Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 131 of 337 · newest first
Verified · May 22, 2024

“What a great experience! Pawrade process was well coordinated, professional and secure. Every step is easily followed and creates a timeline of progress. Excellent. What really makes them the best is the network of associated vetted Breeders that are available. We had the best one in my opinion, who communicated often, sent info and videos - just made us confident about our choice. She went out of her way to accommodate us. I took a same day flight to pick up our French Bulldog, was met at the airport with our dog, a ready-bag, paperwork and everything we needed for the first few days with our puppy. Top-notch. We are so happy to find Pawrade, feel confident!!”

Sean M. · Galloway, NJ
Verified · May 22, 2024

“Everything was ok!! Thanks I will use this again”

Alejo G. · Nogales, AZ
Verified · May 20, 2024

“It’s been a smooth transition for Heathrow he was a little traumatized when he got here but has adjusted to his new surroundings”

Christine T. · Hayden, ID
Verified · May 19, 2024

“We had a wonderful experience. We were update throughout the entire process. Kevin is such a sweetheart”

Sapna D. · Schenectady, NY
Verified · May 18, 2024

“Everything went exactly as they told me it would. No surprises. Our puppy has been with us for approx 8 hours now and we already love her. Thank you, she is wonderful!”

Joyce M. · Cuyahoga Falls, OH
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · May 18, 2024

“I had a wonderful experience with Pawrade! Everything went very smooth and we received our new little furbaby so quick. She is wonderful!!!”

Kimberlee G. · Royal Oak, MI
Verified · May 18, 2024

“The whole experience was very smooth and every representative was polite and excited for us over the phone. The only thing I feel could be improved is more transparency during the process. Money was exchanged, contracts were signed, and then there were two weeks of waiting. More updates like “the breeder was contacted,””the head to toe exam is scheduled for…” or “the nanny is locked in and we are looking for a flight.” Some puppy parents might not need details, but for us there was anxiety while looking for answers. Ultimately, we welcomed a beautiful puppy into our home and she is happy and healthy. The result is perfect! Thank you for everything.”

Thomas S. · Oaklyn, NJ
Verified · May 17, 2024

“I had a great experience! As a first time dog owner, this was very informative and Cindy was very helpful with the experience!”

Mikey Y. · Los Angeles, CA
Verified · May 16, 2024

“We cannot say enough about working with Pawrade and the Wonderful Breeder for our litter mates Delilah and Donna. They had there wellness checkup as required. Both so healthy, smart and Adorable! We appreciate the quality of animals and Breeders they represent. Love our Yorkiepoos! Thank you”

John J. · Eagle, ID
Verified · May 16, 2024

“Our girl is absolutely perfect and we love everything about her. Pawrade was so easy to deal with and trustworthy.”

Whitney H. · Knoxville, TN
Verified · May 16, 2024

“All in all pretty good service after buying a $4000 dog wasn't expecting have to spend another $2900 for obedience training to not bite and terrorize 3 other dogs in the house buyer beware because introducing to socializing doesn't mean they won't bite other dogs or you.”

Gregory S. · San Antonio, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 16, 2024

“Bella, formally Marnie, came in good shape. She was nice and clean when she got here. We were able to see her on route and met her in the driveway. Put her in the play pen so she could meet our whippet. Even our vet said she was in great shape. She is a sweetheart. We really love her.”

Susan W. · Perrysburg, OH
Verified · May 16, 2024

“Excellent process! The support teams were very responsive and timely with all questions and concerns. We LOVE our pup!!”

Sue L. · Georgetown, TX
Verified · May 16, 2024

“The process couldn’t have been easier and everyone i talked to was very professional and a delight to work with. I am over the moon with my new puppies! Definitely would recommend to others. ”

Tracy H. · Panama City Beach, FL
Verified · May 16, 2024

“The process went very smoothly from picking out our puppy to picking him up from the breeder. All our questions were answered promptly and we couldn't be happier with our puppy. I would highly recommend Pawrade if you are looking into buying a puppy.”

