Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We love our new little furball. We have changed his name to Finnigan and call him Finni. He is adjusting so well. He loves playing with his new toys and has slept all night in his crate never making a sound. Last night he walked to the door and barked to go out to potty. We are so proud of our little boy❤️”
“So far everyone is great I thank you for that”
“The process was simple. The staff walked me through the whole process and made everything easy. I am super happy with the whole experience. I live my little fuzzball.”
“Hi! My name is John I adopted Nolan a beautiful Jack Russell. First off the whole experience was amazing the crew that brought my new puppy all the way to me was very nice when I meet with them and my puppy was full of joy when he arrived. Tells me the gave him all he needed on the trip he seemed so happy. And I have to say how happy and healthy my puppy has been so far he is a bundle of joy. Thank you again for the opportunity to adopt Nolan. I am very excited for are adventures together”
“Everything went well. My only feedback is, when I am arranging for transportation of my pet, it took three days for Teddy to arrive. I had not idea it would be so long; had I known, I probably would have opted for the plan transport. The drivers were great, the app kept me updated, and I think the service was good - except LONG”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“He is adorable, playful and loveable. We can't thank you enough. You are all wonderful ❤️”
“We are so happy with our new Furbaby. The entire process went smoothly and we are very grateful to have our little one. Thank you to your ENTIRE staff. We are a HUGE fan and will refer anyone looking for a furbaby to your company.”
“Just an adorable healthy happy pup.Thank you so much for your service.She is perfect.Emma the multipoo is now Noodle and is a joy”
“The whole buying experience went perfectly.”
“Everything went perfectly!! My only comment is that I thought the delivery process could use a bit more communication. Just an idea what day your puppy would arrive would be appreciated by many, I sure. I understand that there are many situations that can come up for the driver and it causes a lot of time changes. But, again just telling customers what day.....I sat waiting Saturday evening, which is the time frame I made up myself, Captain (Bolo) arrived Monday morning... I had sent a text to the drivers and they replied quickly. This has nothing to do with the drivers, they were wonderful. It's the process that should be looked at. All that aside, Captain is doing GREAT!! Eating, drinking, and sleeping very well. Thanks to the entire Pawrade team for a wonderful experience. Elaine Goode”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I had an excellent experience with Pawrade. The customer service agents were very quick to respond to questions. The texting through Pawrade worked well! I was able to receive pics and videos of my puppy and get information from the breeder. All my questions were answered by the agents. The puppy was just as they said he would be and seemed to be well taken care of. The breeder sent many things with the pup to ease his transition. All in all it was a very smooth experience from start to finish.”
“Love the guy who delivered her. He stayed in contact with us the entire long trip from Florida to Waxahachie. TX. We tipped him $100.”
“Everything went very smooth, communication was top notch the entire time. Could not have asked for better customer service, not to mention our new yellow lab is fantastic!”
“Our experience for adopting Stacey (now Maggie) was great from the initial paperwork to the delivery of the puppy. Customer Service made the process easy. We would recommend Pawrade to anyone who is ready to adopt a healthy, clean lovable puppy.”
“Loving my energetic beautiful Husky who I renamed Bob! I was hoping for blue eyes but he has brown and blue parti eyes!”
“I was so excited to receive Jules and she is getting lots of love ❤️. Thank you for having this precious puppy I am so very pleased with her. You did an awesome job delivering her to me!”
“Thrilled with my new puppy. Very pleased with Pawrade. Things went extremely well and everyone at Pawrade kept me informed every step of the way. Sadie was hand delivered to my door and was healthy and happy.”
“We love our new puppy. She is lovely, well socialized, and loves people and other pets. We drove 3 hours to pick her up. We were able to speak with the breeder to answer questions. Everyone was helpful and nice. I was even sent extra pictures I requested since we have 2 weeks after purchasing before we picked her up. It was a good experience overall.”
“We had a very good experience with pawrade. After being scammed for 2000.00 we were very afraid to trust anyone but we decided to go with pawrade and they were very reassuring through the whole thing while arranging for us to get and English bulldog named Chrissy. We couldn’t be more pleased with the way we were treated! We would highly recommend pawrade to Anyone wanting to get a puppy.”
“We received excellent service from start to finish. Tony, our concierge, was extremely helpful and provided instant excellent service. Our travel coordinator moved at the speed of lightning enabling us to receive our puppy sooner than expected. Hats off to our breeder who was the consummate professional and left us quite impressed. We love our new puppy who we named Bella Mae. 🐶💗”
“I am quite satisfied with my puppy buying experience with Pawrade. The service representatives I spoke with throughout the process were very polite and helpful. I love my puppy. She is just perfect. I really feel like I lucked our!”
“They kept me well informed on every detail and transaction went smoothly. Thanks”
“Love my puppy!!! ❤️ The breeder was a sweetheart!! Everybody at pawrade was amazing from beginning to end! Thank you for being an honest company!”
“Gunner is perfect! He is very smart and funny. Loves to cuddle too. Love him so much!!”
“We were so very lucky to find our new pup with the help of Pawrade. We looked for the right opportunity for a long time and couldn't pull the trigger on anything, we felt a little lost looking for the right dog for our family. Our 13-year-old son found Pawrade online and at that point, we knew that we found exactly what we were looking for. We made one inquiry and received exceptional service from the moment we connected with Holly. She helped us get information from the breeder very quickly and answered every question we had. I was impressed by how organized the process was and how well Pawrade provided great communication and resources from the day we said yes to our new little girl until the day she arrived with the travel concierge. The travel service was so helpful and the guys who delivered our new baby were awesome. Thank you for an excellent experience all around!”
“Pawrade respons was very friendly and prompt. The nanny who deliveard the puppy was also very kind and carried it carefully and with greet care. what I want to thank most is that you took care of such a cute and energetic puppy. Thank you Takashi”
“We are absolutely in love with Tamia. We have named her Poppy.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.