Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“All the information and reminders about puppy care and requiring an immediate vet visit after you have received the pet is very well thought and planned. Everything went very smoothly and we're happy to have our new Standard Poodle pup.”
“We are so in love with are Sophie May…She is so happy and loves her big sisters and really big yard to play in🐾🐶🐾”
“Everyone we dealt with was extremely friendly and helpful! Love our new puppy!”
“We were very pleased with the whole adoption process. We are absolutely thrilled with Montgomery. He is exactly what we wanted.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I would have loved to find the dog I have been looking for in my state....nice to see where your new baby comes from. But Pawrade has helped me a lot. I have a new baby, that appears healthy, and happy. This is a good concept, and you are doing it the right way....honest breeders, and needy mom's and dad's out there, brought together.”
“Overall easy process, pawrade customer service was straight forward with information available to share, instructions and gave good pointers. Travel process was a bit tedious.Air transport was my first choice but due to weather climate not being met. Ground transport it was. I received my puppy within two days via ground transport. Transport personal were great. Met life pet insurance phone number was a bit delayed. Took me three attempts to actually talk to a real person to set up the policy. Once I was able to communicate with a real person. The MetLife pet CS rep explained the policies well.”
“First class process the whole way! My family couldn’t be happier.”
“I had never used a service like this before. From start to finish working with Pawrade was wonderful. Once I selected my dog Pawrade made sure everything went smoothly and made sure he was in perfect health when he arrived at my door step. I would highly recommend Pawrade to any of my friends or family looking for a new dog.”
“We Love our Pup. The process was nearly seamless. The staff at Pawrade were sure to be in communication with us and made sure all of our questions were answered. We opted to have our puppy ground transported directly to our door. The transporters were very professional and courteous. It was obvious our girl was well taken care of. She is very happy and playful when she isn't fast asleep. We had her to the Vet for a well-check after receiving her and she had a clean bill of health. I would definitely recommend Pawrade.”
“Pawrade was wonderful from the moment i reached out to them through the entire process of selection, finance, transportation, preparing, what to expect and so much more. Very supportive, always there to answer questions, send pictures of your reserved dog. Pawrade is the best start to finish.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I could not be any happier. They did an amazing job of keeping me informed during the entire process. Plus they also answered all of my questions for me. The delivery was flawless. I would recommend them to anyone looking for a puppy.”
“It was a wonderful simple process and Tank is wonderful and settling in great! So happy to have had this experience.”
“Excellent. Puppy was clean, healthy, and happy,”
“Purchasing a puppy from Pawrade could not of been a better experience. From the initial communication in buying the puppy, to afterwards in preparing to bring the puppy to his forever home. Lois on the concierge team was so helpful and informative on what to expect. Morgan on the travel team was also very helpful with prompt replies. Along with the Pawrade support team, their Wags and Wheels nanny travel service was outstanding. They kept us informed on travel logistic and took good care of our puppy on the way to us. Would 100% recommend Pawrade !”
“The entire process was comprehensive yet seamless. We found the perfect puppy and he was delivered on Tuesday. He (Zeke) is healthy, handsome and precious. Thank you Pawrade!”
“Communication was very effective. Anytime I had a question it was answered. Instructions were detailed and very useful. I would recommend them.”
“Pawrade did a great job in managing our acquisition of our sweet new puppy. I was initially skeptical but they hit it out of the park! Wags on Wheels was incredible too, it was so exciting tracking our new puppy’s journey to us. Thanks!”
“5 Star rating for Pawrade. My puppy was delivered in the time frame they promised. She was incredibly socialized and well adjusted. I would use Pawrade again. The technical support as well as all the emails and communciation made the process a breeze. Thank you sooo much. We love our new family member,”
“This puppy is the king of puppies! We are all in love with him. Perfect in every way! I highly recommend!”
“Your support was very good and good communication. The dog was exactly as the website described and picture”
“This was a great experience. We were given the information we needed and the descriptions were accurate. They answered our questions and kept us informed. We picked up our healthy little bundle a few days ago and we are so happy.”
“I love my new puppy. Pawrade made it an easy experience getting Hunter. The have even done follow up to make sure he is adjusting.”
“Everyone was very nice!! Everything went smoothly. I would highly recommend you all”
“Im very satisfied with Pawrade. Very attentive and dedicated.”
“We are super happy with the experience and love our new baby boy. He's got an amazing personality and the process went smoothly. If you cannot find what you want locally, this is a great option. Would recommend talking with their staff.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.