Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everyone was extremely helpful from the beginning of the process, to the delivery of our sweet girl. I am so unbelievably happy that I found your website when I did and will recommend for family and friends!! Thank you to everyone!”
“The whole process of finding and bringing home our newest family member was easy and reassuring. Every person from the Pawrade team super friendly and helpful. Every step was explained in great detail and all questions were answered quickly. I would definitely recommend to anyone looking to bring home their new fur baby!”
“Everything went as promised! EDD-E sleeping in my lap after a bit of playing and a trip to the Vet for a Well Check. Vet gave him a gold star outside of the flea dust. FLEA treatment on board! He hasn't had any interest in a pee pad, so I think potty training may be some work. Andrew from the Puppy Wagon was outstanding.Friendly, professional, compassionate and showed great joy in his work! On day one, I would highly recommend Pawrade and the PuppyWagon. Excited to see if those marks remain high as he matures!”
“Gadrial and were very happy. Love at first sight for both of us. He has a new name,Simmon. I hope you dont mind. I see that the owner of his parints is simmon. I was thinking of that name even befor we met and i think it works. He allready responds to his new to his new name. We will keep in touch on pogress. Pcs to come”
“Purchasing a puppy from Pawrade was easy and secure. I was informed throughout the process from start to delivery. My puppy came to me on Fury Friends pet transport and I was informed with pictures and updates all the way of the delivery to my doorstep. I highly recommend this Company. Thanks again!”
“We couldn't have asked for a better puppy in Hallie. She's happy, secure, immediately settled in, sure of herself and an absolute love. Please continue to identify size such as teacup, toy, etc. as it's VERY IMPORTANT to prospective owners looking for a certain breed and size.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Can ask for a better experience we received our dog today. It's been an awesome experience.”
“Staff was able to match my requested delivery date. She arrived a little late but she is here and happy. She is definitely keeping me busy. Overall very easy process.”
“Very happy with Tilly..Our whole experience was very smooth..The people at Parade are very knowledgeable and helpful through the whole process of getting our puppy. From the initial phone call to tracking her to our house. Thank you everyone involved in this!!”
“was very exited to get my 2 puppies Rhodes & River, they are full of life and so loving. Very please with Pawrade, everything went well. ”
“I recently adopted Victor (now known as Riley) a keeshond through Pawrade. And I am beyond happy with them!! The customer service has been top notch from the moment I inquired about looking for a keeshond puppy all the way to bringing my little furbaby home! They were super friendly, kind and helpful. Always making sure my puppy's well being came first and that I was happy with every step of the way. Thank you everyone at Pawrade for bringing me such joy into my life in this little bundle of joy! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Other than zapping the fun out of adding our new puppy, the experience was outstanding. Our puppy as quickly integrated herself into the family as if she's been here for 5 years. Right off the truck and into the house and it's like she's been here forever. All the contractual rules and stipulations and requirements for various other things really zaps the fun out of the adoption process.”
“We were happy with most of the process. At the very end communication was a little lax. We were not able to contact the breeder Until the morning of our trip. Otherwise we love our little Bentley.”
“Everything went as plain on time and Kara was clean and smelled very good.”
“We are extremely happy with our new puppy. Everything went smoothly and efficiently. If I had questions, they answered in a timely manner. The customer service was over the top nice. The delivery was perfect. Would definitely use Pawrade again. Thank you for our new dachshund, he's perfect. ”
“I'm so happy to have him here with me. I changed his name to Bryan. He's such a love bug. ”
“Words cannot express the gratitude that I have to Pawrade and their colleagues, PetPay and Puppy Wagon for bringing Georgia into my life. I have always had rescues, and large and even elderly at that. At this later season in life, I wanted a small baby. I have searched for one year. I almost fell prey to a scam about 6 months ago which stopped me in my tracks. When I came across Pawrades website with their endorsements and reviews, I knew I had found the way to my new baby. Heartfelt thank you to Georgia''s parents to entrust to us this precious girl. Thank you Pawrade for making what could be an intense transaction and making the entire process seamless and worry free. Thank you for delivering to us a healthy, happy baby girl! PS she is 6 hours with us now and this momma has not slept a wink 😉 🥰”
“Everything worked like clockwork. I really appreciate all your help. My puppy is adorable.”
“Going through a "broker" was a new experience for us, but all the people at Pawrade made the process of getting our puppy a very easy experience. Everyone was very helpful, and they answered our questions. They even arranged a call with us and the breeder so we could learn what we could do to make our puppy's transition as easy as possible for him. Our puppy is well-behaved, with a great disposition. He is healthy and a very pretty dog. We are grate to all the staff at Pawrade. Thank you.”
“Flawless Victory thank you so much for Excellent Customer Satisfacory!!!”
“Pawrade was successful in helping us find our new fur baby! She is everything we wanted and expected. The breeder was very flexible with the meeting location and answering our questions after we got home. I would use Pawrade again and would recommend to others.”
“Smooth process. Caring transport personnel! Excited to have him home!”
“This was a very good experience and a HUGE shout out to our concierge and breeder. They were so kind and patient. The main part of where I was satisfied was the trust in the process. There are SO many scams out there that I was very hesitant at the beginning of this process, fearing I wouldn't find a reputable source. I did in Pawrade. The only negative is that this was more expensive than had I gone out on my own. This was likely worth it given the trust that I could have in the process, but that would be my advice to someone who asked in terms of pros and cons. Thank you. He's already a natural fit for our family.”
“After being scammed a couple of times by previous sellers, I was pleasantly surprised. The representatives that brought my beautiful dapple “weinerdog” were right on time. In addition to my new dog, they brought new dog food, treats, etc. The whole experience was handled very well.”
“Everything went so smoothly, I would have no hesitation in adopting again. I have recommended pawrade to several friends to check out and consider if they are interested in adopting. Thank you for making my dreams of getting a wire-haired mini dachshund for my family! ”
“The communication was excellent and the process went very well. I received my new puppy in great health and didn't show any signs of travel stress everyone did a great job caring for my new puppy. I highly recommend your services.”
“My puppy is perfect. Thanks for all your professionalism and kindness ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
