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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 125 of 337 · newest first
Verified · Jul 9, 2024

“Gabby/Karly is an AMAZING little pup. She couldn’t be more perfect. Thanks for helping me find my little angel.”

Monica M. · Melbourne, FL
Verified · Jul 8, 2024

“As a vet tech I was a little leery of getting a puppy this way but have to say I was very impressed by the whole process from initial inquiry to delivery. She is a very sweet dog. Being older it's taking her a little bit longer to settle in but I expected that. I may actually do it again to get her a friend when my elderly dog passes.”

Judy D. · Chandler, AZ
Verified · Jul 8, 2024

“Referred to Pawrade by a friend. My puppy is awesome. Very social. Lots of communication during the process. Happy to have her home.”

Mary M. · Perkasie, PA
Verified · Jul 8, 2024

“We found our perfect puppy!! The process was extremely thorough but seamless. From the time we purchased her to getting her home, the entire process was quite easy. Pawrade and the transportation company that delivered her, Wags on Wheels, kept us in the loop every step of the way. She came to us very healthy and still thriving as of today. We couldn't be more pleased with her. The only issue we had was we were not aware of the hidden cost and extra fees involved, as well as the high rate of taxes. We spent significantly more than what we expected to spend based off the price that was advertised on the website. We were a little taken aback at all the documents we had to initial and sign as well as the ID verification process, but that's okay as we understand that everything had to be thorough. Our suggestion would be to add a note of what the price advertised on the website does not include (such as "Does not include taxes, transportation, and Health Guarantee fees, etc."Thanks again!”

Amanda K. · College Park, GA
Verified · Jul 8, 2024

“I am thrilled with Trevor. He is a wonderful puppy. He is smart , funny, and most of all healthy. I can't say enough good things about him. I was hesitant to buy a puppy through a web site for all kinds of reasons but the Pawrade process was professional with lots of security checks in place for the puppy and the purchaser. The Pawrade ppl and the Breeders were transparent and reachable. Thank you so much for bringing me Trevor.”

Peggy P. · Downingtown, PA
Verified · Jul 8, 2024

“Everything from looking to buying to my new baby arriving was excellent! The website makes it easy, they were very helpful and professional, and love their puppies!”

Marynell Y. · Young Harris, GA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 7, 2024

“Our puppy arrived after 6 nights on the road in the “Puppy Wagon” delivery service. I didn’t realize how long it would take. She was everything we had hoped for. She did have Giardia on arrival so the 1 month MetLife insurance is helping pay for the fecal test and the medication. She’s a sweet little girl and we’re in love! Thanks!”

Dana M. · Stillwater, MN
Verified · Jul 7, 2024

“All parties provided constant contact and instructions. My puppy arrived very stressed and has been throwing up for 8 hours. The delivery team was very kind and had washed my puppy before delivery.”

Deanna M. · Peoria, AZ
Verified · Jul 7, 2024

“We are happy with our 🐶 we have her Jesse she is very smart she is crate trained and is being housebroken we are so glad we found you great breeder you have taken away all of our fears about owning a puppy thank you”

Harold M. · Massillon, OH
Verified · Jul 7, 2024

“Excellent customer service. We received our new puppy within the expected timeframe, and they directed us to a great breeder.”

Niloofar M. · La Grange, IL
Verified · Jul 6, 2024

“Everyone at Pawrade was helpful, friendly and made the whole process easy. We love our new puppy and thank you so much. Pawrade is a great way to find the breed you are looking for and the postings give great information about each dog. This is the second puppy we have gotten through Pawrade and we couldn't be happier.”

Wendy G. · Newport News, VA
Verified · Jul 5, 2024

“Absolutely love our new Furbaby. Pawrade made everything so smooth and seamless to avoid unhealthy animals and scams. Couldn't be happier!”

Channele P. · Olathe, KS
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 5, 2024

“Abbott is wonderful! So happy and well adjusted. He is very smart too - doing great with potty training and has learned sit and lay down already. We are also working on communication buttons. He comes to work with me and everyone just adores him. ❤️”

Catlynn C. · Warwick, RI
Verified · Jul 4, 2024

“Very professional and personal. Always kind and quick to respond to questions and concerns. Finalizing the transfer of ownership and figuring out how to upload first vet appt. Docs were a bit confusing but other than that a very smooth well organized process. We now have the sweetest pup EVER and love her to pieces!!!!!!”

