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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 134 of 337 · newest first
Verified · Apr 29, 2024

“The puppy arrived safely, and we're happy with him.”

Lewis S. · Brentwood, CA
Verified · Apr 29, 2024

“I could not be happier with the Pawrade outfit!!! They truly live up to their Puppy First Philosophy and take every precaution for ensuring each pups health, happiness, and wellbeing!!! For that I am eternally grateful!!! The only criticisms I have are, updated communication on the arrival time of Enzo could have been more accurate and consistent!!! The second criticism is the online Transfer of Ownership document was emailed to far in advance of my receiving Enzo and the link expired before I could sign it upon the receipt of Enzo!!! All in all an awesome experience working with Pawrade!!!”

Paul C. · Port Saint Lucie, FL
Verified · Apr 29, 2024

“Easy process with attentive staff! Delivery team communicated along the way and puppy arrived clean and happy. We love our little puppy so much. Thank you, Pawrade!”

Holly F. · Anaheim, CA
Verified · Apr 29, 2024

“The process worked really well and everything happened as it was supposed to happen. She is here and the next big job is potty training! She is a very sweet girl! Thank you for doing a great job!”

Monica B. · Ridgefield, CT
Verified · Apr 28, 2024

“Good organization, if I had anything bad to say is your communications and understanding the clients needs and wants in regards to your own contractual guidelines.”

Richard P. · Cincinnati, OH
Verified · Apr 28, 2024

“The customer service is awesome, very reliable, helpful and clear. They answer any questions l have for the breeder or for them. They communicate effectively and any financial transaction happens through a secured website. I really recommend them. ”

Viviane S. · Framingham, MA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 28, 2024

“I am so pleased with my little Yorkipoo! She is healthy, vibrant, smart, loving and happy as can be. She was clearly given great care by her breeder, and I can tell they went above and beyond. She was pretty well housebroken and crate trained. The responsiveness during the Pawrade adoption process was very good. They understand our anxiety as adoption parents and equip us with important information. The folks who delivered my girl were very communicative and pulled over to the side of the road to take a verification photo I requested. The photos we initially see are sometimes already a few weeks old, so I'd just remind all puppy parents to prepare for the speed they grow. They change so quickly but are very much still adorable little pups when they crawl into your arms for the first time. I thought she was going to be nervous when she arrived. She was very much a well-adjusted little gal, and has already brought us such joy!!”

Nancy S. · Morrisville, NC
Verified · Apr 28, 2024

“Our experience with Pawrade was outstanding, start to finish. Great communication and availability throughout, as well as obvious care and concern for the animals. We just picked our goldendoodle up yesterday, and he is the best boy! This is an especially valuable service for first-time pet owners. Everyone was so patient and thorough in answering my questions, and it made the process feel so much less overwhelming. Thank you!”

Erin B. · Chicago, IL
Verified · Apr 27, 2024

“You all were so attentive to every detail of us safely obtaining our wonderful puppy! You are definitely great advocates of making sure the puppies have a great home and transition. Thank you on behalf of us new owners and especially for the precious puppies! Our puppy Suzie (now called Fendi) arrived healthy and happy! We love her!!”

Sue T. · Landrum, SC
Verified · Apr 27, 2024

“The overall process was easy and very well managed. The agents were very friendly and knowledgeable and extremely helpful but, the communication on when our puppy would actually arrive was lacking. Despite frequently asking about an ETA, we were only given a 12 hour notice of our puppy's arrival. Given that my husband and I both work that created a lot of stress. Additionally, we feel that once our puppy was paid for we should have been able to have direct contact with the breeder. This would have helped us a lot regarding the arrival date and time. ”

Celena W. · Las Vegas, NV
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 27, 2024

“My wife, I and everyone meets her love our puppy Lana. Pawrade was very professional in handling our purchase of Lana. She arrived via air transport in great condition and was not stressed at all. She appears to be well socialized as noted on the Pawrade website. During wellness check, vet said she appeared to be in excellent health. I would recommend Pawrade to anyone who is looking to purchase a puppy in the future.”

Guy M. · Sutherlin, OR
Verified · Apr 26, 2024

“Total highest approval score! I really wanted a well socialized NON-puppy mill puppy. Your team made every step very easy, reassured my "online buying" fears, communicated on a regular basis and was very kind to me. The wait to finally receive Ruby felt brutal but allowed me to prepare...not just getting the supplies but also mentally organizing steps for vet, ins, housebreaking, training, etc. It all worked perfect! I am thrilled with my new furbaby, originally Pearl and now Ruby! Thank you for everything! Will highly recommend your company to anyone looking for a new fur-buddy!”

