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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 122 of 337 · newest first
Verified · Aug 2, 2024

“My entire experience was TOP NOTCH, from Starr to arrival.”

Charles H. · Fall River, MA
Verified · Aug 2, 2024

“At 1st I was a little ok, a lot skeptical about this as I know there are a lot of scams out there. However, once I reached out and talked to them, all my worries went away! Pawrade was easy to work with and communicated the whole way. There were no surprises and I received the same puppy that was in the pictures! My puppy had about a 12 hour delivery ride and the delivery service communicated every step! My puppy arrived in perfect health and good spirits! My Little Man is a perfect addition and such a bundle of joy! Thank you Pawrade and I will use again if Little Man needs a playmate!”

Brian W. · Canal Winchester, OH
Verified · Aug 2, 2024

“This was my first time buying a puppy and Pawrade made very easy. I had peace of mind about the breeder and the process, Donna, Reagean, and Lilly were so responsive and friendly. They made sure the process is as easy and straight forward as possible.”

Kharaam S. · Santa Clarita, CA
Verified · Aug 1, 2024

“First time dealing with Pawrade. I plan on sharing with my family and friends the friendly and beyond helpful transition from first phone call until she was home in our arms. Pawrade is the way to go when you are looking for that specific breed of dog.”

Mary L. · Anaheim, CA
Verified · Jul 31, 2024

“PawRade has been amazing; from my first call to the Friday before she arrived. I was given updated pictures, everyone was so responsive and pleasant. I would recommend PawRade to anyone looking for a puppy. I was not notified of arrival arrangements, in error I am sure. Received a call the day of arrival that she was “in the air”. Everything came together with a bit of scrambling and she is home and wonderful! The breeder reached out to check on her. So appreciated! She gave me ideas for feeding as Nettie was not eating. I have her number and would have no problem calling if I have questions. Overall, this was a wonderful experience! Thank you for my little Nettie!! She is precious! I am so very thrilled!”

Leisa R. · Olympia, WA
Verified · Jul 31, 2024

“I cannot say enough good things about my experience with Pawrade. Everyone was caring and kept me informed every step of the way. From your customer service, to the breeder and to the transport company, all were outstanding.”

Lynn B. · Ormond Beach, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 31, 2024

“Everything went smoothly. Transfer happened about 4:46 AM a little earlier than I prefer but everything is good & Gary is very happy here running around with Meredith my other Westie.”

Roy B. · Newport Beach, CA
Verified · Jul 31, 2024

“I have such a love for the Dachshund breed and that is all that I have ever had. The personality that comes with them is irresistible and unique to say the least. I came across Pawrade online and started my research of this company and its process for matching people like me with loving puppies. When I made the final decision to get "Rudy" as he was known on the site, I requested more info and pics and my email was responded to immediately. I cannot say enough great things about Pawrade as they walked me through every step, every question or concern before during and after Rudy was delivered to my front door. I highly recommend getting your furevery pup from Pawrade. The process was wonderful and they will continue being there for you in the future. Also, Rudy is now knows as "Banks" who is already the head of household to my other dachshunds. Thank you Pawrade for connecting me to my sweet baby boy Bannks.”

Rhonda M. · Zebulon, NC
Verified · Jul 31, 2024

“We got our first dog after waiting for so long. Pawrade listings and info has helped us make informed decision. Their process was pretty thorough connecting us to the breeders and taking care of all the logistics to get the puppy to our home (via ground not air though). I would recommend if you are looking for a very specific breed in mind and waiting for the perfect puppy for you or your family.”

Jaeho S. · Los Altos, CA
Verified · Jul 30, 2024

“I appreciate the communication between us while we was trying to adopt Zane he's such a loving addition to our lives ❤️ Happy to have come upon your online business ❤️”

Jerome B. · Rincon, GA
Verified · Jul 30, 2024

“We are please with the transactions , And we are happy to have, Layla in our lives, She brings so much joy to our hearts!!!!”

Derrick M. · Chicago, IL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 30, 2024

“Great!!! Do not give it a second thought if you’re looking to purchase a puppy or 2 from Pawrade. We highly recommend this company to buy that perfect puppy from reputable breeders that are very well vetted. Our breeder was very accommodating and his daughter that delivered our puppy was very respectful and kind. Last, but not least all of the representatives at Pawrade are very knowledgeable and timely in returning calls or text messages. Thank you! 🐾 😊”

Mara D. · Eagan, MN
Verified · Jul 30, 2024

“Everyone was very helpful! They made it very easy to help with the process. I rate them extremely excellent!”

