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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 127 of 337 · newest first
Verified · Jun 21, 2024

“Love my puppy he is adorable and a welcome addition to our family 💕”

Lori M. · Lincoln, CA
Verified · Jun 21, 2024

“Paddy (Patrick) McCormick is a perfect little rascal. This entire transaction went smoothly. Everyone was responsive, polite and helpful. I would recommend this group to anyone looking for their special furbaby.”

Lilian M. · Murrells Inlet, SC
Verified · Jun 20, 2024

“I couldn’t be more pleased with the purchase of my precious puppy through Pawrade!! I chose her from the pictures listed on their website, sent in my interest in her, and from then until I was handed my new puppy on my front porch, everything was handled professionally and with great communication and personal concern for all of my questions and needed information! I was able to speak to the breeder and get my questions answered as well!! I highly recommend Pawrade and we absolutely LOVE our new puppy!!”

Anne C. · Englewood, CO
Verified · Jun 20, 2024

“Everything went well with Pawrade and the delivery service for my puppy.”

James T. · Sunnyvale, CA
Verified · Jun 20, 2024

“Just shy of a few weeks ago,I decided to embark on another journey to find my little buddy Sebastian a fur-ever friend after losing our chihuahua.We hit some speed bumps along the way being scammed by other sites.Just before giving up,I came across some reviews on trust pilot from former clients who had had wonderful experiences,pictures with their dogs.Stories of love.It was the best decision I’ve ever made.I would never go anywhere else again,& would encourage everyone I know to do so as well!From start to finish the process was stress free and I felt cared for.All the help from the concierge personal.The breeders,Flight nanny.I truly feel blessed to have this little bundle of joy added to my life,as well as Sebastian’s.Their already best friends.Frankie the Mini Dachshund🤍”

Krystina C. · North Oaks, MN
Verified · Jun 19, 2024

“Little worried at first about being scammed but every one made us very more and more comfortable as each step. The final out come was amazing. We got our wonderful little puppy Vanessa”

Mark M. · Jacksonville, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 19, 2024

“Love the puppy lab just as described Everything worked out perfect She is the new joy in our lives Thank you AAA+++”

Kevin G. · Miami, FL
Verified · Jun 18, 2024

“She is the cutest. Such a joy. Our older dog and cat love her I think the only thing that I felt hard was corresponding with the transportation as directions were very vague unntil the last day and the owner would make no concessions to meet us in Springfield after we had driven 450 miles. Would love to have seen litter mates but to no avail. We would use your service again”

Mary-Ralph L. · Fort Worth, TX
Verified · Jun 18, 2024

“We love our little puppy sooooo much! She seems to have adjusted very well to us and our family and our home. Thank you so much!”

Tim H. · Richmond, TX
Verified · Jun 18, 2024

“What a fantastic addition to our family! I sincerely appreciate Pawrade’s dedication to communication and customer education. While Lucca endured a long road trip to his forever home, he’s thriving on day 2.”

Michelle L. · Myrtle Beach, SC
Verified · Jun 17, 2024

“Very pleased with the process. Ezekiel is everything we were hoping for . It was a 12 hr drive to pick up Ezekiel the breeder was great at the pick up location. The Pawrade system makes sure you are receiving a healthy happy puppy. Beginning to delivery the Pawrade system is the way to go”

Bruce K. · Severance, CO
Verified · Jun 17, 2024

“I’m already in love with my new baby girl! Thank you for your help with placing her I. Our family is now complete again.”

Cathy B. · LaBelle, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 17, 2024

“Pawrade was AMAZING! From the purchase to the delivery of our new puppy!”

Vicki S. · Hamilton, OH
Verified · Jun 17, 2024

“Love our new puppy. Great experience overall. Once we paid our invoice in full would’ve liked to receive more information and pictures for planning. Overall, everything worked out and our new puppy is a joy for our family.”

Steven M. · Shorewood, IL
Verified · Jun 17, 2024

“Appreciated having questions aqnswered.”

