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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 135 of 337 · newest first
Verified · Apr 21, 2024

“From start to finish the purchase of buying my new fur baby was effortless. Pawrade gives you everything you need to know to get ready for your puppy. I am a first time dog owner in my adult life and they made the process of what I need to buy, should buy, and consider buying easy. All forms are electronic and user friendly, once you reserve your puppy you get updated pictures weekly until you pick up your puppy. The owners/breeders were very sweet and took amazing care of their puppies. This was a great experience. Thank you for helping me through this process. I love my sweet new family member”

Miranda K. · Knoxville, TN
Verified · Apr 21, 2024

“It's stressful enough getting a puppy but dealing with Pawrade made obtaining a puppy easy and quickly. We love our little guy and he is so adorable! Thank you so much.”

Audrey P. · Wappingers Falls, NY
Verified · Apr 21, 2024

“I am beyond happy with my, as my son put it, “insanely cute,” three-month-old girl miniature poodle puppy, a red-brown ball of beautiful fluff with fur which feels (right now) like feathers. My transactions with Pawrade were always supported by a responsive person if need be. I want to register a particularly warm and grateful THANK YOU to nurturing Karen and her humorous husband, our transporters!! Our puppy arrived clean and in wonderful spirits. Karen's husband texted me along the way ( I didn't want to use the 360 location app) hilarious snippets like: All of the puppies settled down after dinner, toileting, and a wash-up, to watch “Old Yeller,” which they voted for vs. “Lassie, Come Home.” This married couple from southern Missouri were wonderful. They kept us well-informed. They were reassuring. They were delightful to talk to at the drop off. Our puppy showed a bit of agitation as Karen was about to leave. K hugged her. Puppy kissed K. I became “Mom” immediately.”

Nancy E. · Lynn, MA
Verified · Apr 21, 2024

“Thomas is doing great. Super impressed with Pawrade. He is such an energetic sweetheart. He literally follows me everywhere. Just love him!!!!”

Laura S. · Sun City West, AZ
Verified · Apr 21, 2024

“Very satisfied by the level of communication and ease of process”

Olivia H. · Atlanta, GA
Verified · Apr 20, 2024

“I'm very pleased with the service I received. My questions were always answered and the care that was shown to my puppy clearly indicates how much they love what they do. ”

Sandra B. · Charlotte, NC
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 19, 2024

“What a great experience from the beginning to the end, The breeder the staff at Pawrade And our standby flight nanny or just simply amazing. This is our second time purchasing a doodle and are 100% positive that we would do it again every time. Thank you again.”

Russell L. · Glenbrook, NV
Verified · Apr 19, 2024

“I left a review prior to getting my pup but now that she is here, I will say this. I had a great experience working with Pawrade and they answered and took care of my needs. The staff members that I spoke to were all very friendly, knowledgeable and attentive to my needs as well as my pup'. They sent updates to me on a daily basis and once I filled out all required papers and she was brought to me in only 9 day's time. I was sooo impressed with Pawrade. They're top notch!! I would highly recommend their service for anyone out there that wants to buy a puppy. I've already recommended them to my friends. ”

Lynn W. · Portland, ME
Verified · Apr 19, 2024

“The process of finding a new pet and navigating all that is involved in the purchase, payment and transporting of your new family member can be overwhelming. Pawrade did everything possible to make the process as smooth as it could be. Our customer service liaison was wonderful and the support staff was always there to answer any questions that came up if she was unavailable. We had conference calls between Pawrade, ourselves and the breeder during the process and the breeder's direct phone line and e-mail to contact them after we received our dog, if we had any questions. The transport company that they worked with was very friendly and professional, communicating with us and keeping us in the loop during their entire trip from Indiana to our home in Delaware. We highly recommend Pawrade to anyone who is searching for their new fur baby.”

Rutland P. · Rehoboth Beach, DE
Verified · Apr 19, 2024

“No one could have ever convinced us that bringing a new little Havernese puppy into our home could be so fantastic. Our Tyson who my husband flew from FL to IN on Monday 4/15 has brought more joy to both of us than anything we could have dreamed of. His breeders, the Troyers, made sure that everything was ready for his delivery and that he was well socialized. Believe it or not, he has only had two accidents in the house and sleeps half way through the night before letting us know that he wants to go out. Neither of us knew anything about this breed before 2 weeks ago, but I have to say, he is something very special. Thank you Pawtrade for helping us find our forever little companion. Everything from the first phone call inquiry all the way thru to the follow-up has been nothing short of superior customer service from each level of contact. I've already started to recommend Pawrade to everyone who is fawning over Tyson. Thank you everyone!”

Diane & Dwight C. · Parrish, FL
Verified · Apr 18, 2024

“Great service. Puppy was in excellent health. ”

Cindy R. · Silverdale, WA
Verified · Apr 18, 2024

“Humphrey, where to begin. We first saw him on pawrade when we had finally decided to stop looking. When I decided it was over my husband said what about this little guy. That's all it took. We were in Love and new he was ours. The staff all along the way from start to finish had to be the best I had encountered in quite a while.I had forgotten what nice customer service was like. Thank you to all involved in making it happen for us .Since his arrival we have laughed so much he has brought us such Happiness. We wouldn't trade him for anything in the world and I don't think we would deal with anyone else again. So thank you for this gift.”

