Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade exceeded my expectations with their service. The experience was great and hassle-free. Their attention to detail and dedication to customer satisfaction truly sets them apart. Pawrade reps demonstrated a level of care and professionalism that is unparalleled. I highly recommend their services to anyone looking to add a new member to their family.”
“It was a seemless process in that I was guided from step to step and the communication through out was A+. I received my puppy when I was promised, and the guys who delivered him were truly the angels!!”
“They must have a ton of participating breeders because the selection of puppies is incredible. Great customer service. They're very responsive too. We are in love with our new puppy! Be sure to read everything that is sent to you. Enjoy! ”
“A wonderful experience from start to finish. Gidget was delivered smelling fresh and wagging her tail furiously! The driver and assistant were kind, courteous and prepared with paperwork, etc. They kept me informed of their estimated arrival time and made their final call to me 30 min before arriving, almost to the minute. She is settling into her new home and is currently curled up on my lap asleep! I highly recommend Pawrade. So far, everything has been smooth sailing!”
“Everything was excellent, starting with the puppy itself, but also every service including transportation has been outstanding. I appreciate you care that much about the puppies”
“Jolene has been a welcome joy to our family! She's very loving & playful. We were concerned she might miss her parents & siblings but she attached herself to us right away. We met with the breeder three days ago to pick her up which went very smoothly thanks to all the help from Pawrade.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I love and am sooo pleased with my new Aussiedoodle Issy!!!! She couldn't be more suited to myself and my extended family. She already on the first three nights slept 7-9 hours in her padded crate covered. She potties outside 95% of the time. Very playful and knows her name. Thank you so much for your excellent customer service. Blessings Lisa Feist”
“Couldn't be any more satisfied ”
“I am in LOVE with my puppy, Cooper (Blaze,) and Pawrade FAR exceeded my expectations! I was very skeptical about buying a puppy online with all the scams out there. After researching Pawrade, its process from pre-screening breeders, saying no to puppy mills, health guarantee and more, I found my puppy and reached out with my list of additional questions, Pawrade responded quickly, answered my questions, gave me additional information, provided safe and secure options for payment and for my puppy to be delivered to me. Michaela, Shannon Gregor/Travel Manager, Donna Conner/Customer Service Liaison and the PetPay Team made the process enjoyable and so easy from start to finish! I highly recommend considering Pawrade! ”
“Thanks you guys for all your help Crater was top notch heathy well taking care of drive keep me informed of delays took pictures of Crater awesome I will be back when I'm ready to get a 2nd dog Thanks Again for all your help ”
“We are so delighted to have our new pup, Penny (aka Stella). She came to us with lots of TLC and is already a wonderful member of the family. The other pup with us, 8 year-old Bode, is a great BIG brother and while there are some "learning opportunities" (the Yorkie in her) still ahead of us with potty training, she is a dear little girl and we all love her. Pawrade is fabulous! They say what they believe and mean what they say. Thank you, thank you.”
“Only thing that would make our experience better would have been better communication on when our puppy would arrive. He has been a great addition to our family and thank you for your services ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“My puppy was delivered without delays or issues. He is very happy and healthy and a joyful addition to my life. ”
“You guys are very helpful and you really seem to care about the puppies. I am so very grateful that I found a puppy on your site all of the positive things that it said about this puppy I really truly believe them to be true. This puppy is the best puppy ever, sweet pea is so loving and smart and beautiful you can tell that she really came from a loving home. I really truly appreciate you All.”
“Such a smooth and great process. So blessed to add a new member to the family!”
“Everyone here is very nice. I am loving my new fur baby.”
“I will be telling all my friends and family about pawrade, excellent communication throughout process went smoothly, my little Owen arrived on time, healthy and safe. Thank You so much.”
“I got my pup, ELOISE; but, forTRANSFER OF OWNERSHIP and DELIVERY CONFIRMATION is just a photo of the esigned document...Is the photo enough for ELOISE's chip to computer that the dog is owned by me?..-TimBarlow 4416 S. LIPSCOMB St. AMARILLO TX. 79110...or, do I have to find who, actually, owns the dog when her vet reads the chip on Wednesday May 8th, 8:30A?”
“Hello, I loved how all the process was, it was super communicative, fast and direct, definitely will recommend to family and friends. ”
“We got our gorgeous puppy through Pawrade. He looks exactly like the pictures and we couldn't be happier. They were extremely thorough with the whole process and the well being of the puppy was always the priority, which we appreciated. So happy with our decision to use Pawrade”
“Easy to navigate and helpful customer support. Very responsive. Love my new puppy!”
“I have been very pleased with everything to do with getting my pup, now named Timmy. I was kept updated of every step along the way. Delivery was just as promised. It was obvious how well he was raised. He was healthy and very active. Actually, I believe he now owns our home. I have absolutely no complaints with my dealing with Pawrade and have no problem recommending them to anyone interested. There are so many dog scam sites on the web, and this is definitely NOT ONE OF THEM!”
“Awesome job, a pleasure to work with. Very professional and prompt replies when having questions. Great service and I will be sharing your business with my friends who are looking for a precious fur baby. Thank you so very much for a pleasant experience. We are so in love with her already! She's going to be so spoiled and have us wrapped around her little paw! lol”
“Wonderful service from beginning to end. My puppy is absolutely adorable and appears to have been very well taken care of. The transporters were kind, caring and on time. Just love my new cavapoo puppy. He already loves his new home and his new family. ”
“Very happy with Pawrade. Purchase and delivery were easy. Have spoken with Molly's breeder for certain housekeeping issues. All has gone well, despite of Molly's 4:30am delivery time. That first day was exhausting for all. She goes to our vet on Wednesday, and I'm hopeful all will be fine. Thank you for bringing joy ..... and mayhem back to my home!”
“Everything went so well. They were so kind and kept me informed. ”
“if you are thinking about buying a puppy PAWRADE is the most caring,loving place and they will go out of their way to get you the healthiest puppy.when my puppy arrived she was a happy,healthy little girl. the driver who delivered her was very kind and handled the puppy with care.i could go on and about parade and all the people that made this social day possible, .if you looking for great breeders to buy your new fur baby..look no further, go with PARADE. thank you everyone from making my dream come true.i love my little fur baby so much!”
“Grace is adorable…I'm calling her Harper Grace, and the breeder Leeann couldn't have been nicer. 🥰”
“Pawrade was wonderful to deal with from the very beginning. So professional, helpful and informative of each step in the process. We are so happy to have our new fur baby. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
