Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Claire is an awesome puppy. I love her. Thanks for all the help you have given me in acquiring such a sweet dog. Working with Pawrade was really seemless and you were able to answer all my questions and concerns.”
“From the start of identifying George our lab puppy on the Pawrade website it was extremely easy to arrange his purchase and pick up with his breeder. Pawrade were very helpful from start to finish of the process!”
“I can’t rave enough about pawrade!! The whole experience from beginning to end was amazing! I got my little girl this morning, she’s amazing!! I couldn’t be happier”
“This company is the best I’ve ever seen. The staff guide you through the whole process, up to the delivery of your pup. I asked for a video from the breeders, to make sure it wasn’t a scam and they did. The delivery guys were very professional and my chichuchua arrived a happy, non stressed dog. I would recommend this company to anyone looking for a pup. Thank you so much Wendy”
“Pawrade makes the process of finding a puppy very easy. They were very responsive to my phone calls and instantly put me in a message chain and things moved very quickly. We love our puppy and would’ve never found her without Pawrade.”
“Paxton is a calm, happy and very smart puppy. He is an amazing quick study. The People from Pawrade were courteous and helpful. Thanks to all who helped with our first new puppy in the last 15 years.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We love our new puppy! Had a great experience with Pawrade. From the initial transaction to receiving our new girl, Pawrade kept us updated with regular text, email, and phone messages so we knew the status, and each next steps. They also provide plenty of guidance and material on how to prepare for the new puppy that was helpful. She arrived with all of her papers and proper vaccines - and was healthy and very playful the day we got her. Would strongly recommend Pawrade to others wanting a new dog and all the assurances they will be taken care of.”
“Everything was super easy and smooth! Everyone was so helpful and kind in the process.”
“The entire process was amazing from the first txt I received after inquiring about a cute puppy to all the helpful communication until the day my girl came home. My new happy healthy puppy is all I could ever asked for. I'd highly recommend Pawrade to anyone looking to add a fur baby to their family!”
“We had an extremely smooth and pleasant experience with Pawrade! We live in MN and got our pup in IN. Communications were clear from Pawrade and our breeder. We felt confident that our breeder was excellent and that the whole thing would be legit. We now have our puppy and are so happy!! :)”
“I’m very pleased with the experience we had with pawrade. I’m very happy with my new baby. He’s so sweet and loving. He’s adjusting very nicely. I’m glad that we used pawrade !!! Thank You for your service !!!”
“You guys are great. It’s the second time we’ve gotten a dog through you and we love the service and security.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very smooth and easy process. Great care and love for the puppies. Excellent customer service and communication from start to finish. Would totally recommend. We love our new family member. Couldn’t be more happy!”
“Can not be more impressed with our experience. Phones were answered promptly, communication was extensive and all encompassing, there were no surprises. From our first call to Pawrade and the arrival of our puppy only 14 days passed. Our puppy arrived in excellent condition and perfect health. We would use Pawrade again!”
“Wow - Pawrade was incredible! I've only ever had rescue dogs but my family wanted a mini doxie and we reached out to Pawrade - and they sent me the most INCREDIBLE girl who is now a part of our family. Cannot recommend them highly enough - a great experience from my first questions online to my sweet girl at the door and beyond! xxx”
“All the staff was extremely kind, helpful, knowledgeable, and efficient. I am so happy to have my little pup safe and sound. The transport team did a great job and the pups arrived happy and excited. Worth the money!”
“What can I say - where do I start? Every person I communicated with from start to finish were amazing. So helpful, informative, excited for me and continued to offer assistance or go over details again as I needed. Finding my new furever friend though Pawrade has been a breeze. My little one is absolutely perfect for me and my lifestyle. She is adjusting wonderfully, responsive, playful and chill when I need her to be. She's come from a fantastic breeder who I personally dealt with when I met my puppy - great people - so friendly and willing to be of assistance if I had any concerns. My baby, Kiani is super healthy, happy and a cuddler - so much love. Thanks Pawrade!”
“This was such an easy, smooth process. The team helped every step of the way until our pup was home. He’s adorable!”
“Excellent experience… our little baby Corgi baby is the cutest and Pawrade did an excellent job walking us through the process all the way to the day we got little Jaina!”
“Pawrade folks were very professional. Communication was clear and prompt. We are very pleased with our Yorkiepoo puppy.”
“Pawrade was amazingly awesome! The whole process was easy and the communication was constant. Everything was addressed and instructions were clear to understand. I would recommend Pawrade to anyone!!!”
“I was very happy with the entire process, and how much communication there was. Isaac came healthy and is having a great time running around exploring his new home. He is so perky and playful despite his long trip here. I thank you so much for all the hard work in getting him here, safe and happy!”
“Just perfect. The two guys who delivered her were incredibly helpful all along the way. I have renamed Pandora to Minnie 😁. She is a bundle of energy 😊 thanks to everyone!!”
“Our little Ferdinand is a joy ❤️ Thank you so much. He has adapted incredibly well and his tail won’t stop wagging! ”
“It’s been less than 36 hours of bonding time and I have to tell;first, I need to wipe away the tears. She’s my buddy and I’m her sworn protector. The joy my little pup has given in such a short time is phenomenal! I am a cancer survivor but because I had to give my life up to do my battle with that infernal invisible monster, I lost a lot. You’ll never know, but in a few short hours I know she’s my forever. I took her to my vet today and was told she was highly intelligent and physically amazing! I’m not one to endorse things, but in this case I would be happy to make an exception. I love her and I believe she’s fond of me. If my illness was to rear it’s ugly head again, I have a line of people waiting to help or worst case scenario, adopt. She made that big of impression! I would and will recommend your services; you guys rock! Thank you for this gift.”
“We experienced a great process purchasing our puppy! Very reliable and helpful with every step. The delivery process was the best! We would highly recommend this company to anyone looking to add a furry friend to their home!”
“This site is great! They made everything so easy for us to receive our pet. They made sure everything was as they described in there contract. Will definitely go with them again when I’m ready for another pet.”
“We are more than pleased with the entire process. This is one smart puppy we now own.”
“Our new furry baby is already after less than 24 hours a part of our family. He slept all night the night we got him and has already taken over our couch like he should! Thank you!”
“The “process” is complicated but it makes sense. The people involved know their place, and the puppies are better protected. Thanks to Tara for being so nice. My puppy is everything I could ever want!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