Tonda C. · Arnold, MD
Verified · Apr 26, 2024

“We named Charlotte, "Dixie". She is smart, beautiful, well behaved, and a pleasure to have in our family. She spends everyday at work with me while I work on the computer. We take lots of play and bathroom breaks, and all my employees love her! Everyone comments on what a good looking dog she is, and how friendly and well behaved! We couldn't be happier with the process while working with Pawrade. Our delivery driver, Mario keep us well informed, and took very good care of her on her way from Texas! When we get another dog, it will be from Pawrade, and it will be from the same breeder. Their dogs are gorgeous!”

Paul B. · Mankato, MN
Verified · Apr 26, 2024

“Charm is absolutely a charmer! Going forward she will be named Sarah Louise after family members and her nickname is Sadie. I already see a quirky and fun loving little girl who is going to be soooo spoiled and loved. Thanks so much, it has been a pleasure from start to finish!!”

Rebecca H. · Lakewood, NY
Verified · Apr 26, 2024

“We are pleased with Pawrade's process. However, the breeder could have taken better care of Ginger's ears. At her first vet visit required, Genesis aka Ginger had yeast infections in both ears. Its a good thing Pawrade requires a vet visit within 72 hours. Also, the guys with Wags On Wheels, Jason and Lem, were awesome. They were here right when then said they would be and I followed them on Life 360 the whole way from Joplin, MO to our front door. Ginger arrived safely just very exhausted from the long drive.”

Mary B. · Alpharetta, GA
Verified · Apr 26, 2024

“Love my puppy Thea ❤️”

Carrie E. · Douglassville, PA
Verified · Apr 23, 2024

“From start to finish, transaction was so easy. I do wish that I could have spoken to the breeder because I had several questions that totally went unanswered. I think Communication between buyer and breeder is very important. Delivery Service of puppy was Excellent!!! Communication of on line puppy people was excellent!!! So nice!!! Love Simba, now Baxter !!! He has settled in nicely !!! He knows he is home!!!!🐾🐾🐾🐾💙‼️”

Trixie R. · Marietta, GA
Verified · Apr 23, 2024

“I used Pawrade to help me find a Shih Tzu for my parents. Pawrade was invaluable. They helped me to ensure I was not getting involved with a puppy scam. Everyone was very professional and helped every step of the way. I so appreciated the guides and directions that were provided. Emma is a perfect puppy for my parents! Thank you Pawrade!”

Debbie C. · Bloomington, IL
Verified · Apr 23, 2024

“My experience with pawrade was great! Everything was set up for me and easy to follow all the way up to meeting my breeder and picking up my fur baby! No confusion, no hassle, and no fuss! ”

Kimberly W. · Homewood, IL
Verified · Apr 23, 2024

“A wonderful experience from start to finish. Our fur baby arrived happy and healthy! Highly recommend this company. ”

Jim Y. · Winter Garden, FL
Verified · Apr 23, 2024

“Beautiful puppy, great customer service and friendly transporter.”

Daniel L. · New York, NY
Verified · Apr 22, 2024

“Bought a shiba inu she is the cutest little thing super healthy awesome and awing everyone around. She's the most charming puppy I've ever met learned her new name and comes to it in less than a day! I have people asking how to get a puppy now. ”

Cody M. · Lehi, UT
Verified · Apr 22, 2024

“very good experience would highly recommend these people if your interested in a good puppy ”

Neil S. · Macclenny, FL
Verified · Apr 22, 2024

“Awesome to work with - always answered back in seconds. Appreciate all you did to get our pup to us safely! ”

Christine S. · Quincy, Ma
Verified · Apr 22, 2024

“Thank you, he is beautiful!!”

Rick A. · Russiaville, IN
Verified · Apr 22, 2024

“We received Cirrus (Belo) on February 16th and the whole family just loves him! Transition went very well and Belo has adjusted very well to his new family and his new home. I highly recommend for anyone who is interested in adopting a new puppy to use Pawrade!”

Claire E. · Sacramento, CA
Verified · Apr 22, 2024

“The whole process was so easy and great! It was a little pricey compared to our other pug, but she is also 7 years old. Things in the world have gone up and so has the price of a puppy. Washington has come up with a new law where as you can't buy a puppy from a breeder anymore. If you want a puppy you need to go out of state to find one. So we took a chance and it went beautifully. Ema is so cute and adorable! We couldn't be happier!”

Suzanne H. · North Bend, WA
Verified · Apr 21, 2024

“I am very pleased with parade. It was an easy transaction and pawrade helped with every detail. It was nice knowing that I was not being scammed. They make sure of that with drivers license requirements and no cash app. You pick your puppy and pawrade does the work for you! I would recommend Pawrade to friends and family.”

Tara P. · Broken Arrow, OK

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.