Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“From the moment I made contact with Pawrade until the delivery and follow up after I received my puppy, I cannot say enough about the staff I dealt time. They were well informed, talked me through concerns, answered any questions I posed in a timely manner, all in all very positive experience. I would certainly recommend Pawrade to anyone searching for their fur baby.”
“So many crooks out in this world. Very happy with the first time, service, and transactions. Received my puppy, healthy and safe. It felt like a long time in coming. And was really not. Thank you so very much!”
“Pawrade was extremely nice and east to work with very informative, if they didn't have an immediate answer they got it and got back to me quickly. Thank you for helping us bring our baby home. He's AMAZING and we couldn't be happier. We love our Cabo!”
“From start to finish everything went great. Tedi is fitting right in. I would highly recommend you to everyone looking for a new puppy. Thanks!”
“The companies is very caring and they are very responsible my dog was treat properly by the carier came home health Thank You”
“The transaction went well. However it would have been much better if we could have done it at the breeders home. That’s what we did with our last two puppies. Her name is not Azalea now.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything was great. It was even better when the breeder brought him via plane as he was very happy.”
“Even though it felt like forever to get Fitz, I can not be happier with the way you kept me informed with what was going on. He is a blessing!!”
“Excellent service. We love our new addition to the family.”
“Process was very easy. Only issue was my puppy arrived very lethargic and dehydrated. I had to have her admitted to the animal hospital for two days. I don’t think they feed or give water to the puppies. It’s a very tough situation. Maybe buy a puppy older and bigger. But the process was great and my puppy is doing better and so happy.”
“Got my sweet puppy from pawrade and the whole process was seamless! All of my questions were answered timely and I’m so happy with my new pup!”
“Extremely pleased with Pawrade and the Pet Transport. Everything went smoothly and communication was informative and timely.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Our puppy is beautiful! She is the sweetest little girl. Everything went wonderful. This company Is very caring and so helpful. We were so nervous about buying our puppy online. We’ve had many dogs in our life and never did we ever buy them this way. But it was wonderful. The company that delivered the puppy to us were remarkable. Don’t hesitate. It’s a wonderful adventure!”
“Pawrade was great to work with to purchase our puppy. They were very communicative and answered all our questions and even worked with breeder to provide more insight on the dog. It was a smooth process and I would recommend to friends and family. Thanks for making this a great process for us. My daughter love her dog. He is a great fit for the family.”
“Great communication and willing to help with whatever they can to help ensure a smooth experience. Thank you so much!”
“I would like to thank Pawrade for my wonderful daughter Delilah ❤️ she is doing great my family loves her we fight over who is going to hold her i want to thank all the members that helped me along the way. I know I talked to alot of you couldn't have. Done it without all of you. Thanks 😊”
“Love my new puppy. She arrived healthy and clean. I waited a week before I got her. No complaints here!”
“Very Smooth process. Thank you. My furbaby is Perfect”
“We were extremely pleased with the transaction, and we are pleased with our new puppy.”
“I’m very impressed with the service Pawrade provides! Great communication and My vet was impressed with detailed health checkups and vaccine report my little guy came with. I have a happy, healthy new puppy in my family!”
“Tilly (formerly Taylor) is precious. Her puppy nannies were wonderful and very helpful with the paperwork. She has been exploring and investigating her new home. I found out that she is very determined and smart when she “Houdinied” herself out of her playpen. I look forward to teaching her other fun things to do. My 7 year old cat is investigating his new little sister. He doesn’t know quite what to make of her yet. Tilly just gives him a good licking (literally) when he gets close. I am looking forward to getting to know Tilly better and blending her in to our little family.”
“I couldn’t be more pleased with the wonderful service and support from Pawrade. From their kind and caring staff to their exceptional service…the experience of finding the perfect puppy for me was smooth and pleasant! Also, I couldn’t be more grateful to Down Home Pet Transport for their loving delivery of my puppy. It’s been an all around incredible experience. I’m so in love with my new puppy. Cha Cha and I thank you from the bottom of our hearts and wiggling tails!!!”
“We had, an excellent experience using Pawrade. From the moment we clicked the button to get our puppy, Pawrade was there to answer all the questions and to easily get us through the process. Our puppy was only 5 weeks old so we had to wait to get him. Any questions, concerns or requests we made were answered within an hour and sometimes in just a few seconds. Some of it was by text and some by email and phone. We got a person every time we called. The transport was excellent as well. Our puppy had a journey and arrived in perfect condition. He has had his wellness check and also a second visit for shots and the Vet said he appears to be perfect. We know he is. We are so happy we went this route as they guarantee no puppy mills and they guarantee their health. Thank you for all your work, we are one happy family with our new dog.”
“Everything is so well coordinated. We are truck drivers and picking up our new puppy went so well. I like that they really investigate the breeders so no puppy mill. They stayed in touch with us to the end. Would highly recommend them for anyone looking for any breed.”
“I chose my puppy, paid the fees, arranged for shipping by plane, had it cancelled twice by the Pawrade/airline due to weather conditions (too hot). Changed shipping arrangements. Requested by ground transportation. Best decision ever. Was able to track our new fur baby by Life360 and got him within 3 days to our doorstep. Puppy was happy, clean and well taken care of by his nannies. Thank you Pawrade I proved my husband wrong as he thought I was being scammed and I really was not getting a puppy.”
“I can't say enough how great Pawrade is. Everything that they said was all true, straight up no bull. I have been scammed before and was nervous on trying again to get a puppy. Well I can rest assure we have our little puppy and he is a bundle of joy. To everyone looking for a puppy this company Pawrade is legit. Thank you Pawrade!!”
“Very easy to work with. Everything went smoothly. Excellent breeder, the Puppy Wagon stayed in contact daily. Our puppy was in perfect health when he arrived. Couldn’t ask for a more pleasant experience.”
“We are so happy with Bella Rosa. She's a bundle of love and joy. Lots of happiness for us. We are very satisfied with Pawrade. Excellent service. When the time would arise, I definitely would go through Pawrade again!”
“I was pleased with your services and I love love love my new baby. He is already rotten 😊 thank you again”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