James D. · Venice, FL
Verified · Jul 30, 2024

“It was our first time looking for a fur baby online. I would highly recommend Pawrade. The team was professional and quick with message updates. We are so happy with our sweet Delilah! 🐶💕”

Maurice C. · San Bruno, CA
Verified · Jul 29, 2024

“A very good process from start to finish”

DiAnna G. · Lakewood Heights, GA
Verified · Jul 29, 2024

“Every step of the way was explained every email or text was answered immediately I was kept up updated all the time that was perfect, but the puppies themselves are the best puppies in the world so well taken care of so well trained already so clean The Travel was perfect. Came right to the airport delivered with a nanny was awesome. I would’ve recommend to anyone”

Scott L. · New Port Beach, CA
Verified · Jul 29, 2024

“So I was browsing around for a puppy and stumbled upon Pawrade. I saw the perfect puppy and decided to go for it without hesitation. After I reserved the puppy, I started reading reviews and I saw a few bad ones that made me second guess my decision. I let Pawrade know about my fears and how I thought I might be caught in a scam but they gave me the proof I needed to put my fears at ease. Long story short, me and my puppy have been inseparable for almost a week and I've got nothing but good things to say about Pawrade! The process seems sketchy at first because you have no contact with the breeder but don't let that deter you from finding your next furry friend.”

James A. · Midland, GA
Verified · Jul 29, 2024

“Superb experience with Pawrade. This is our second adoption from them and can’t say enough positive about the whole team. Entire process of adoption is amazing. The team members are super kind and very thorough.”

Justin K. · Bloomfield Hills, MI
Verified · Jul 29, 2024

“It was so easy to work with Pawrade. Everything went smooth from reserving Jolene up until pick up. They were Very protective of their pups ensuring the pups are going to a loving and caring home. Would definitely go through them again”

Mary C. · Chicago, IL
Verified · Jul 29, 2024

“Very nice people, they did a great job of getting our puppy 🐶 to us. Thank you all. 👍”

Gloria H. · Johnstown, CO
Verified · Jul 29, 2024

“Pawrade was convenient to search for the specific breed of puppy we were looking for. We are soooo in love with him. We picked him up and was able to meet the breeder. The staff at pawrade was warm and very helpful through the entire process. I highly recommend it!”

Willie W. · Liverpool, NY
Verified · Jul 29, 2024

“What an amazing experience!! I am so pleased with the entire process and the baby is perfect!”

Amy G. · Orlando, FL
Verified · Jul 29, 2024

“Fantastic experience from start to finish! The staff was very attentive and provided great guidance. Will definitely recommend! Thank you!”

Charlie C. · Chicago, IL
Verified · Jul 29, 2024

“All went smoothly. Very well organized, good and dependable communication and flight nanny awesome! Luna is a happy little girl as am I!!”

Mary T. · Wareham, MA
Verified · Jul 29, 2024

“We were heartbroken after our 15-yr old Shiba Inu passed away. We missed the pitter patter of little feet and wanted another Shiba. We considered a shelter but longed to love a puppy. Pawrade provided so many options and walked us through the adoption process step by step to ensure top quality breeder. Suki arrived at 3:45 AM this morning and we are thrilled.”

Cathy L. · Lindenhurst, IL
Verified · Jul 29, 2024

“We are so happy and in love with our new puppy and the service provided by Pawrade, the breeder and 3rd party delivery service. Over all the communication and system was very good and helpful.”

Jill S. · Newton, MA
Verified · Jul 28, 2024

“The process was very smooth. Everything that was laid out in the website happened exactly as stated. It was easy and quick to get ahold of my concierge and all questions were addressed in a timely manner.”

Michael B. · Saint Johns, FL
Verified · Jul 27, 2024

“Everyone was lovely. It was a great experience. We are so happy with our new family membet”

David M. · Los Angeles, CA
Verified · Jul 27, 2024

“Everything went smoothly professional. We couldn’t be happier with our new little guy!”

Eric J. · East Hampton, NY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.