Linda S. · Rochester, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 18, 2024

“Absolutely loved my experience at Pawrade! The staff was incredibly friendly and knowledgeable. The website made it easy to browse through available puppies, and the customer service was excellent throughout the entire process. They answered all my questions promptly and thoroughly, ensuring I was well-informed before making my decision. The delivery process was smooth, and my new puppy arrived healthy and happy. I'm so grateful for my new furry family member, and I highly recommend Pawrade to everyone!!! ”

Fran M. · Brooklyn, NY
Verified · Apr 18, 2024

“ETA was spot on & puppy arrived in great shape with no issues other than a couple of #2 in kitchen but did #1 outdoors! ”

Edward S. · Huntington, NY
Verified · Apr 18, 2024

“Gidget is home and we are head over heels I love with her. She has been spunky from the moment she entered the door. The process was a little complicated with the forms and requirements but it's all worth it. ”

Andria G. · Pearland, TX
Verified · Apr 18, 2024

“Thank you, Pawrade. I was very worried because of all the rumors online, but from the moment I found Vida, everything just went so smoothly. Wags on Wheels, Aaron, and Karen were kind to my puppy. She was cleaned when delivered, and Vida slept through the night! Whew! It was much better than expected. Thank you again! You are the best! Vida is exactly what I expected.”

Sophia W. · Upton, MA
Verified · Apr 18, 2024

“Great delivery, very well cared for and our dog was happy to be home. ”

Kathryn B. · Santa Rosa, CA
Verified · Apr 18, 2024

“Everything went smoothly. Love our new pup! The travel was a little strange. We had a flight on a Friday after a week of reserving him, that fell through. Tuesday I had them cancel my travel that I paid for and dealt with getting him to us on our own. Overall, a great experience. I loved the breeder..shes amazing and straight forward. ”

Lacey M. · Portland, OR
Verified · Apr 17, 2024

“Sophie (Ruby) is awesome! She's settled in well and is a real little spitfire lol. She's playful, loving, curious, dating, and a truly well adjusted little girl. We couldn't be happier. ”

Bernice W. · West Des Moines, IA
Verified · Apr 17, 2024

“I am extremely pleased with the entire process from start to finish. Everyone I spoke with at Pawrade was very knowledgeable and professional. I love my fur baby and was over joyed when he arrived. I have already recommended you to several friends.”

Margo W. · Queens, NY
Verified · Apr 17, 2024

“Went well and as scheduled ”

Daniel A. · Walnut Creek, CA
Verified · Apr 17, 2024

“Very nice people. Arrived when they said they would. Took good care of my Enzo!!”

Joni B. · Deforest, WI
Verified · Apr 17, 2024

“Brodi is an amazing "Little Tyke" he adjusted immediately and is such a happy little Pekingese!!! He is our baby! Great job Pawrade!”

Constance P. · Palm Harbor, FL
Verified · Apr 15, 2024

“This dog was hands down worth every penny. Not sure to thank the breeders or I just got lucky with his potty training. Being a guy I have to admit this puppy is very cute and super smart. He's also below weight, but I hope he stays like the little stud he is. Pawrade and Tara the person who helped us were terrific to work with. Looking at another one already.”

Rogaciano S. · Grand Rapids, MI
Verified · Apr 15, 2024

“Almost everyone was helpful except the man who tild me that I had to start the whole process again because I put a hold on the puppy because I had some further questions”

Miriam G. · Hinesburg, VT
Verified · Apr 15, 2024

“Every thing was wonderful. Thank You for bring Bella into my life.”

Linda C. · Cleveland, OH
Verified · Apr 15, 2024

“The process seemed too easy to be true at first, so I was fearful this may have been a scam site! I am very glad to say that I was wrong. I was easily able to find the puppy we were looking for, make payment and arrange transportation. The baby arrived healthy, calm and quick. Communication via the platform was new for me as I typically only interact with breeders, however this was a good experience and will likely utilize them again in the future”

Alicia B. · Albuquerque, NM
Verified · Apr 15, 2024

“Very efficient and our puppy is exactly as described. Delivery also as described. Very happy with our decision to adopt thru Pawrade!”

David K. · Arvada, CO
Verified · Apr 15, 2024

“I am very pleased on how pawrade operates. Never had any fear of being scammed. Puppy is a blessing. Thank you all for your help”

Elisabeth L. · Arvada, CO
Verified · Apr 14, 2024

“Wonderful staff! They made the adoption easy and safe for our puppy. His needs were put first and ours right after. When we're ready for another sweetheart I will only use them!. Thank you for making our hearts full. ”

Nicole K. · Key Largo, FL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.