Liz K. · Knoxville, TN
Verified · May 16, 2024

“My wife, changed Abigail's name over to Scarlet. Scarlet is so perfect! Gwen was so surprised about her new gift. Although, Scarlet loves chasing Bentley (our other CKCS) around the house! Scarlet is a Beautiful God Send. Thank You For Having A Wonderful Company!!! We will refer you to other's!!!”

Theo U. · Denver, CO
Verified · May 15, 2024

“I was a little anxious buying my fur baby sight unseen based on a picture. However, the reps from PawParade were wonderful liaisons between me and the breeder. The breeder answered any and all questions I asked. She even sent me a video and updated pictures of my little guy! Working with PawParades was so easy from the purchase to the booking of my baby's flight from Kansas City to New Orleans. On the day of travel they created a 3 way text thread between me, them and the nanny. It was a great experience from start to finish. So great that I have a little sister for my little guy coming within the next week!!”

Jan S. · New Orleans, LA
Verified · May 15, 2024

“First time trying Pawrade and enjoyed it so much I got two puppies in the process. The communication was awesome and the fact they put the wellbeing of the puppies as a priority meant a lot. The representatives were awesome with quick response and process details. The two travel companies The Puppy Wagon and Briar Farms were awesome in communication and delivery. Both puppies arrived happy and healthy with as little stress as possible. Highly recommend Pawrade!”

Janelle C. · Lake Stevens, WA
Verified · May 15, 2024

“Pawrade was fantastic! Always there to answer any questions. Most important they are trustworthy and I recommend anyone that wants a puppy. My puppy (Jones) his new name is Opie😊 we just love him. ”

Carol B. · Long Island, NY
Verified · May 15, 2024

“My new puppy brings fun and joy. The process of getting him was centered on his care and easy for me. ”

Gayle P. · Oregon City, OR
Verified · May 14, 2024

“It was really a great process, someone was always giving an update as we waited for that magical delivery. The transportation process was great, they got her here safe and sound and kept in contact as well. I would do it all over again , very happy and satisfied!”

Felice M. · Fort Mitchell, AL
Verified · May 14, 2024

“Super easy, streamlined process. Great customer service. Already absolutely in love w our little pup.”

Kate B. · Coopersburg, PA
Verified · May 14, 2024

“♥️👍🐾 love love love my little girl!”

Taylor J. · Portland, ME
Verified · May 14, 2024

“She's perfectly healthy. The trip went well. A little diarrhea but nothing probiotics (vet-prescribed) didn't help. Her temperament is sweet and docile ”

Will R. · Minneapolis, MN
Verified · May 13, 2024

“From the first hour, I got him it's like he lives here all his life”

Jamey G. · Schenectady, NY
Verified · May 13, 2024

“We are loving having Grace and her sister Gemma as a new party of our family. Had lots of bonding time on our drive from MO to MN. They are the hit of our condo building. ”

Cindy W. · Brooklyn Park, MN
Verified · May 13, 2024

“My puppy is fantastic, she is almost 4 months old and is house trained. She came just 5 days ago anf the first thing she does in the morning is run to go outside to go potty. Thanks to the breeder for training her. She is happy, healthy, sleeps through the night and is absolutely perfect for me. I recommend Pawrade and this breeder to everyone. Thanks again for all the work you do.”

Betsy P. · Corona, CA
Verified · May 13, 2024

“We are over the moon! Our little one is named Katie now, and she is amazing! Everyone that helped us with this process was kind, professional and knowledgeable. We especially enjoyed meeting Luis when he brought Katie to the airport. What a wonderful young man. Thank you all!!!”

Linda C. · Umatilla, OR
Verified · May 13, 2024

“At first it was a little overwhelming, but it is so worth it. The puppy arrived safely and was treated with much love on the way to his new home. The staff will guide you each step of the way and they are there when you need them. Once my new furry baby arrived, he had his first vet appointment and the VET and staff were impressed with the step by step detail and the paperwork completion. Awesome job... Plus my new furry baby boy is at my feet in my office just chillen while I work. Thank you so much for a loving pet.”

Vickie P. · Redondo Beach, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.