Tina N. · Corvallis, MT
Verified · Jul 4, 2024

“I’m in love with my puppies! Working with Pawrade was Fantastic. They were quick to respond and met all of the promises listed on their website.”

Kimberly F. · Allen, TX
Verified · Jul 3, 2024

“Formerly Odette goes by Wednesday now. She is awsome. Thank you all for everything. My next puppy will come from your wonderful company.”

Terry A. · Las Vegas, NV
Verified · Jul 3, 2024

“I couldn’t be more happier and pleased with Pawrade. We just live and adore our new puppy, she is already home and part of the family. I’m not going to lie to any one reading this, Pawrade is the perfect place to purchase a new puppy. I know there are ALOT of scammers out there as we found out and thank goodness we never sent the money. So we were a little hesitant at first but we read thoroughly thru there website as well as contacted them and spoke to several people who informed us it was legit. They were right and they had a secure payment process. They kept in touch with us during the process to let us know what the next steps were and what we needed to do on our end. Pawrade was very helpful in that aspect and the delivery was perfect, simple and awesome! I can tell that we did wish that they would have sent us update photos and just put us know how are new puppy was doing. Other than that we had a great experience and would do it again! Thanks PAWRADE!!”

Damian H. · Leander, TX
Verified · Jul 2, 2024

“Adore my new puppy. Seemed liked a lot to do on my end to be able to go through this process, though my breeder was very helpful as was Pawrade employees.”

Karen J. · Waverly, IA
Verified · Jul 2, 2024

“You all provided a stellar process. From the selection of my puppy, allowing me to speak with the breader, the honored request for videos, the payment process, and the journey to get him to his new home for all of our love. Thank you is less than you all deserve. However, I extend my highest gratitude.”

Vanessa T. · Fairburn, GA
Verified · Jul 2, 2024

“Pawrade did a great job with the entire process from start to finish! We love our new addition and are very pleased with the entire process! Jim and Trish Volpe”

James V. · Homer Glen, IL
Verified · Jul 1, 2024

“My concierge , Tony, was very responsive to my questions and helpful.”

Patricia O. · San Diego, CA
Verified · Jul 1, 2024

“Our Kara is the most loving and well nurtured puppy we have ever had! She is extremely healthy amd even knows simple commands such as “sit” & “no”. She also knows how to swim and is a dream to take around with us everywhere we go. The process from start to finish was very secure, professional, & definitely above and beyond any other pet purchase we have experienced in the past. We have recommended Pawrade to anyone in the market for a puppy and will definitely look to this company in future puppy endeavors! 5⭐️⭐️⭐️⭐️⭐️ across the board.”

Kandice F. · Naples, FL
Verified · Jul 1, 2024

“We were very satisfied with our experience with Pawrade and highly recommend if you are looking for a puppy!”

Brandon S. · Newton, AL
Verified · Jul 1, 2024

“Dixon is a DREAM...what a fantastic boy! We love him so much. He has adjusted beautifully. Still having a hard time figuring out that we go potty outside, but everything else is perfect. He is SO happy and loves his forever family. Working with Pawrade was spectacular. Amazing communication, seamless transition and transaction, and we would definitely recommend you to anyone looking to add a furry member to their family. Thank you!”

Cari C. · Belleville, IL
Verified · Jul 1, 2024

“Such a sweet dog! She was well cared for. We love her!!”

Elaine W. · Boothbay Harbor, ME
Verified · Jul 1, 2024

“It was absolutely wonderful working with Pawrade! Any and all questions were promptly answered. The drivers were friendly and shared travel experiences. As for the puppy, I can tell he came from loving breeders.”

Karen K. · Carmel, NY
Verified · Jul 1, 2024

“Everything went well, Denise( Lily) is very healthy and active. Her veterinarian appointment is tomorrow. That is the soonest I could get. I will send you the information from that appointment tomorrow.”

David B. · Barnstable, MA
Verified · Jun 30, 2024

“Very thorough during our phone conversations about the whole process and always followed up with an email. Took care of and contacted the transportation of our puppies to Nevada. Would recommend them to anyone who is in the process of shopping and buying a puppy. Thank you for all your help.”

Norman C. · Sparks, NV
Verified · Jun 29, 2024

“This was such an easy process from start to finish! All the customer service was phenomenal, they set up a Phone call between me and the breeder so that I could ask my specific questions, the drivers were friendly and communicative, I am really impressed”

Lucy S. · Seattle, WA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.