Lorene G. · Pinetop-Lakeside, AZ
Verified · Jun 17, 2024

“Betsy arrived in good spirits & is just as cute as her photo on Pawrade. Very happy with the communication through the process. The only issue I had was getting the vet appointment scheduled within the 72 hour period required.”

Mary M. · Gold Beach, OR
Verified · Jun 17, 2024

“Process was very easy, communication was consistent and relevant. All of our questions were answered easily and coordination with our breeder was a breeze. Amazing process and, most importantly, we love our sweet pup!!”

Kara N. · Oak Park, IL
Verified · Jun 17, 2024

“They walked us through every step of the process. Very happy with their service”

Kyle B. · Gansevoort, NY
Verified · Jun 17, 2024

“Henry is adorable and a delight to our household. Henry enjoys his new domain, is very loving, playful, and inquisitive. We just got back from the Veterinarian and received high marks. We love having Henry in our family. Thank you for your professionalism, customer service, and care. Nancy & Roman”

Nancy R. · Kalamazoo, MI
Verified · Jun 17, 2024

“We cannot be happier with our new bundle of joy Brooke. She is so energetic and lovable. I think she’s going to do just fine with our family. Thank you Pawrade for the kind service and making this process easy. The delivery drivers did a great job with communication and delivery of our new fur baby. We just love her!❤️”

Alana C. · Summerville, SC
Verified · Jun 17, 2024

“Olive is amazing. She came potty trained, healthy, and is sweet as an angel. Pawrade was great to work with throughout the process. Great job thank you Pawrade!”

Brian T. · Englewood, CO
Verified · Jun 16, 2024

“I have never been so happy I had my pup driven to my home .and the driver was wonderful and caring . I thank Paw rade for bringing some happiness to me they made it possible for me to fill my heart. as soon as I laid eyes on my pup I fell in love”

Mary D. · Raymond, NH
Verified · Jun 15, 2024

“I just want to say thank you to Pawrade for connecting me with this pup. Henry actually arrived a day earlier than expected. He arrived smelling good and I have been wondering what shampoo he used. His health report was good across the board and has been adjusting well. I'd say if you come across a pup you connect with reach out to the concierge and they will answer any questions you have. Thank you! 😊”

Brandon D. · Spring Valley, CA
Verified · Jun 15, 2024

“I was very skeptical of purchasing online through this website. However, I decided to try it out. It was a great experience! I LOVE my new "Baby Puppy"! He came all spunky and he is everything I wanted. Thank You Pawrade!”

Leisa L. · Spring Lake, NC
Verified · Jun 15, 2024

“I’m completely in Love with Tango. AKA sky. He is such a love. Happy little guy. So darn cute. He definitely has me trained. lol. Thank you so much for being there so I could find this little guy. Mary the Breeder is doing a fantastic job with her breeding program. Fantastic job Loving and caring for her puppies. Thank you all for helping me get him. I know it was a team effort. I salute each and every one of you for a job well done. With out you all I couldn’t have gotten my beautiful boy. Thank goodness you are there. Keep up the good work. So people like me can get our beautiful Fur babies. Sky has moved in and taken over. My Husband and I love it. Sky even has his own bedroom. He loves it. Lots of play time. He does lots of zooming all over the house. He is now a mamas boy.”

LeRoy F. · Reno, NV
Verified · Jun 14, 2024

“I love me little buddy!!! My other dog, older, isn’t as thrilled lol. Love him to death”

Steven M. · St. Louis, MO
Verified · Jun 14, 2024

“He is adorable. I already love him to pieces”

Katheryn E. · Roscoe, IL
Verified · Jun 14, 2024

“Had a few hiccups early, but the staff was friendly and made this easy.”

Katie S. · Citrus Heights, CA
Verified · Jun 14, 2024

“Everything was very professional Dow to the pickup of MIA. I was surprised the girl delivering her didn’t know anything about her. MIA needed a bath and had at least a dozen fleas on her. She is beautiful and very sweet and cuddlie! I would have liked to meet the breeder and visited Mia ‘a home!”

Lynne G. · Plainfield charter Township, MI
Verified · Jun 14, 2024

“I didn’t have any issues during the whole process.”

Daisy T. · Middleburg, FL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.