Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I was very worried about the long journey Kelly had to take to reach me and come home but the couple who transported her had cared for her very well on her way here. She was energetic, happy, and played all night until she went to sleep.”
“This was an awesome experience for us. Our little girl is healthy, well adjusted and we had all of our questions and requests answered in a timely fashion! Great experience!”
“Everything went great from the first phone call to the morning my puppy was handed to me. I would highly recommend PAWRADE.COM”
“I have never met a more caring company than you guys all the girls Kelly Alicia Carly I can go on and also Jason and Len The guys that brought my little darling puppy to me, you guys are the best and if there was 10 stars on that page above, that’s what I would give you thank you so much ❤️🐾”
“Sabine is adorable and smart! The process of arranging to get her was seamless. It was a very positive experience. And well organized.”
“We got our 16 week old pug puppy ten days ago. The entire transaction went so smoothly and our puppy is doing great! I give 5 stars for great communication and organization. Everyone I interacted with was great and so quick to respond to questions. We had our puppy ground transported out of state to our home. The pet transportation company was great with communication and delivery too. I want to thank everyone I communicated with at Pawrade, our puppy’s breeder, and the transport company. We have an ARDORABLE happy puppy! Thank you!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Good experience only snag was stamps on vaccinations didn't match dates so Vet wasn't sure whether he got his latest vaccine. They were wanting to vaccinate him right then but I had them hold off because the message from Pawrade said no vaccinations within 10 days. Also he had fleas. But cutiepie lots of energy and great dog so far.”
“Overall I received a beautiful teacup chihuahua w/ a sweat disposition, just as pictured. I did have issues w/ not receiving weekly updated photos n updated puppy weights as I requested. Even a wrong picture was mistakenly sent which was very concerning. My biggest issue was that the breeder’s contact number was withheld, which I think needs to be addressed. Overall everyone was very kind n professional. The transportation service was outstanding. They updated me on pick-up n provided an estimated time of delivery. The gentleman was friendly n knowledgable. But, most importantly he handed me safely this beautiful little timid puppy at 3:30am. But, by 5am she was comfortable n was fast asleep cuddled on my neck. Overall the experience went well with just a few issues. But, best of all I’m very happy that I received this beautiful puppy that has provided me with unconditional love!”
“This website is the best to ever exist, I have no words to say how good this website is. My puppy is the cutest and sweetest little thing. 1000/10 would recommend”
“I want to thank the whole team at Pawrade for absolutely excellent service.My puppy is healthy and arrived happy and is doing amazingly well in his new environment..I couldn't have asked for anything more.Thank you!!”
“Everything went very well. My puppy arrived today and he adorable! The travel did not seem to get him down at all. The process did work well and the team was in contact with me all along the way. They were also very responsive to any of my questions. Overall a very good experience!!!!”
“Thank you so just for Vienna she is just perfect! My daughters love her! She is a perfect addition to our family. I appreciate how simple, communicative process this was!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Process was great, communication fell short with transport. full delivery was obtain of puppy. my family is happy.”
“Pawrade did an Excellent job. Thank you Amit and Donna!! Thank you all the people who help me get all my furry friends. I would highly recommend them to the fullest. Even the door to door delivery was wonderful. My furry friends are so adorable and seem to be very friendly. i automatically fell in love.”
“Alvin is the 7th Cavalier King Charles Spaniel I have purchased using Pawrade. As in the past, I was very satisfied with the way the transaction. I have one concern and it is with the breeder. I received no information regarding how Alvin was fed. He sent me some of the food, which I appreciate, but no info on how much to feed or how many times a day to feed or did he free feed. This is important info to have when trying to transition a puppy to a new home. I would appreciate someone contacting the breeder and getting this information for me. Thank you.”
“We love our new fur baby and continue to feel very supported by the Pawrade team.”
“Everyone was helpful and supportive. Thank you”
“We are so pleased with Pawrade’s professionalism and their desire to do the best for their pets and new owners. We felt cared for, they answered all our questions and we felt very confident that they had our sweet Penelope’s best interest always on their minds. We are extremely happy with their care and thoroughness and thank them for our perfect puppy match. We are smitten with our sweet puppy….she’s the best!!❤️”
“My pup is coming around very nicely. I would never make a pup travel 3 days in a van to get to me. I would find a dog much closer so that I could pick the pup up myself. He was scared and that's understandable, but he is blossoming into a very smart young dog. He passed his vet check with flying colors...and the vet loved his calm demeanor. He has gained 2.6 lbs. since Monday and he adjusting to our lifestyle.”
“I was very nervous and skeptical of this process, and a first time puppy mommy. But the staff were really supportive and coordinated a call with the breeder that helped put me at ease. Our pup had been with us now for 5 days, his exam was all clear here (no health issues), and he is literally the best puppy! Seems to have been so well taken care of before he came to us at 3 months old. Again, this was a very scary decision to make, online and not meeting a pup or the breeder in person. But has turned out to be the best decision made! I’m very happy we took a chance and have the perfect pup”
“It was so easy. Everything was explained and taken care of. Even the person that delivered her to me was really awesome.”
“Thank you for making the process easy. We love him.”
“Pleasant transaction all the way through. There was constant communication through out the process. I received my puppy happy, healthy and as pictured and described. Thank you pawrade :)”
“Puppy is everything that we wanted. Pawrade was very helpful with the purchase of our New family member. Would recommend to others.”
“I was hesitant to buy a dog online because all of the online warnings of doing so but I am SO GLAD that I did! Both Pawrade and their pet concierge service made the entire experience so simple and straight forward with literally zero hiccups. They maintained constant contact throughout the entire process and were quick to followup on any questions that I had. Highly reccomend.”
“Pawrade was the absolute best. Everything was streamlined and communication was excellent. They advertise "no puppy mills". I had a chance to actually pick up my puppy at the breeder and the conditions were immaculate. This was certainly no puppy mill. The puppy was extremely well socialized and in perfect health. So what they say is what they deliver. They were true to their word.”
“Getting a new family member is exciting beyond belief! Getting her from people you don’t know could be daunting and stressful. However securing Valencia (now Sydney) through Pawrade couldn’t have gone more smoothly. Absolutely everyone had Sydney’s and our family’s best interests in mind and the follow-through from beginning to delivery was handled professionally and compassionately. Thank you for helping us get our sweet baby girl!”
“Overall the experience was very good. It is all the emails after committing to buying the pup that was stressful. All the emails were not clear and when I tried to contact someone it was the weekend and nobody replied. It was stressful because the required tasks were time sensitive. I got the pup and he is great so like I said the overall experience was a good one, they just need to tweak their process a little to make it easier to meet the demands of the purchase.”
“We are very happy with our new puppy, thank you for your professionalism”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
