue but it was absolutely worth every penny. Our sweet Bethany is perfect and healthy and exactly what we wanted.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was a smooth delivery and the management was helpful. I got my baby safe and healthy. The service is great, my experience with Pawrade was outstanding. If my baby wants to have a brother or sister we will get again from the Pawrade. I also will recommended it to my friends and colleagues. Thank you very much to Pawrade to make families happy.”
“Pawrade was a decent company , the only issue I had was lack of communication toward the ending of the initial transaction . I absolutely love my fur baby and she is everything I have wished for .”
“Found the sweetest mini doxie through Pawrade. Thank-you for helping us find our little companion.”
“Absolutely, hands down the best experience I have had! There was professionalism from the very first conversation with Thomas, to the frequent shout outs and pictures from Lois, to the delivery team of Mark and Monica….i couldn’t be more happier! Our little ball of wonderful, our French Bulldog Rocco (formerly known as Forge), arrived on August 5th at 9 weeks of age. We love him so much. The process was easy and efficient. Frequent communications left us feeling confident. Questions were passed to the breeder that were answered. Never once did I feel that I wasted my money, or unsure what was going on with my Rocco, as we made the decision that he was the one we wanted at 2 weeks of age! Lois led us through the process of contracts and things being signed and the set up of the delivery direct to my door. I recommend Pawrade and Wags on Wheels! You won’t be disappointed in your decision.”
“She is a very sweet puppy. She got some food, potty and a bath. She then took a nap. Settling in well.”
“Charlie (Ruthie) is doing OK, but still not quite "at home". She is having regular times to go outside and urinate, also to eat. She has still investigating the area. Charlie often doesn't want to go put for a walk., but is very comfortable to be in pour presence. Thank you for giving us such an adorable puppy. Marion O'Connell”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very attentive. Great response timing. Caring”
“It was a very easy and efficient experience. The communication was solid and I felt very comfortable throughout the process!”
“Great process, would recommend!”
“We just received our precious frenchie 2 days ago! He is a beautiful, healthy pup and we’ve already received comments from the vet and others on the quality of breeding and high level of veterinary care he has received. The communication and level of knowledge from PetPay was top notch. I just wish the Pawrade operators demonstrated the same level of knowledge and customer service. Had a bad experience with an uncaring operator quoting me the contract I signed, canceling my reservation without my consent, and demonstrating little regard for my concerns about the health of the puppy. Finally got in touch with someone at Petpay that was able to ease my concerns but it left a bad taste in my mouth regarding Pawrade’s corporate policies and is the reason why I am wary of using Pawrade again in the future.”
“I was skeptical at first because I had never done this before but I am so glad I used Pawrade. The whole process was easy and I was in constant communication with the lady helping me. Our cute little Cora is full of energy and love and she has filled our hearts with so much joy. I highly recommend Pawrade.”
“Very good experience. Everyone from Pam to Sean went out of their way to minimize stress and allow this transaction to be one we would not hesitate to recommend. Mia is quite happy in her new home and we are grateful to all at Pawrade for their efforts.”
“The initial contact and process was seamless and enjoyable. Was kept involved in the process up until the transfer of responsibility to the transporter where there was some confusion. Pawrade has a site name which is different than the breeder’s given name which makes it a bit confusing for the new owners. However, the overall experience was good and we have a beautiful puppy. We are very happy.”
“Kutcher Kazansky Bennett is an energetic, gorgeous, well acclimated pup! He has not met a toy he does not want to play with or a water dish that can’t be splashed in. He brings joy to all who see him. Our well check confirmed that Kutcher is very healthy. He was clearly well loved and cared for by his breeder and others in the delivery chain. Thank you Pawrade for bringing us together!.”
“Our family got 2 puppies within weeks. It was so stressful to trying to figure out what dogs would get along. The Pawrade staff was patient while we finally figured it out.”
“Made the process very smooth, kept me apprised of every step and answered all my questions promptly.”
“At first we were skeptical of paying up front due to scams but everything went well. We are very happy with the dog we received. We saw photos of the parents and thought they were both great looking dogs. The transition went very . We drove seven hours to get her and she had no problems. The vet check the next day reported she was a very good breed.”
“We just love Giana. She is so loving and very active. The process was very professional from start to finish. She was delivered by the most caring people. Thank you, we are very happy.”
“Phenomenal experience working with Pawrade. Communication was exceptional and I was well informed of the entire process. I would highly recommend them to anyone looking for their next puppy!”
“Very well run with lots of requirements for new owners and breeders to ensure they are competent breeders and not puppy mills so you get a heathy puppy that is well socialized.”
“Wonderful experience. Pawrade was in constant communication with us during the process. There were no surprises. Our puppy arrived perfect & as described. We couldn't be happier. If you are looking to purchase a puppy, we highly recommend them.”
“Extremely pleased with the support we received. Pawrade provided very detailed information as to what we could expect from the beginning to delivery of our puppy.”
“Thank you so much! I was so scared buying a puppy online and the process was a bit stressful but the moment he arrived, we were so thankful! Amazing breeders, staff at parade and the delivery team! Thank you!!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
