Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“They did a great a job ! It was great to be able to watch their path here through Life360 and the updates given by the drivers. We received a healthy happy little puppy. Thank you 😊 The Mead Family”
“Mine was a pretty good experience, people were all very knowledgeable, courteous and caring.”
“Our Osaka is so precious to us. We now call her Little Alaska. She hops around like a little bunny and prances like a cat in our backyard. We are filled with so much joy having her with us and are already making precious memories ❤️ 💖”
“Hope, now named Molly, is the absolute sweetest little girl. We cannot thank you enough. Your breeder was marvelous. Sent us a great care package with so much fantastic genetic information. So appreciated.”
“Hi everyone! I must admit, I was worried about ordering a puppy online. Outside of my reservations, this was the best thing I could’ve done for me and my family. Thank you pawrade!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We couldn’t be more pleased with Pawrade. We found the puppy we were looking for. She is the sweetest little girl, enjoys cuddles and very affectionate. She even sleeps through the night. She loves everyone that has come to visit her. Also very happy with Furry Freight Pet Transportation, Tyler was awesome keeping us informed when he would arrive. He let us know that she traveled well and even ate her food. Would highly recommend.”
“From start to finish this was such an easy process”
“Just an awesome experience. He’s a joy, healthy as an ox. I couldn’t have asked for more. The drivers were great you can tell everyone that you deal with thru pawrade love dogs. Very happy.”
“Pawrade brought me, my first-ever fur baby. I am truly grateful for the attentiveness and constant help through the process of getting my puppy. All my questions were answered throughout my time on Pawrade and I can't thank them enough!”
“Spencer with Pawrade was very helpful and made me feel comfortable with my decision. I'll be honest; I was a little worried about not knowing an internet puppy transaction. Spencer was great in letting me know details. I picked up my gorgeous puppy in person and met the breeder. Enos was kind and so helpful as we set up a meeting. She (my puppy) was everything that I hoped and dreamed of. She has settled into her new home with us and follows me everywhere. We are besties Pawrade's emails letting me know details was so very helpful as I was getting ready for a new puppy in my home. Thank You so much :)”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything went smooth got exactly what i wanted for a happy pup for my family and staff was awsome”
“Pawrade was very easy to work with. They have a lot of rules, but that's what made me feel comfortable with them. They want to be sure their puppies are going to be well cared for. I would definitely recommend Pawrade!”
“Nice delivery - calm and happy Ragamuffin slept by me the first 3 hours Did not want to walk or play tug of war with a toy”
“The whole adoption process & delivery was fantastic! We are thrilled!”
“We had such a wonderful experience with Pawrade. I love their anti-puppy mill stance and their team is professional, friendly and communicative. We love our little puppy girl so much.”
“Yall helped me alot, to make this experience as easy as possible. I'm very happy with my baby he is a bundle of joy and we have so much fun.”
“We had a great experience with Pawrade. We received our puppy yesterday and she was everything we were hoping for and more. We appreciate that every time we had a question we were answered very promptly. I would highly recommend getting your forever friend through Pawrade.”
“Excellent thorough work by Pawrade teams. Some small health issues but a wonderful puppy who is loved by all!”
“We are very happy with our new little fluffy puppy and the process was very simple and you walked us through ever step of the way thank u”
“Very good service. They accompany you throughout the entire process”
“The entire experience was great. I appreciated the process, communication, and the confidence that came with getting my new pup!”
“Overall, a good experience. However, once payment was complete, response times clearly weren’t a priority. Also, we were set to pick him up on a Thursday, couple days prior when I’m finalizing everything, I find out. I can’t pick him up until Saturday. Raegan didn’t seem to want to go back to the breeder when I wanted to know “why” our time was pushed back, can we do Sunday….no. Because Breeder doesn’t do Sundays(rather than ask). Also my husband was at CVS to pick up the pup and the pup was waiting at McDonalds. Some nuances that could use improvement.”
“Everyone was so responsive to what I was hoping for and making it happen. I sit here today holding the piece of my heart that I was missing!”
“PAWRADE is definitely the way to go if you want a new puppy! This company knows what they’re doing and they know puppies! From beginning to end, I felt like I was in very good care and that my puppy was going to be well taken care of until she arrived at her new home! Our Miss Violet was hand-delivered to us by the kindest people that transported her from Missouri to Utah. I cannot say enough good things about how they helped me find the sweet little girl of my dreams! Thank you, PAWrade!”
“Amazing communication, puppy was happy and sweet, they were so kind!”
“The representatives were courteous, knowledgeable, and responsive. They helped guide a novice like me through a relatively involved process. I don’t see myself having more than one dog at a time but I would absolutely use them again as well as recommend them to anyone interested in ethical adoption.”
“This was an amazing process and we LOVE our new furry family member! The Pawrade process was so reassuring the whole time. We were of course cautious but we have been so pleased with the whole process. We're glad we leaned in and now we have the most precious little girl!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
