Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Our new baby girl is cuteness beyond words! She ran right into my arms for her welcome. She's frisky and playful, loving and cuddly. She has settled right in and we're so excited to have had a good experience with Pawrade. Thank you for everything!”
“Pawrade was a wonderful and incredible experience! I love my new dog and recommend it to anyone.”
“Everything from start to finish was excellent a Big 10. Everyone I talked to was excellent. Every question was answered quickly and completely. I can't imagine a more perfect experience selecting a new puppy for the family. Pawrade did a fantastic job. the team at Pawrade was very courteous and professional. Thank you all for a very rewarding experience. We will highly recommend Pawrade to all our family and friends. We picked up our new puppy Naveen on Monday June 10 , He is home now in Michigan and we renamed him "LEVI " Sincerely , Bob & Sheena KLiza”
“Happy with the whole transaction. Stress-free.Pawrade keeps you up to date from day 1 on the process,steps to do.👍”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We absolutely love our new pup! The process was easy and she is an absolute angel with a clean bill of health. Thank you Pawrade!”
“Great people to work with. Right beside me the whole way and always available to answer any questions that I had!. The transport company they used went above & beyond to get my puppy safely to me!”
“It was very professional and everything went great for delivery and happy with customer service. Very customer oriented and would recommend to anyone wanting a very healthy puppy.”
“Willow arrived safely. She is doing extremely well. She is just too cute for words. She is eating and sleeping. This will be our first night together so I will know tomorrow how it goes. We did take a nap and it went well. I am happy with everything. Especially the assistance with helping handle the computer. Thank you Kindly for trusting Willow to me. Sincerely”
“We were very happy with the process and how much help we received in this experience! Our puppy is very happy and healthy. Thank you”
“Whole process could not have been made any easier. Am very pleased with how smoothly everything went and how much I appreciated the kind and helpful the people that I had the privilege to work with. Certainly took the uncertainty and stress of getting my puppy from so far away.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Working with Pawrada has been a great journey. I found Henry on their website and the staff walked me thru every step to help me bring him home. Thanks to all of you”
“Pawrade treated us well and met us at the time they said they wood. Breeder was very nice and she pack Buddy a little gift when we picked him us. She was very kind. Your whole team is top notch. We are going for his puppy check this afternoon and then I will return my breeders call. She was wanting to see how he is doing. Thank you, Kathryn and Dennis Heritier”
“The process was smooth and easy.. and now my wife has her new baby to snuggle in right at a weeks time. Baby was healthy and so sweet.”
“Great communication, kept me up to date with everything while working through all the paperwork and examinations. Delivery of my pupper went very smooth and he is now settling in!”
“I must admit, I was skeptical at first and thought that this website was a scam. I have never purchased a dog online before but Pawrade was so accommodating and helpful from start to finish. I was able to meet my pup and his breeders when he was only 2 weeks online via Zoom and they assisted me in the decision process when picking through the litter. They kept me updated the entire 7 weeks that I waited for his arrival and answered every question and concern with grace and respect. Bernard (now named Ruby) is a wonderful addition to my family and I am thankful that I came across Pawrade and I am thankful for their hardworking team.”
“The process was well organized, with great communication. It's wonderful to have a loving puppy back in our home!”
“We had a very pleasant experience all the way from the beginning of communicating about a puppy to the pick up of the puppy thank you so much. We are super happy!”
“My beautiful chocolate colored female Morkie was flown from Indiana to California with an amazing travel nanny. She arrived in wonderful condition and apparently remain very calm on her long day of travel. She has now been with me 6 days and with each passing day I fall more in love with her. We decided to name her “Rosie” because she is so beautiful!”
“This was a very smooth process. From the day we reserved our puppy, we contacted and the staff explained everything step by step. The driver even texted me to let me know that they were in route and arrived at the house exactly when he said he would.”
“We are so on love with Sebastian. His well check went without a hitch!! He is acclimating well! Thank you for everything! I need to send over his report and get information on the extension of puppy insurance! Please assist, and thank you for everything!”
“The process of finding our pup and being her home was so easy. I definitely recommend Pawrade.”
“Holland arrived in remarkable shape. Clean, full tummy, bright and alert. I was unsure what to expect from this process, but at every step, I was expertly guided. She is a wonderful pup and we will have lovely adventures together. She is completely “house trained” to puppy pads and eats well. I followed the instructions regarding NutriCal, but honestly she was in such great shape, it wasn’t really necessary. My vet agrees that she is in perfect condition at this point. Thank you for “brokering” between myself and the breeder. Obviously this breeder exceeds professional standards and takes excellent care of their stock and litters, but I would not have even considered them because of the geographical distance. Thank you for a very positive experience and a beautiful pup! Highly recommend!”
“We bought a pup - I was very skeptical at first but fell in love with the picture and decided that whatever would be, would be. We picked our pup up last week and I am very pleased with the quality, health, and disposition of our puppy. The whole process was very reassuring.”
“Leila is just perfect -so so sweet . We slept together on the couch last night . Next week I start with crate training and she also has a vet appointment. So all is good - except she does not eat a lot . I give her the nutri cal which she likes . I am sure the long trip and leaving her mom and brothers is causing some stress so we take it easy”
“Had a wonderful experience . Everything was well organized and made easy. Great communication from the concierge. Breeder was also super helpful and responsive to all questions . Flight nanny was outstanding, texted with updates and pictures along the way. Our fur baby arrived happy and healthy ❤️”
“Staff was friendly and always ready to help. They answered my questions in a timely manner. Puppy was delivered in good condition.”
“They did everything they promised & I have a beautiful healthy & happy but already spoiled baby dog. Can’t recommend them enough!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
